Cheryl E. McKeown

. ***** Sussex St. . Detroit, MI 48227 . Cell 313-***-**** .

Home 313-***-**** abhxqg@r.postjobfree.com

Professional Profile

I am interested in working within the IT/IS Department of a company

utilizing my experience as Network Administrator, Desktop Support

Specialist and Project Management Skills. I enclose my resume as a first

step in exploring the possibilities of employment with you. My current

responsibility is as a Network Administrator /Desktop Support Specialist

involves supporting a Windows 2003/Novell 4.12 environment with 250 users,

implementing and supporting an electronic document storage and retrieval

solution.

Summary of Qualifications

Strong desire to accomplish objectives Strong analytical, problem solving and

driven by values research skills

Excellent interpersonal, communication Comprehensive user and developer

and facilitation skills skills

Technology/Application Summary

Windows 2003/2008, MS-Exchange 2000/2003/2007(Responsible for Designing and

implementing enterprise level email systems), Blackberry Enterprise Server

4.0/4.1,KOFAX Ascent Capture 7.0/7.5, EMC Documentum ApplicationXtender,

McAfee ePO 4.1, MS-Office 2003/2007, MS-Outlook 2003/2007, MS-Access

2003/2007, Symantec Ghost 8.3, Visio 2003/2007, TCP/IP, ETHERNET, HP

NetServers, MS-PROJECT 2003/2007, HP OpenView,VMWare ESX Servers and VMWare

Workstation, VMWare ESX Server ver 3.5.0, Quest Migration Tools.

Projects/Work Experience:

9/2005 - Present MSM-NSI, Inc. Legal Aid and Defender Association

Senior Network Administrator/Desktop Support Specialist

. Responsible for Designing and implementing enterprise level email

systems.

. Migrated 250 users from Novell GroupWise 7.0 to Exchange 2007 using

Quest GroupWise Migration Tool at Legal Aid and Defender

Association.

o Corporate Distribution Lists from Novell to Exchange 2007

o Enterprise Mailbox configuration

o End-user training, including tips and tricks.

. Successful migration from Blackberry Enterprise Server 4.0 Novell

GroupWise to Blackberry Enterprise Server 4.1 Exchange 2007:

o Troubleshooting device issues

o Add/Remove users

o Server upgrades and patches.

o Daily Support of Blackberry Enterprise Server 4.0/4.1 in a

Microsoft Exchange 2007 environment(75 end-users).

. Documentation and configuration of Cisco Unified Call Center Phone

on Personal Computers.

. Set up workstations and laptops for new employees; configured

systems, ensured network connectivity, and installed and tested

hardware and software.

. Creating and deploying new desktop configuration using Norton Ghost

8.3

. Maintain support of Citrix Presentation, installation of

applications, rights.

. Supporting Detroit Legal Aid and Defender Association in a mixed

environment Novell 5.0, Exchange 2007, Windows 2003 Servers,

Windows XP SP2 desktop, and VMWare Servers.

. Application Support for Sage Fundraising 50, Sage MIP Fund

Accounting, Kofax Capture 8.0, Keyscan System VII Communications,

MS Office 2007, McAfee ePO 4.1

. Member of Technical Team converting Small Business from Novell to

Microsoft Small Business Server 2003.

. Performed backup daily backups of Windows 2003 Servers, SQL 2000

Servers, Novell Servers and Small Business Server 2003.

. Provide daily support for MS SharePoint 2007

. Created disaster recovery documentation.

2/2003 - 6/2005 VIA, Information Tools, Inc.

HP/Ford Motor Company - MS Exchange Technical Support Team

. Responsible for Designing and implementing enterprise level email

systems.

. Provide server support for Ford Motor Company Exchange 2000

Servers.

. Member of Technical support team responsible for migrating 200

Exchange 5.5 servers to 120 Exchange 2000 servers. Received

President Award from Ford Motor Company and Team Excellence Award

from HP and VIA Information Tools.

. Provide restore of user information using Tivoli Backup software,

Netbackup 4.5 and Exchange 2000 Tools.

