Project Manager Management

Skills

V Proficient in Microsoft Office Products

V Attention to Detail

V Client Relationship and Team building skills

V Thrive in a fast-paced and changing environment

Overview

** *****' in technology based functions from analysis to product and

project management with a broad base of experience as direct employee and

consultant. I have a special emphasis on user experience and demonstrated

success building and growing customer relations and satisfaction.

. Responsible for the coordinated management of multiple projects.

. Build credibility, establish rapport, and maintain communication with

stakeholders at multiple levels, including those external to the

organization.

. Define and initiate projects, work to ensure the success and

acceptance of the program.

. Maintain project scope with strategic business objectives, and make

recommendations to modify the project as required to ensure success.

. Coach, mentor and lead personnel within a technical team environment.

. Present periodic Dashboard reports on the current program, future

opportunities and client issues.

Employment History

Screenplay Inc. (1/2010 - Present)

Director of Client Services and Product Management

In the role of Director of Client Services responsible for a team of 6

providing client support for technical issues, fulfillment and content

acquisitions. Increased revenue within the existing customer base by

increasing satisfaction and gaining a greater understanding of the

customer's needs.

As Product Manager defined product road map, work with sales and

executive team to identify new feature sets and existing feature

enhancements and drive into product plan. Interact directly with clients

and prospective clients to identify user needs. Write business and

system requirements for development team.

Project Manager for sales and marketing; IT/technical and development

projects using agile methodologies.

Active Network (2/2009 - 1/2010)

Business Analyst for SAAS Company specializing in online registration and

event management.

Business Analyst defining software business requirements for the Camps

market for a new online registration platform. Work Product Managers,

Project Managers and usability teams to identify and document user

requirements and long term product roadmap. Conducted end user

interviews to determine user needs and ensure product design provided an

intuitive and easy to use interface. Worked within an agile development

process.

Arena Group Inc. (12/2007 - 11/2008)

Product Manager/Project Manager for SAAS company specializing in online

registration and event management.

As the Product Manager for the Rainier platform supporting all clients in

a variety of market segments, I was responsible for product planning and

development cycle, with a target of 6 releases per year. This entailed

prioritization of new features and enhancement requests for existing

functionality. To more effectively plan the release, and to bring an

increased focus to improving usability, I worked with internal sales and

support staff, as well as directly with our clients to more fully

understand their needs and the needs of their users.

As Project Manager/analyst, I defined the business requirements,

interactions and use cases for use by the development staff. I tracked

progress against the requirements and kept the team on track with the

schedule. I worked with our QA/Test staff to resolve any outstanding

bugs on the existing code base as well as the new code relative to each

release.

I implemented regular status meetings and feature reviews, as well as

participated in team meetings with the sales/marketing and client

services teams. This resulted in improved communication and

relationships with these groups and the development team. This provided

greater visibility companywide on the development effort as well as

giving those cross functional partners a greater voice into our

activities.

Additional responsibilities/accomplishments included:

. Managed all communication to cross functional teams relative to the

release schedule, feature set and operational status.

. Provided messaging to external clients.

. Managed team responsible for online help documentation, release

notes and training manual.

. Participated in UAT planning and testing.

. Responsible for all development documentation.

Ramp Group (09/2004 - 12/2007)

Project Manager/Business Analyst

While working at Ramp Group I had the opportunity to manage a variety of

projects for clients in many different market segments. With large

clients such as Microsoft and Concur, down to small start up entities

helping them define and develop their v1 products.

My ability to manage a project with large scope, coordinate and manage

cross group teams and to bring a strong UI/UX vision helped deliver a

world class application under very aggressive timelines for a demanding

team at Microsoft.

Developing a great rapport and 'trusted advisor' status with clients

resulted in the extension of projects bringing more revenue and greater

profitability to each phase of the engagement. The ongoing relationship

management I provided was a bonus for Ramp.

Sample of tasks/accomplishments:

. Primary PM for the Usability team - managed projects,

documentation, client status reports.

. Managed and conducted usability studies and heuristic reviews of

existing web sites.

. Persona development and use case scenarios.

. Actively engaged with clients to gather business requirements and

write functional specifications.

Siemens Business Services, on assignment at Microsoft (08/2002 - 02/2004)

Project Manager with the Product Management group of an internal product:

I began this engagement on a 6 week contract to launch and manage the

beta release of a large internal portal for Microsoft Consulting

Services. My ability to effectively manage a geographically diverse

team, while quickly grasping the fundamentals of the product and to

identify user needs and gaps in the product plan resulted in the contract

being extended and remaining with the team for over 2 years.

Throughout the engagement my responsibilities on the team grew to

represent the product team, prepare and present metrics to upper

management teams and to coordinate national events.

Sample of tasks/accomplishments:

. Developed a manual reporting process to provide field management

activity and performance against objectives while automated

reporting system was under development, to include creating monthly

reports for worldwide geographies using SQL queries and Excel

formulas.

. Write business requirements for automated reporting system and

manage the development and implementation of the SSRS reporting

tool.

. Identify and resolve issues for field customers to deliver

reporting and performance data.

. Prepare monthly communications to field management.

. Make presentations to management and the development team with

recommendations for system enhancements to improve customer

satisfaction.

. Provide analysis on monthly trends highlighting areas for

improvement and where progress has been made.

. Prepare Business Impact Reports from the analysis to provide field

management with data for action items and recognition of

outstanding performance.

. Work with program manager on development team to define metrics and

ongoing reporting requirements. Manage field access to the tool

site.

. Maintain Product Management timeline and manage successful

completion of deliverables.

GE Capital, Formerly SAFECO CREDIT COMPANY/SAFELINE Leasing (08/1997 -

03/2002)

Business Analyst and System/Software Support

I came into the role of Business analyst while the company was in the

process of working with a third party software vendor for new front-end

credit application processing software. I was responsible for

implementation of this system and training all employees. As an early

adopter/beta user, I identified considerable gaps in the planned

functionality of the software that would negatively impact our users. I

worked directly with the vendor development staff to provide business

requirements for the enhancements to the system to gain workflow

efficiencies.

I developed all system documentation materials and reference guide,

customized to each of our work groups. I defined and implemented the

curriculum for extensive training for all users based on the specific

work group and job responsibilities. Additionally, I defined, designed

and created all business reports, gathering information and requirements

from multiple sources.

Additional responsibilities/accomplishments included:

. Identify areas of concern within the division relative to workflow,

follow-up processes, and auditing, develop and implement solutions.

. Gather, analyze and document business requirements and functional

specifications for new business systems and enhancements to

existing systems currently.

. Facilitate system conversions.

Education

Stevens Henagar Business College - Provo, Utah 03/1983: Graduated with

Honors

Awards & Recognition

o 2000 Employee of the Year

o 2000 Platinum Eagle Award for Outstanding Performance

o 1999 President's Council

o EXCEL (Exceed Customer Expectation Levels) Award - this is awarded when a

personal letter of commendation is received from a customer or vendor

recognizing outstanding service.

o Employee of the Quarter - 1998 2nd Quarter

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