Customer Service Sales

BENJAMIN L. BURKE

**** ******** ****, *********, ** 21704 - 614-***-**** -

***************@*****.***

SUMMARY OF QUALIFICATIONS

Dynamic leader with skill selling design, quality, service, and value over

product cost. Established revenue generator in varying market conditions.

Experienced contract negotiator in federal and private sectors. Maintained

territories and expanded client base with diversification of services

provided. Excels in relationship building, B2B, and operations analyses.

Technologically savvy. Hunter mentality. Intelligent, articulate, and

driven to succeed.

CORE COMPETENCIES

Negotiation Operations Analysis

Strategic Planning

Personnel Recruitment Clients Needs Assessment

Marketing

Relationship Building In-Service Training

Forecasting

PROFESSIONAL EXPERIENCE

ARC INDUSTRIES, INC. 1/2009

- Present

Columbus, OH

Field Operations Manager

. Operations Management

o Supervised operations of mid sized janitorial company.

o Provide training for employees on a monthly, quarterly, and

annual basis.

o Increased operating revenue by over 740%.

o With state mandated budget cuts applied to contracts continued

profitability. More with less.

o Spearheaded inventory overhaul: greener, more efficient, more

cost effective.

. Sales Management

o Hunter mentality, found new contracts in State, County, and

Private Business sectors.

o Understands how cold calls, chamber visits, and business

affiliations relate to contracts attained.

o Planned monthly, quarterly, yearly sales goals.

o Excels at B2B sales.

. Personnel Recruiter

o Recruited staff

o Interviewed and hired staff

o Trained staff

. Customer Service

o Interface with customers

o Building Owners and Managers Association (BOMA) affiliation

o Applied related services discounts for customers in need of

specialized tasks.

o Trained customers in Leadership in Energy and Environmental

Design (LEED) certification process and State of Ohio

contracting process.

. Contract Management

o Negotiated all state, county, and private sector contracts (22

in all).

o Maintained solvency in all contracts and increased contract

revenue by 23%.

TEAYS VALLEY LOCAL SCHOOLS 8/2005 -

12/2008 Ashville, OH

Intervention Specialist

. Complete lesson plans, administer accommodations/modifications to

lesson plans, develop and track behavior modification plans, write

effective individualized education plans, formulate assessment

summaries, and supervise meetings with parents, students, behavior

specialists, building and district staff.

. Instruct students with behavioral, cognitive, and physical disabilities.

. Instruct students with multiple disabilities in vocational skills,

social skills, and daily living skills.

. Head Freshman baseball coach.

GREENUP COUNTY SCHOOL DISTRICT 8/2004 -

6/2005

Greenup, KY

Intervention Specialist

. Complete lesson plans, administer accommodations/modifications to

lesson plans, develop and track behavior modification plans, write

effective individualized education plans, formulate assessment

summaries, and supervise meetings with parents, students, behavior

specialists, building and district staff.

. Instruct students with emotional and behavioral disabilities in Core

Content, vocational skills, and social skills.

. Administer diagnostic assessments including Woodcock-Johnson, Vineland

Adaptive Behavioral, Stanford-Binet, and informal measures.

. Head Junior Varsity baseball coach.

EDUCATION

MOREHEAD STATE UNIVERSITY 8/2003 -

8/2005

Morehead, KY

Master of Arts: Special Education

THE OHIO STATE UNIVERSITY 9/2001 -

6/2003

Columbus, OH

Bachelor of Arts: History

ACCOMPLISHMENTS

. Appointed to Cambridge Who's Who among Executives and Professionals

2010/2011.

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