Customer Service Medical
Resume:
Christa M. Erickson
**** ******** ***. *., ***** Paul, MN 55119
abhxik@r.postjobfree.com
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SUMMARY OF QUALIFICATIONS
> Administrative professional offering a variety of office management
skills and proficiency in Microsoft Office programs, PHS, Clinipac,
Health Quest, Citrix, and Pathology report systems.
> Offering 10+ years Clerical-Customer Service/ Medical/ Lead
experience. Experience in dealing with people face to face/over the
phone and finishing high level workloads within strict deadlines;
> Able to juggle multiple priorities with a high attention to detail and
quality.
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PROFESSIONAL EXPERIENCE
HealthEast Care System
May 2002-Present
Corporate Office, Saint Paul, MN
Scheduler, Administration, Customer Service Representative, Secretary
*Daily use of computers, telephones, fax machines, copy machines,
printers, answering phones in a fast paced, high volume call center,
scheduling appointments, entering patient information on Pathways
HealthCare Scheduling System and continuous use of medical terminology
for input of details of medical procedures, knowledge of different
areas of medical scheduling, use of outlook calendar, ordering and
inventory of office supplies
*Responsible for scheduling all patients for several different
procedures at four HealthEast locations
*Communicate effectively with multiple departments
*Processing orders from Doctors
*Strong administrative skills, customer service, and communication
skills
Woodwinds Hospital-LAB, Woodbury, MN
Lead Phlebotomist/ Medical Secretary/ Customer Service
*Lead-Head of Phlebotomy staff (12 people)
*In charge of the staff schedule
*Training in new staff
*Preparing and setting up monthly meetings and managed continuous
improvement of procedural training for all new employees
*Produced, filed Pathology Reports
*Developed and implemented new laboratory record keeping system
*Ordering and inventory of supplies
*Processing In-House laboratory specimens
*Primary point of contact for patients and physicians
*Daily duties include: phlebotomy services, ordering and processing of
tests, computer work, and specimen send outs, answering phones
(routing calls where needed), answering questions for customers and
staff, filing, faxing, and copying documents
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EDUCATION
College of St. Catherine
Saint Paul, MN
Graduation Jan. 2001
Certification-Diploma in Phlebotomy Program
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ADDITIONAL SKILLS AND CAPABILITIES
*Lead/ Supervisory experience *Experience in Staff training
*Administration Skills *Working within strict
deadlines
*Computer proficiency *Excellent written and
oral communication skills
*Ability to multi-task *Reception
*Desire to product high-quality work *Optimistic
*Reliable *Dependable
*Flexible and change resilient *Demonstrate organizational
and problem solving skills
*Ability to establish and foster
working relationships with clients
and coworkers
Contact this candidate