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RAFAEL WILLIAMS

**** ****** **, ******, ** 92881

Cellular 714-***-****

abhxmh@r.postjobfree.com

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EXECUTIVE PROFILE

Manager of Information Technology with 18 years of experience.

Recognized for leadership in project planning, contingency planning and

solving complicated problems in a fast pace environment. Proven track

record of success in developing teams and solutions that improve the

efficiency of IT and business operations and customer service. -

Expertise in all facets of Datacenter support activities including daily

activities of Computer Operations, Server Management, Facility

Infrastructure and vendor Management in a multi-site environment.

PROFESSIONAL HIGHLIGHTS

Management - build, lead and motivate teams of experts to achieve

group and company goals.

Customer relations - develop and maintain mutually beneficial

partnerships between business and technology groups.

Efficiency - realize significant improvement of processing efficiency

through in-depth performance analysis and automation efforts.

Innovation -design and implement solutions based on customer and

technical specifications, with close attention to detail.

Planning - design long-range strategies based on company needs,

industry trends and technology advancements.

SUMMARY OF QUALIFICATIONS

Extremely familiar with management of 7x24 high availability IT

environments and support personnel.

Key contact point for customer escalation and business continuity issues

for nationwide business units, as well as PCI, SOX and HIPAA compliance

audits

Implemented standardized data backups, storage and recovery methods to

support Disaster Recovery plans enterprise wide, implemented procedures

and documentation and reviewed retention cycles to ensure compliance.

Familiar with ITIL framework and industry methodologies that bring

efficiencies to IT.

PROFESSIONAL BACKGROUND

Pacific Sunwear . Anaheim, CA . 2010 to Present

Sr. Manager Datacenter Operations

Manage Computer Operations and Datacenter activities for a large

Retail company supporting 850+ Stores and Internet sales nationwide.

Principal responsibilities consist of directing technical staff to

provide Batch Operations, Sales, Customer and application support,

enterprise wide monitoring, Datacenter management, Storage management and

DR planning and execution.

Support Activities: Managed a large Datacenter, support store and

distribution facilities and applications such as Warehouse Management,

SAP, Lawson.

Technologies Supported: IBM P5 and I5 Series, EMC, Dell, MS Windows

2003/2008 IIS, Solaris, Linux Redhat, VMWare ESX, Netezza (data

warehouse), TSM and BRMS.

Highlights: Experienced in leading a technical team supporting a large

Datacenter facility, H/W and S/W support, Storage/Backup Management,

creation and implementation of policies and procedures for Operations and

Security (physical facility), SOX and PCI compliance and Change

Management.

IBM Global Services . Corona, CA . 2009 to 2010

Manager Infrastructure - Technical Support

Identical functions as with Kaiser Permanente. IT Server support was

outsourced to IBM Global Services

Kaiser Permanente - IT . Corona, CA . 2008 to 2009

Manager Infrastructure - Tech. Support

Managed Server Administration maintenance and enhancement activities

in a large Healthcare Organization. Principal responsibilities consist

of directing staff to manage a large server farm hosting critical

applications that require constant uptime in a medical and patient care

environment with strict SLA's.

Support Activities: Server and OS maintenance, H/W and F/W upgrades, S/W

installs, Patching, Storage Management, project work and 7x24 customer

and application support in a Command Center environment. Vendor and

software licensing contract management.

Technologies Supported: IBM P5/P6, SUN/Oracle, Dell, HP, and EMC.

AIX/HACMP, Oracle RAC. Solaris 9/10, LDOM, Linux Redhat/Suse, VMWare ESX,

Windows MS 2003/2008/XP, IIS, TSM and Netbackup.

Highlights: Experienced in leading technical teams in multiple locations

supporting 3500 servers. Contributed to SOX and PCI compliance activities

and successful audits. Managed strict Change Management and Problem

Management/Issue prevention.

L.L. Bean . Freeport, ME . 2007 to 2008

IT Manager Datacenter Operations

Managed Server Administration and Datacenter activities for a large

Retail and Internet sales company. Principal responsibilities consisted

of directing technical staff to maintain servers, provide customer and

application support, enterprise wide monitoring, Datacenter management,

Storage management and DR planning and execution.

Support Activities: Managed two Datacenters, supported store and

distribution facilities and applications such as Warehouse Management,

SAP, Lawson, Website management tools.

Technologies Supported: IBM Z Series, IBM P5 and I5 Series, EMC, Dell,

MS Windows 2003/2008 IIS, z/OS, z/Linux, Solaris, Linux Redhat, Apache,

Java, Oracle, DB2, BMC and Tivoli Products.

Highlights: Experienced in leading technical teams supporting 2

Datacenter facilities, H/W and F/W upgrades, patching, Storage

Management, creation and implementation of policies and procedures for

Operations and Security (physical facility), SOX and PCI compliance and

Change Management.

Verizon Wireless . Irvine, CA . 1999 to 2007

Associate Director Datacenter Operations

Managed Server and Datacenter Operations for a Retail and Billing

environment supporting 20

Million customers. Directed technical staff to provide Datacenter,

Computer Operations, data backups, DR planning and batch processing

support

Activities Supported: Managed a large Datacenter facility and a technical

team responsible for providing customer support and billing processing on

a 7x24 schedule

Technology Supported: Z Series, SUN and HP Alpha Servers- Sysplex, z/OS,

MQ, CICS, DB2, VTAM, JES2, OPSMVS,CA7/CA11, TMON, EMC, Hitachi, SRDF,

Solaris 9 and Open VMS.

Highlights: Implemented processes for Change and Problem Management and

other ITIL Framework components. Revised Enterprise monitoring procedures

to enhance system availability, and implemented backup and data copy

procedures that benefited DR planning and execution.

AirTouch Cellular . Irvine, CA . 1995 to 1999

IT Computer Operations Manager

Similar job responsibilities as at Verizon Wireless. AirTouch

Cellular merged with other wireless carriers.

Pactel Cellular . Irvine, CA . 1989 to 1995

Manager Computer Operations

Taco Bell Corp . Irvine, CA . 1989 to 1989

Operations Shift Manager

Parker Hannifin Corp . Irvine, CA . 1985 to 1989

Shift Lead/Interim Ops Manager

AST Research . Irvine, CA . 1992 to 1995

Shift Lead

SUMMARY OF QUALIFICATIONS

People Management (Leadership and Development), Change and Problem

Management, Project Management, Server Administration experience,

Customer Service, Business Continuity, ITIL Framework experience.

EDUCATION AND VOCATIONAL SKILLS

Fullerton College . Fullerton, CA . 1994

Certificate, Information Technology

IT Programming Certificate on C++, Perl, Java and MS

Access.

Orange Coast College . Costa Mesa, CA . 1990

Certificate, Business Acumen and Project Management

Computer Learning Center . Anaheim, CA . 1989

Certificate, IT Management

Certificate, Computer Operations/Programming - Focus in

Computer Operations, Datacenter Management and Server

Administration

PROFESSIONAL COURSEWORK

. Sun Solaris System Administration

. AIX System Administration

. VMS System Administration

. OS390 System Operation

. DR/Business Continuity Administration

. MCSE Coursework

. Project Management

. ITIL Certification V2

HONORS

. Service Legend Awards, CA Wireless Providers, Irvine, CA,

. Service Excellence Award, Verizon Wireless, Irvine, CA.

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