Manager Customer Service

STEPHEN STRAYER

*** **** **.

DeGraff, Ohio *****

Phone: 937-***-****

Email: *************@*****.***

Career Summary

Adept, flexible, and results oriented human resource professional with twenty years of progressive

growth in a non-union manufacturing firm. Ability to deliver successful programs through individual or

team oriented projects. Develop excellent working relationships with production employees, middle

management, and executives. Successfully execute business plans with the ability to be flexible as

business needs change. Positions included assignments in plant and corporate environments along

with a domestic assignment in Indiana and an international assignment in Japan. Accomplishments

demonstrate green factory start-up capabilities, management skills, and strategic planning. Certified

instructor for Development Dimension International’s training programs. Proficient in Microsoft Office

programs.

Core Competencies

Business Plan and Budget

-Ability to develop and implement business plans which align with company direction

-Ability to develop budgets which align with business plans

-Capable and flexible to change business plans and budgets as business needs change

Communication

-Ability to communicate effectively through verbal and written communication

Conflict Management

-Ability to gather and analyze facts prior to making a determination of the appropriate action necessary to resolve

the conflict

Interpersonal Skills

-Excellent interpersonal skills with all levels of employees up through executives

Leadership

-Effectively supervised groups of 4 - 6 employees in varied environments along with 5 – 10 temporary employees

-Mentored HR employees through proactive employee relations practices

-Know customers by floor presence and attending department morning meetings

Project Management

-Effectively led plant, corporate, or North America project teams in policy and procedure development, promotion

guidelines, performance management, and staffing a green factory

Technical Capabilities – Business Application Software

-Proficient in Microsoft Office Word, Excel, and Power Point

-Ability to work in Peoplesoft and Mainframe

Training and Development

-On-boarded employees through structured orientation

-Delivered many internal classes (i.e. performance management, coaching and counseling, behavioral

interviewing, etc.)

-Development Dimension International Certified Trainer

Stephen Strayer – page 2

Work History

Liberty Hills Golf Course 4/2010 – 12/2010

Pro Shop Staff Customer Service – Bellefontaine, Ohio

-Schedule tee times, answer the phone, assist customers with merchandise purchases, and open and close

business operations when necessary.

Honda of America Mfg., Inc. 10/1985 – 5/2009

Human Resource Team Manager 8/2007 – 5/2009

Strategically hired over 800 employees in 15 months by establishing roles and coordinating efforts of the Indiana

Department of Workforce Development (acceptance and prescreening of applications), Honda Manufacturing of

Indiana’s human resource and manufacturing teams (testing, interviewing, hiring, orientation, and training), and

Honda of America’s Administration team (interviewing) to meet an on-time mass-production start-up schedule for

Honda’s newest automobile manufacturing facility in Greensburg, Indiana. Coordinated efforts with

manufacturing management to create and implement the selection process for Honda Manufacturing of Indiana’s

first-line production leaders through the identification of leadership characteristics, assessments, interviewing,

and training.

Daily responsibilities included leading the benefits, payroll, compensation, and training and development areas of

human resources.

Staff Administrator 6/2005 – 7/2007

Organizational Management lead in working with manufacturing management in the home and host locations to

identify, select, and on-board employees for domestic assignments.

Staff Administrator 6/2002 – 5/2005

Organizational Development lead in successfully guiding Honda of America cross-functional team of in revising

and implementing the first-line production leader selection process. Deliver results of self improvement

assessments to managerial employees and co-created Honda of America’s ‘Maximizing Your Potential’ program,

a program designed to help discover themselves through assessments, mentoring, and meetings with company

executives.

Assistant Manager 6/1998 – 5/2002

As the Expatriate Administration Manager I guided and directed managerial members in the selection and on-

boarding of employees for international assignments. North America team lead in the revision and

implementation of the North America international assignment policy, striving to have a uniform policy for all

Honda employees going on an international assignment.

Staff Administrator 9/1996 – 5/1998

HR Planning lead for corporate-wide performance planning and review for indirect and direct employees.

Plan and direct Honda of America’s corporate-wide promotion process for direct and indirect employees by

working with all departments to identify new promotions, growth promotions and replacement promotions on an

annual basis to do a check at promotion time.

Education

Urbana University – Urbana, Ohio

Bachelor’s Degree in Business Administration

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