. Assist Ford with implementation of the Autoaccept Agent application

that monitor 4500 of Ford Conference Rooms. Provide ongoing support

of application and troubleshooting.

. Used Remote Access to monitor and support Exchange servers in the

Ford Domain (United States, Singapore, England and Germany)

. Liaison between Ford Motor Company and IBM Hardware Technical,

Microsoft AST Ford, and RIM Blackberry.

. Assisted Ford Staff with Active Directory deployment and

maintenance, using LDAP to verify attributes of mailboxes.

. Use HP Service Desk to monitor issues submitted by Ford Help Desk

Team.

Assisted with the deployment of Windows 2003, Exchange 2003 and

Office 2003 in the VIA Information Tools.

2/2002 - 1/2003 Technical Training

. Continued Training Microsoft Windows 2000 Smart Force CBTs, Active

Directory, Designing Network, Group Policy, and Exchange 2000.

Transcender MCSE testing.

. Reading Real-time Publishers e-Books; Active Directory Tips and

Tricks, Citrix Metaframe XP, Exchange 2000 Disaster and Recovery,

Definitive Guide to Windows 2000 Group Policy, Definitive Guide to

Windows Installer Technology, Definitive Guide to Windows 2000

Security.

. Monitoring Microsoft, Compaq, and HP and IBM websites for new

technology releases daily.

10/2000 - 2/2002 TEKSystems, Inc. - Technical Consultant

7/2001 - 2/2002 Great Lakes Health Plan Technical Consultant

. Developed Windows 2000 Active Directory Structure and deployment

plan.

. Developed Exchange 2000 server configuration, migrated Exchange

5.5 mailboxes to Exchange 2000. Configured Exchange 2000 server

to run along side Exchange 5.5 for Siemens phone system

integration.

. Provided detailed server documentation for Disaster Recovery

Plan, Active Directory, Exchange 2000, SQL 7.0/2000 and Windows

2000 Servers (13 Servers totaled).

. Created a Wireless Test environment using 3Com, Intel hardware.

Tested 3Com Wireless LAN solution using 3Com 11 Mbps Wireless

LAN Access Point 8000, 3Com 11Mbps wireless LAN PC Card., Intel

PRO/Wireless 2011b and Intel Pro/Wireless 2011b Ethernet Card

Using a company floor noted exact range from wireless access

point connecting to Internet Explorer, MS Office XP response

times. Used HP Omnibook 510 Notebooks. Submitted documentation

to determine the best locations and number of access points

needed for optimal bandwidth and coverage.

. Define Help Desk/Desktop Support domain rights and daily

responsibility.

. Created User How-To Instructions for Outlook 98/2000/2002.

Created Technical How-To Instructions for adding users,

contacts, pagers and cell phones using MS Exchange 2000.

Provided end user, Help Desk and Server Support.

3/2001 - 7/2001 TEKSystems, Inc. Kmart Corporation Technical

Consultant

. Created hands free installs using SMS 2.0 and WiseInstallMaster

8.0.

. Created documentation to support installation, analyst of

application, current revision and installation.

. Created Test plan for Integration Testing.

. Created a test plan that included non-destructive testing, using

Compuware QARun scripts or manual test plans.

. Resolved and/or documented application conflicts.

Troubleshoot and resolved all GPF errors and other application

conflicts that were found during testing.

. Supported the following groups as needed: PCLAN, Help Desk,

Application Architecture, Server Architecture, and Desktop

Architecture concerning application deployment and readiness.

Resolved application production problems.

2/2001 - 3/2001 TEKsystems Technical Consultant

. Deployed a Windows 2000 Domain internally for Technical

Professional Training, including Windows 2000 Advanced Server,

Windows 2000 Server, Active Directory and Windows 2000

Professional systems, Print server, DHCP and Windows 2000

Standalone Server.

. Tested various deployment scenarios, i.e. clean installation,

upgrade from Windows 9.x and NT, IBM 300GL Desktops, IBM

Thinkpads, Toshiba Laptops, SCSI Cards.

. Deployment of Office 2000 Standard Edition via Windows Installer

and SMS 2.0.

