Michael P. Prager Home Office:

805-***-****

Thousand Oaks, CA 91362 Cell

805-***-****

abhxnk@r.postjobfree.com

CAREER HIGHLIGHTS

. Over 16 years experience in IT Project Management, IT Operations, POS,

Technical Support, Customer Service, Manufacturing and Vendor

Outsourcing. 7 years at Director level.

. Skilled in managing technology for multiple restaurant concepts, E.g.

The Bubba Gump Shrimp Company, Rusty Pelican Restaurants, The Mai Tai

Bar, and Capi's Italian Kitchen.

. Knowledge of PCI DSS Assessment and Remediation.

. Working knowledge of Data Flow from POS terminals to Corporate GL.

. Adept in negotiating service contracts with outside vendors.

. Responsible for managing multiple consultants and outsourced companies.

. Directly reported to Senior Management throughout career.

. Accustomed to working in fast paced environment with ever changing

priorities and project deadlines.

. Diligent in keeping internal and external customers happy and engaged.

. Hands-On knowledge of retail and restaurant business operations.

EMPLOYMENT HISTORY

6-19-2010 to Present PRAGER HOSPITALITY TECHNOLOGY CONSULTING

Consultant -Provide technology consulting for the hospitality and retail

industries.

8-4-98 to 6-18-2010 THE BUBBA GUMP SHRIMP COMPANY

209 Avenida Fabricante, San Clemente, CA

Director, Information Technology (2003 to Present)

(Hired 8-5-1998 as POS coordinator, promoted to IT Manager in 2000)

. Responsible for strategic planning and management of all technology

systems and infrastructure for 28 restaurants and 35 corporate users.

. Project management of PCI DSS compliance.

. Implemented transition of outsourcing corporate Network support,

restaurant VPN support, restaurant and corporate desktop/PC support to

reduce IT costs on G&A.

. Responsible for developing G&A and Capex IT budgets for corporate and

restaurants.

. Develop annual IT Strategic Plan to ensure IT is meeting the technology

needs of each business unit.

. Manage AS/400, JD Edwards, Hyperion, Aloha, Crunchtime, Blackberry and

Givex support vendor.

. Negotiate all POS vendor contracts for support and maintenance.

. Assist in design and manage multiple brand websites hosted by Internet

consultant (www.bubbagump.com, www.rustypelican.com, www.maitaibar.com,

www.eatatcapis.com ).

. Integral role in company's executive management team, facilitating chain

growth from 3 to 28 stores with annual sales of $180+ million located

from Miami to Hong Kong.

. Created internal Operations Manual documenting all systems procedures

and time lines.

. Coordinate and implement all IT components of new restaurant openings

nationwide.

. Process and distribute daily "flash" POS sales reports to upper

management via Outlook.

. Update and maintain Aloha POS database for menu rollouts and daily

operations as well as a separate Retail Store on site.

. Manage support of 68 mobile laptop users, 45 corporate desktops users,

36 Blackberry users and 135 restaurant desktop users.

. Implemented Crunchtime back office food costing software.

. Managed migration of all corporate and restaurant laptops/PCs to Windows

XP.

. Oversaw migration of all corporate users to Active Directory structure.

. The Bubba Gump Shrimp Company Restaurants, Inc. Stats:

o average unit volume is $7.8 million

o each restaurant averages 11 POS terminals for Aloha

o each restaurant setup with two HP servers for POS and user data

storage on local domain controller

o all GM's and Sales Managers are using laptops

o all Directors and above are using IBM laptops and blackberries

o four different concepts - bubbagump.com, maitaibar.com,

rustypelican.com, and eatatcapis.com

o international franchisees (Cancun, Manila, Bali, Tokyo, Osaka,

Tokyo Bay, Dubai, Abu Dahbi)

o 450+ email users with access to web mail

Michael P. Prager Home Office:

805-***-****

Thousand Oaks, CA 91362 Cell

805-***-****

abhxnk@r.postjobfree.com

1-13-97 to 8-1-98 THE WET SEAL, INC. (d.b.a., wet seal, contempo

casuals, limbo lounge)

26972 Burbank, Foothill Ranch, CA

POS Help Desk/Operations Supervisor

. Managed POS Help Desk, MIS Operations, and Data Entry Departments with a

budget of $865,000 plus payroll of approximately $199,120 for 1998.

Help Desk included 4 reps proactively supporting and servicing 412

retail locations throughout the U.S. and Puerto Rico with an average of

3 registers per store and annual sales in excess of $420,000,000.

. Managed 6 Data Entry clerks processing purchase orders and promotional

customer discount cards.

. Controlled budgetary costs of the POS parts and related freight costs.

. Responsible for 100% up-time of company-wide registers and 100%

pollability of all registers.

. Implemented new roll-outs of POS hardware and software.

. Maintained contracts and billing for POS Maintenance provider.

. Assisted end users with mainframe, network, software, and hardware

issues.

9-19-94 to 12-29-96 3 DAY BLINDS, INC., 2220 E. Cerritos Ave., Anaheim,

CA

MIS Operations/POS Supervisor

. Managed 3 computer operators and system administrator.

. Solved POS problems encountered by Accounting, Customer Service, and

Manufacturing departments.

. Printed and released job tickets to Manufacturing in a timely manner to

ensure prompt delivery of product to stores.

. Provided technical support for corporate office, retail stores, outside

sales reps, and manufacturing.

. Developed and maintained monthly data backup schedule for PC's at

corporate office. Maintain receivables for POS equipment repairs.

6-29-94 to 9-16-94 HOME FASHIONS INNOVATIVE RESOURCES, Westminster, CA

Customer Service Manager

. Supervised 6 Data Entry clerks, 3 Administrative clerks, and 18 CSR's.

Responsible for answering between 2,000 and 3,000 calls per week from a

Dealer Base consisting of Home Depot, Wells Interiors, J.C Penney,

Sears, Montgomery Ward, and various design outlets throughout the U.S.

. Optimized CSR schedules and call duration with assistance of call

tracking reports from ACD system.

8-1-89 to 6-22-94 3 DAY BLINDS, INC., 2220 E.Cerritos Ave, CA

93. Customer Service Supervisor

. Supervised 12 CSR's, 2 Receptionists, and 2 Expeditors.

. Supported customers, managers, and outside sales reps, from 153 retail

stores located throughout 7 states in the North and South West.

90. Data Entry Supervisor (MIS Department)

. Supervised 19 Data Entry clerks covering three shifts, manually

processing all invoices from 137 retail locations while POS was being

designed.

3-8-90 Lead Customer Service Rep

89. Customer Service Rep

EDUCATION

West Virginia University - Morgantown, WV

Business Administration

Saddleback College - Mission Viejo, CA

Computer Science

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