Customer Service Human Resources

Kelly Story

*** *********** **.

Austin, TX *****

Cell: 512-***-****

******@*****.***

Career Summary

Extend my management and human resource skills in a mature and

conscientious manner towards employees and clients. Engage in a

positive work environment where my upbeat attitude can strive. Acquire

involvement with a company that allows growth within. Currently have

four years experience with Human Resources, four years with Management

and fifteen years with customer service.

Education

Associate degree of Applied Science in Management.

Certificate in Administrative Management.

Certificate in Small Business Management

Classes completed under the Meeting and Events Planning degree at

Austin Community College: Intro to Hospitality Industry,

Hospitality Legal Issues, Principles in Marketing, Organizational

Behavior, Human Resources Management, Computers in Hospitality,

Public Speaking, Sanitation and Safety, Introduction to Foods.

Certified Pet Care technician level II

Kiplinger seminars: How to reinvigorate a complacent workplace; How to

keep your customers from jumping ship.

Work History

2007-present Exmoor Pet Care Services Hotel and Spa: Manager/Human

Resources

2005-2007 Chuy's Restaurant: waitress/bartender/trainer

2002-2005 Brykerwood Vet Clinic: Receptionist, kennel technician and

vet asst.

2000-2002 Whitehead Chiropractic: Chiropractor asst., therapy tech and

receptionist

1998-2001 Self employed Massage Therapist

Skills

Enjoy and excel in coordinating, training and development with

employee relations, marketing, sales and customer service. Skills

in dealing with hiring, firing, and policy explanation. Have the

ability to strive with conflict resolution, organizational skills and

management skills. A multi-tasking environment is preferred. Previous

employment has provided proficiency with training, organizing,

schedule coordinating, benefit explanation, general clerical and

assisting with payroll. Obtain professionalism involving

recruiting, screening applicants, performance reviews, processing new

hire employment documentation and staffing. Have knowledge of

employment laws.

Computer

Microsoft, Cornerstone, PowerPoint, Excel and Access. Mac. 60WPM

Other

Trained volunteer with Emergency Animal Rescue Service. (EARS)

Currently working towards receiving PHR (Professional Human Resources

Certification).

Contact this candidate