Customer Service Manager

angelia wells

**** ******* **** ( Gainesville, Georgia 30506 770-***-**** (

*******@*******.***

Administrative professional with ten years' experience in office

management, accounting, human resources, vendor relations, and executive

support.

SUMMARY OF QUALIFICATIONS

. EXPERTISE IN PROCESSING ACCOUNTS-PAYABLE AND ACCOUNTS-RECEIVABLE,

HANDLING HUMAN RESOURCE FUNCTIONS, MANAGING VENDOR RELATIONS, DELIVERING

CUSTOMER SERVICE EXCELLENCE, AND PROVIDING ADMINISTRATIVE/EXECUTIVE

SUPPORT.

. Strong skills in personal organization, attention-to-detail, building

productive interpersonal relationships, and communicating effectively.

. Computer Proficiencies: Microsoft Office (Word, Excel, PowerPoint,

Access); Lotus 123; Delphi; People Soft; Adobe Acrobat

Professional Experience

ACCOUNTS PAYABLE & PAYROLL MARCH 2009 - PRESENT

UHS-Pruitt corporation Norcross, Georgia

Company specializing in the management of long term nursing facilities,

hospice care, and pharmacy services in the Southeast;150,000 + employees.

. Process and maintained accounts payable for 13 nursing facilities,

including assisting accountants with GL account research, and vendors

with trouble shooting account information.

. Process 800+ company wide garnishments: child support, bankruptcy, state

& IRS Tax Levies, and creditor. Assist company facilities, employees, and

courts system with set up and maintaining documentation.

assistant director May 2008 - March 2009

Natural Body Alpharetta, Georgia

Mid-sized company with 22 European-style aromatherapy spa and retail shop

locations, primarily in the Southeast; provides esthetic services to

clientele, such as basic facial and massage services; 100+ employees.

. Assist spa director in all aspects of business operations, including

staffing functions, marketing, administration, and customer service.

. Manage annual operating budget of up to $612,512; monitor monthly

purchasing activity to ensure adherence to budget constraints.

. Handle on-site human resource matters, such as supervising and training

employees, providing ongoing performance feedback, evaluating performance

and conducting appraisal discussions, and resolving employee relations

issues.

. Monitor and process time sheets; prepare data for payroll processing.

. Collaborate with Spa Director and Marketing Director to develop

strategies for growing the business through aggressive marketing efforts.

. Build and nurture long-lasting client relationships.

office manager June 2004 - October 2007

brickman Alpharetta, Georgia

A leader in the commercial landscape industry; 160+ branches serving 29

states; 40 employees at local branch.

. Provided administrative support for regional manager, project director,

superintendents, and regional staff of ten.

. Administered all local human resource functions, including employee

benefits, 401k, payroll, and employee relations.

. Performed accounting and finance functions:

o Generated customer invoices and processed payments received;

balanced general ledger and job cost reports; completed month-

end and year-end closings.

o Audited all spending accounts to ensure that expenditures

remained within budget guidelines; assisted with the annual

budgeting process.

. Researched and purchased all equipment supplies needed for the branch to

operate effectively.

. Performed administrative duties, such as responding to e-mail and U.S.

mail correspondence, maintaining accurate/organized filing system,

entering data into computer systems, handling phone calls, coordinating

all IT systems troubleshooting, and generating accounting and sales

reports.

. Contributed significantly to the branch's growth to $1.5 million in

annual revenues; managed relations with more than 100 vendors.

office manager/ap specialist March 2001 - June 2004

tad metals Alpharetta, Georgia

Specializes in processing and distributing stainless steel and aluminum for

consumer appliances, construction materials, automotive components, and

architectural elements; 20 employees.

. Executive assistant to Vice President and District Manager.

. Managed human resource functions, including insurance, 401k plan,

payroll, employee relations.

. Handled accounts-payable and accounts-receivable - processed customer

invoices and payments, as well as vendor invoices.

. Performed credit checks for all potential customers; maintained

customers' credit applications, references, and customer returns.

. Executed all administrative responsibilities, such as e-mail and written

correspondence, maintaining filing system, data entry, phone calls, IT

systems troubleshooting, office supplies inventory/ordering, and

generating financial and sales reports.

Additional EXPERIENCE

. RECRUITER/ON-SITE COORDINATOR - ETCON STAFFING SERVICES - JEFFERSON,

GEORGIA - 1995-1997.

Recruited for temporary placements for 30 client companies; maintained

accounts and high levels of customer service; supervised up to 40

temporary employees on-site at Caterpillar.

Education

ASSOCIATE OF BUSINESS & OFFICE TECHNOLOGY 2008

LANIER TECHNICAL COLLEGE Oakwood, Georgia

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