Customer Service Manager
Resume:
Ericka L. Berry
Selmer, TN *8375
*********@*****.***
OBJECTIVE
I would like to obtain a position where I can apply my skills and abilities
to contribute to the growth of the company.
STRENGTHS
Professionalism, Dedication, Enthusiastic, Honest
SKILLS
*Office Management *Data Entry *Microsoft Word *Excel
*Customer Service *Accounting *Receptionist
*Clerical
*Payroll *Peachtree *Outlook
*PowerPoint
*QuickBooks *Other Various Duties *Type 50 wpm
*10 Key
EXPERIENCE
Aaron's Sales & Lease 2009 - Present
Selmer, TN Sales Manager
. Acquisition and maintenance of customers
. Set weekly and monthly sales goals and staging products
. Update goal board daily
. Ensure execution of the sales "Flow", including telephone sales and
showroom sales
. Ensure execution of the YES Program of Customer Service
. Generate new business through apartment community/ business accounts
. Create and implement marketing strategies in the community to generate
new sales
. Ensure that all merchandise is accurately priced
. Ensure that the showroom floor is merchandised as per guidelines
. Ensure compliance with the No-Holes Policy
. Perform routine service calls and product exchanges
. Handle service issues for customers immediately
. Assist General Manager with product ordering, including planning for
future sales and events
. Clean and certify merchandise in the Quality Assurance Center for all
items returned
. Responsible for maintaining the store's warehouse in a neat and
orderly manner
. Confirm customer identification, collect money and obtain customers'
signature on lease
Agreements
. Manage Customer Support Representative
. Monitor and ensure efficient operation of the Quality Assurance Center
. Assist General Manager in stock balancing
. Inventory Control
. Maintain warehouse
McDaniel Construction Corporation 2007
- 2009
Memphis, TN Senior Executive
Director/
Executive Assistant to President
(Company Closed October 1, 2009)
. Maintain accounting files: accounts receivable, accounts payable,
expenses, credit card statements, and invoices. Process Profit & Loss
reports.
. Reconcile bank and credit card statements. Invoice customers.
. Process payroll and workers compensation claims for State of
Tennessee. Responsible for employee information, such as I-9, W-2, W-
4. File 940's, 941's, and 1099's.
. Interview and hire new employees in regards to office assistance, web
design, and general labor for the Construction Company, and
subcontractors.
. Verify identity of each new employee hired along with subcontractors.
. Maintain personable, business, and professional relationships with
employees, customers, and vendors of McDaniel Construction.
. Created, established and implemented Policies and Procedures for
Employees Hand Book.
Mone't Inc. 2007 - 2009
Memphis, TN Senior Commercial Loan
Assistant
(The Sr.Vice President of Mone't Inc. was the President of McDaniel
Construction)
. Oversaw company's Administrative Team, loan request, and was the
Investigative and Research Manager.
. Main liaison between clients, customers, and President and Sr. Vice
President.
. Maintained policy implementation and public relation communication,
which keeps clients congruent to the corporate philosophy.
. Coordinated and implemented processing procedures. Coordinated and
scheduled meetings for the President and Sr. Vice President, and
assisted in daily procedures of maintaining the office.
. Interviewed and hired new employees in regards to office assistance
and web design.
(Accomplishment: Earned Mone't Inc. a position in the 2009 Inc. 5000,
Inc.'s annual ranking of the fastest-growing private companies in America.)
Aerotek Professional Services
2006 - 2008
Memphis, Tennessee HR
Assistant/
Customer Support Associate
. Aerotek is a partner of Allegis Group, which is one of the world's
largest privately owned staffing agencies.
. Processed payroll for 750 contractors weekly for the Memphis, TN
office.
. Verified unemployment information with the State of Tennessee.
. Challenged unemployment claims, through a judge mediator, where an
employee may not be entitled receive unemployment.
. Maintained daily contact between local office and corporate office in
Baltimore, MD. Maintained and processed benefits and workers
compensation claims for Blue Cross/Blue Shield for corporate office
verification.
. Responsible for employee information, such as I-9, W-2, W-4, and
verification of identifications.
. Shipped, mailed, and distributed mail and packages daily.
. Maintained organization of office.
. Managed administrative staff for Memphis office and Cleveland,
Mississippi manufacturing plant.
. Trained new administrative employees.
. Sustained personable, business, and professional relationships with
clients and companies for accounts brought about by recruiting
managers in the following divisions: Professional Services,
Commercial Engineers, Automotive Services, Commercial Staffing, and
Scientific Services. Extensive training in Human Resource management.
Collierville Police Department 2002 - 2006
Collierville, Tennessee Lead
Correctional Officer/Trainer
. Entered, booked, and processed incoming and outgoing prisoners in jail
facility, using the Application Data Systems Incorporated (ADSI)
program.
. Verified warrants and past criminal history information using the
Shelby County Jail Management System (JMS).
. Contacted dispatch for National Crime Information Center (NCIC) on
warrants pertaining to outside Shelby County, Tennessee.
. Observed and monitored the well-being and health of inmates after
processing.
. Recorded and maintained lost or found items in the evidence and
property room.
. Prepared paper work for the Court regarding new arrests.
. Frequently contacted attorneys regarding prisoners.
. Official mediator to the Judge for bonds, arraignment schedules, and
other jail matters.
. Transport female inmates to other facilities in Shelby County in
conjunction with commissioned officers.
. Trained new employees.
. Managed heavy phone contact from outside sources.
. Certified thru Tennessee Correctional Institute (TCI) with yearly
continuing education classes.
Coil Master, Incorporated
2000-2002
Moscow, Tennessee
Office Manager/Engineering Assistant
. Office Manager and Assistant to President, Vice President and Managers
of the corporation.
. Interviewed and tested potential new employees.
. Managed payroll, invoiced accounts, reconciled accounts and
acknowledged orders in Peachtree.
. Maintained freight accounts on discs for shipping purposes, processed
freight claims that were damaged during shipment, contacted freight
companies to schedule pick up for shipping and maintained monthly
records of freight charges.
. Entered Quality Control into system and typed labels for assembly.
. Engineering Assistant. Created, assigned and maintained Purchase
Order Numbers of incoming orders.
. Designed drawings for coils to be built for industrial heating and air
conditioning units.
. Designed wood crates for orders to be shipped by freight companies to
customers.
. Customer Service experience with heavy extensive phone contact.
Education
Southwest Tennessee Community College,
Memphis, TN
Paralegal/Pre-Law
2007-ongoing
State of Tennessee
Mortgage Broker License-Commercial and Residential
2008
Collierville High School, Collierville, TN
1996-2000
.
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