Manager Sales

L ea A. Robinson

**** ****** * ****, **********, WV 24970 Cell: 304-***-**** E-mail: *************@*****.***

Summary

Results oriented professional with thirteen years of progressive growth in Management, Marketing, Customer

Relations, Administration, and Sales. Major strengths include:

Management Sales and Marketing Computer Proficiency

Creative Problem Solving Reports/Legal Documentation Special Projects

Qualifying/Closing Effective Communication Skills Prioritizing/Organizing

Relevant Experience:

Management/Marketing/Sales/Administration

Market and sell products to clients, which has been apartments, high end A/V products, furnishings, lease

agreements

Maintained high occupancy and retention ratios

Coordination of HR documentation to include employee scheduling, payroll and personnel documentation.

Managed, Directed, trained, supervised and conducted evaluations of employees.

Advocated on behalf of employees

Counseled employees on defining career and work related goals and objectives and conducted competency

evaluations.

Successfully refined and implemented company policy and procedure manuals, orientation and training

documentation, and other general administrative forms and documents.

Conducted quality management assessments as well as operational data collection and analysis.

Responsible for final production of annual budget, reports and office documents.

Computer Skills:

Microsoft Office to include Word, Excel, Works, PowerPoint, Outlook, Access, Project, Publisher, Dos,

V isio, and Money.

Internet – Research, Web Browsing, Various On Line Business Applications

Property Management Software to include Yardi, AMSI, Rent Roll, Key Track, Syntex, Handy Track,

Sytrix, Onesite, First American Registry, Saferent, Macros,

Project Management to include Adobe, PC Anywhere, Phone Tools, Outlook CRM, D-Tools, Rack Tools,

L utron DIMS, Quickbooks, AMX, Microsoft CRM, Overlay Pro, CAD

Employment History:

Property Manager Copper Beech Townhomes 2010 –

P resent

Responsible for staff of sixteen, including leasing, maintenance, bus drivers, and oversee security

contractor

Ensure accurate reports reach regional manager and board of investors

Leased community to 100% within four months

Maintain two professional office locations, one on site and one downtown

Interview, hire, council, schedule, train, and motivate all staff

Manage 365 unit/990 resident/luxury student housing community

Propose marketing plans, budgets, and vendors to corporate

Member of National Apartment Association and Morgantown Chamber of Commerce

Quality care and control of many high tech pieces of equipment within property clubhouse, including but

not limited to, finger scan, exercise equipment, tanning booths, business center, hot tubs, billiards, multiple

p lasmas and security cameras, and clubhouse.

Project Coordinator Digital Surroundings 2004 – 2009

Manage, prepare, and implement detailed proposals, contracts and client documentation

Acquired knowledge and understanding of “smart home” technology

Work independently with very high end client base and translated intricate project plans into layman

terms while assisting engineer, accounting, and installers with inventory, time control, and expense control

Accountable for in depth product detail within database

Develop and implement staff check and balance documentation

Detailed project coordination with clients, builders, architects, designers, engineers, electricians, & home

owners association/point person for company

Plan and prepare budgets for internal purposes

Internal project coordination, including product purchase orders, shipping, receiving, and inventory

control

Marketing program support, including, but not limited to outreach, internet, client data research and

phone contact

Recognized as quarterly company “Leader” in June, 2006

Property Manger/Acquisitions BH Management; Florida Apartment Club 2002 - 2004

Manage high end, multi-million dollar, multi-family apartment community, and 6 employees

Oversee and coordinate the maintenance of property, preparation of multi-million dollar annual budgets,

marketing, and staff management

Prepare reports weekly, monthly, quarterly, semi-annually, and annually for asset manager, owner, and

corporate

Develop and propose marketing plans to corporate

Extensive legal, computer, management, safety and marketing training

Responsible for forecasting strategic marketing and financial plans semi-annually

Multi-tasking with large ownership company, management company, staff, residents, and major vendors

Traveled frequently to other properties, FAA conferences, and yearly Management Conference

Promoted to Acquisitions Team: Responsible for market analysis for all new property take over’s in

southeast region

P roperty Manager Professional Management, I nc., H ampton Court Apartments 2000-

2002

Managed a 288 unit, Tax Credit, brand new lease up apartment community, along with 8 employees

Raised occupancy from 30% to 96% in less than one year

Extensive Fair Housing, Rent Roll, Leasing, Compliance, Safety, and Management training

Implemented successful marketing and resident retention strategies

Worked with large construction company and city of Mangonia Park city manager

Developed a lasting rapport with local government and social organizations for the benefit of the property

Multi-tasked with Owner, Owner’s Representative, President of P.M.I, Regional Manager, and

Compliance Director

Negotiated vendor contracts

Prepared due diligence report for owner

Strengthened and managed all accounts payable

Senior Leasing Consultant C.L.A.S.S. (Certified Leasing and Sales Specialist) 1997 -

2000

Responsible for on site development and implementation of new marketing strategies for low and high-

end apartment communities nationwide.

Traveled to distressed properties to increase occupancy and revenue.

Worked independently thirty to forty five days consecutively

Trained thoroughly to rapidly prepare a thorough knowledge of area within forty eight hours

Assisted property owners, managers, and leasing consultants with new business development.

Assisted prospects with application approval processes.

Created summary reports on a biweekly basis.

Consistently exceeded company’s goals; Recognized as sales person of the month November and December

1999.

Real Estate Agent/Training Program Century 21, Nifoussi, 1996 - 1997

Trained under broker; Emphasis on sales, laws, contracts, geography, and client relations.

MLS certified

Education:

Bachelor of Science in Business Administration – Business Sales and Marketing

Devry University, New York, NY Anticipated

G raduation in J une 2011

Other Education/Certifications/Memberships:

West Virginia University, 93 – 94, General Studies

Weichart School of Realty – Real Estate License, NJ – 1996

Property Management Legal Course – Miami, FL – 2002, 2003, 2004

Sales/Marketing Course – Dallas, TX – 2002

Florida Notary Republic – West Palm Beach, FL - 2002 – 2006

National Apartment Association – Virginia, VA – 2002 – present

Certified Rent Roll – Dallas, TX – 2002

CEDIA Member since 2005

Completed Project Management Course at CEDIA, IN - 2007

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