. Assisted Technical Training Manager with contents for Windows

2000 training classes and format of delivery, including offline

folders simulated instructions for class, laptop multiple

hardware profile creations (Network dock, network undocked and

no-network configuration.

. Interviewed and recommended potential TEKsystems staff.

10/2000 - 2/2001 TEKSystems Inc. General Motors Technical Consultant

. Documented the technical requirement needs of the North America

Produce Product (NAPP) division to deploy GM OnLine2000 in the

manufacturing environment.

. Worked closely with 66 plant representatives to define the

technical needs to successfully deploy Windows 2000 in the

plants.

. Provided technical information concerning the corporate domain

infrastructure, group policy, server configuration and desktop

configuration.

Reviewed the corporate minimum requirements to install and

successfully deploy GM OnLine2000. Modified these requirements

to allow functional operations at the plant level.

. Worked closely with the Business requirement consultant to

establish a uniform approach before submission to the Vice-

President for review. Troubleshoot configuration (OnLine 2000)

and Group Policy issues to allow maximum flexibility in the

manufacturing environment.

4/1998 - 8/2000 JDM Systems Consulting Motorola Network

Administrator/Engineer

. Setup, deployed and maintained a Windows NT 4.0 Domain for 200+

users.

Supported satellite site (24/7) for Motorola/AIEG, which consisted

of Full Windows NT Domain environment. During the course of two

years, supported and deployed Remote Dial-In Servers using Citrix

Winframe and Metaframe software. Laptop/remote users had access via

eight ISDN lines connected to a central server use ACE Secure

technology.

. First site in the IESS/AIEG sector to deploy and support MS-

EXCHANGE 5.5. Provided rollout documentation steps (needed to

insure no loss of user email from CC: MAIL 6.0 and Ontime

4.6/conference room-meeting scheduling) to 7 additional sites to

allow for successful deployment. Developed configuration for ARC

SERVER 6.5 backup of MS-EXCHANGE 5.5. Revised Productivity Point

and Executrain MS-OUTLOOK 98 training manuals to better accommodate

a four-hour training slot for Motorola.

. Member of WINDOWS 2000 test team from June 1999. Began using

WINDOWS 2000 Professional exclusively in October 1999 on Dell

Latitude CpiA laptop and Compaq EN 6400 workstation. Submitted

results of software and hardware functionality during bi-weekly

Windows 2000 deployment meetings. Advised other admin/engineers of

print issues concerning HP printers. Given the task to monitor HPs

development of beta print drivers. Notification of new drivers were

issued and copied to central FTP server for extraction by other

Administrators/Engineers.

. Submitted proposal to replace current wiring closet patch panel to

RJ45 system, included the replaced of current Cabletron Switch.

Worked with SER and WAN team to install new RJ45 patch panel with

240 data drops. Installed Cabletron SSR switches in telecom and

server room to allow maximum efficiency.

5/1995 - 4/1998 Resource Technology Corp. Chrysler Corporation

Departmental Information Analyst/Office Automation Specialist

. Coordinated support for 700-user desktop user environment.

. Coordinated software, hardware and network support for 700-user

environment. Responsible for installation of corporate desktop

configuration for WINDOWS 95 and WINDOWS 3.1 environment.

Processed all orders for additional and replacement workstations

for fiscal year budget for Jeep/Truck Body Engineering.

. Member of 10-team group to deploy NOVELL 3.12 upgrade to NOVELL

4.11. Aggressively completed upgrade in 10 days for 3500 users.

. Assisted Technical Computer Services with rollout of corporate

based systems. Responsible for the conversion of email from

PROFS to LOTUS NOTES 4.1.5 for desktop use.

. Created Access 2.0 database to maintain Manpower, PC, Laptops

and UNIX workstations for JEEP/TRUCK Body Engineering.

. Developed and maintained laptop loan program for Jeep/Truck Body

Engineering Group (20 laptops). Installation/configuration of

specialized software and hardware for vehicle testing purposes.

Education/ Training:

. ITL Foundation Certification

. Highland Park Community College, Business Administration

. Ross Business Institute, Certificate in Computer Operations/Accounting

. Microsoft Windows 2000 Professional MCP

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