Customer Service Sales
Resume:
RAELYN J. THIEL
**** **** ********* **** *** ****
Chandler, AZ 85226
abhxjh@r.postjobfree.com
CAREER GOAL An entry level pharmaceutical sales specialist position
PROFESSIONAL
EXPERIENCE
2008-2010 English Conversation Teacher, AEON Corporation,
Ichinomiya, Japan
. Taught conversational English to students in
Japan.
. Analyzed business needs of the school and managed
campaigns to achieve sales goals for 25 consecutive
months.
. Managed 80 students and responsible for their
educational success. Conducted confidential
counseling with students to assess individual
improvement and to provide advice.
. Created classes and prepared lesson materials
utilized by a staff of 6.
2006-2008 Barista/Learning Coach, Starbucks, Troy, MI
. Created handcrafted drinks personalized for
customers.
. Trained new employees in customer service, drink
creation and Starbucks' company culture.
.Handled high volumes of calls during peak business
hours
2004-2006 Student Supervisor, Michigan State University
East Lansing, MI
.Managed a staff of over 60 employees in a high
volume cafeteria
.Responsible for the education of student
supervisors in training (management skills, time
allocation, problem solving)
.Trained employees in a number of areas (cooking,
customer service, first aid, health codes)
RAELYN J. THIEL
Page 2
EDUCATION
2002-2006 B.A. in Arts and Letters Linguistics and East Asian
Languages and Cultures, Michigan State University,
East Lansing
. Graduated With Honors (3.71/4.0)
. Double majored with a degree in East Asian
Languages and Cultures with a focus in Japanese
. 16 credits of Korean language classes
. One semester senior thesis supervised by
Professor Endo-Hudson
. Completed analytical linguistics courses in
phonology, syntax, semantics, pragmatics and child
language acquisition
VOLUNTEER
EXPERIENCE
2006 English as a Second Language and Japanese Language Tutor,
Eastern Lansing High School, Lansing, MI
. Assisted students learning English and helped with
homework
. Provided opportunities for students to engage in
English conversation to assist learning
. Taught a class of around 30 students Japanese
grammar, writing and culture
CERTIFICATIONS/
SKILLS
2010 Japanese Language Proficiency Test Level 2
. Comprehend grammar to a relatively high level
. Mastered around 1,000 to 6,000 Chinese characters
. Ability to converse, read and write about a number
of topics
. Proficient in translation (office and legal
documents)
Microsoft Office
. Skilled in Word, PowerPoint and Excel (English and
Japanese)
Contact this candidate