Customer Service Human Resources

Kerri Whitfield

***** ******* ****** abhxuf@r.postjobfree.com 919-***-****

Raleigh, NC 27613

SUMMARY

Results oriented HR professional with over 15 years of experience partnering with executives and

business unit teams to establish organizational strategy and drive HR initiatives. Extensive

recruiting experience with comprehensive knowledge of HR processes and programs. Consistent

proven ability to align the HR organization with corporate goals, establish trust and credibility

with managers and employees, and demonstrate strong leadership, organizational and

communication skills.

WORK EXPERIENCE

General Parts, Inc./CARQUEST 11/2008 – 4/2010

Senior Corporate Recruiter/Generalist

Largest privately held auto parts distributor in North America with 3400 retail locations, 38

distribution centers and 18,000 employees

4 Full responsibility for all corporate recruitment activity including job description

development and posting, sourcing/qualifying candidates, coordinating interviews,

reference checking, background checks, negotiating and extending formal offers

5 Successfully hired qualified candidates for executive, supply chain, sales and marketing,

merchandising, human resources, IT, accounting/finance, loss prevention and facilities

disciplines

6 Conferred with management to understand business objectives and identify personnel

needs, job specifications, qualifications and skills

7 Established corporate recruitment procedures including job description development,

panel interview processes, confidential recruitment searches, campus tours and relocation

assistance

8 Developed, maintained and presented weekly headcount and vacancy reports to senior

leadership teams

9 Coordinated and participated in job/college fairs and industry events

10 Assisted HR Director with general human resource needs for the corporate campus

including new hire orientation, reduction in forces and performance management

tracking.

ThotWave Technologies

Senior HR Generalist (6 month contract) 4/2008 – 10/2008

Consulting company specializing in business intelligence software and services

11 Performed full range of human resource activities in areas of recruitment, performance

management, benefits administration, new hire orientation and employee relations

12 Provided full life cycle recruitment including job description development, sourcing,

interviewing, checking references, negotiating and closing offers

13 Interfaced with hiring managers to determine staffing needs, job specifications and

candidate requirements

Elite Search Partners, Inc.

Senior Technical Recruiter 3/2007 – 4/2008

Raleigh-based executive recruiting firm focused on the placement of top sales and technical

professionals (Company closed in April 2008)

14 Responsible for recruiting, screening, interviewing and hiring of top technology sales

professionals for software and hardware companies in the Raleigh area

15 Partnered with Account Manager to meet with clients and understand business needs and

candidate requirements

Zephyr Electric Power, Inc.

Co-Founder 9/2005 – 3/2007

Start-up wind farm development company established to generate clean, cost-effective

sustainable energy for North Carolina

16 Responsible for all aspects of the company’s operational policies, objectives and

initiatives

17 Developed business plan and coordinated/managed all strategic marketing efforts

including presentations, deliverables and website design (www.zephyrelectricpower.com)

18 Established relationships with key local officials, utilities and state regulators

19 Initiated several wind and environmental impact studies in the NC coastal areas

20 Currently an active member of the Board of Directors

Itron, Inc.

Senior HR Business Partner 6/1999 – 9/2005

A leading technology provider to the global energy and water utilities industry

21 Responsible for establishing and leading all human resource processes for the software

business unit (Raleigh, San Diego, Oakland, Boston, Vancouver offices and several

remote field employees - 250 exempt employees total) including policies and procedures,

new hire orientations and terminations, recruitment, benefits and compensation,

performance management and employee relations

22 Partnered with management to lead several human resource initiatives including mergers

and acquisitions, reduction in force, cultural diversity integration, workforce development

and organization effectiveness

23 Replaced costly contract employees by providing full cycle recruitment for multiple

disciplines in a matrix organization supporting units in accounting, information

technology, human resources, sales, marketing and client services

24 Worked closely with immigration legal counsel to obtain appropriate work visas and

permanent residency for applicable employees

25 Trained and provided guidance to management in interviewing, hiring, terminating,

promoting, performance reviewing, EEO and legal HR compliance

26 Raised both work standards and employee morale by organizing and planning employee

special events, establishing a Spirit Committee for community relation projects, and

managing employee rewards and recognition programs

Onsphere, Inc.

Lead Corporate Recruiter 6/1997 – 6/1999

Microsoft and Oracle solutions provider of outsourced projects, staffing and training

27 Provided full life cycle recruitment for the in-house software development and training

divisions

28 Successfully sourced, interviewed, checked references, negotiated and closed offers for

high level technology professionals including programmers, business analysts, project

managers, database and system administrators, network engineers, helpdesk support

technicians, and trainers

29 Interfaced with hiring managers to determine staffing needs, job specifications and

candidate requirements

30 Maintained internal applicant tracking and resume database

31 Represented company at local career fairs and college open houses

32 Assisted in providing training and guidance to junior level recruiters

Mark Anthony, Inc.

Personnel Administrator/Trainer 7/1995 – 6/1997

Corporate office for locally owned full-service hair salon and spa franchise

33 Hired and managed a team of over 30 full-time and part-time salon coordinators and

customer service representatives for 16 different store locations

34 Provided general HR assistance for payroll and benefits related questions and new hire

orientation

35 Developed and maintained training manuals and conducted seminars for customer service

representatives

Romac International

Technical Recruiter 11/1993 – 7/1995

Leading provider of technical contract and direct hire staffing solutions

36 Successfully recruited and placed software programmers, database administrators and

network engineers for IT contracting opportunities in the Atlanta, GA area

37 Averaged a minimum of 4 contract placements per month

38 Sourced candidates via internet, cold calling, user groups and referrals

39 Conducted prescreen interviews with candidates to determine technical match

EDUCATION

North Carolina State University, Business Administration and Management

American Institute of Paralegal Studies, Paralegal Degree

ORGANIZATIONS

Society for Human Resources Management Habitat for Humanity

American Red Cross Blood Drive United Way Campaign Coordinator

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