Manager Customer Service

TRINA R. SIMPSON - MARTIN

OBJECTIVE

To further my career with an established company where I can use my

organizational skills and experience to manage the operations of a highly

profitable and customer-satisfaction driven business.

SKILLS

MS Office and computer proficient; self-starter; multitasking; quick

learner; problem solving and critical thinking

EXPERIENCE

2005-present Holly Martin PA Ringgold, GA

Admin Assistant-part time

Responsible for maintaining office, answering calls from clients, ensuring

all messages are given and answered in a timely manner, scheduling of

appointments to ensure all deadlines are met.

2006-present Lowes, INC Ft Oglethorpe, GA

Zone Manager

Responsible for maintaining inventory, exceptional customer service and

employee morale. Responsible for physical security of the store and

associates. Other responsibility includes but not limited to: opening and

closing of the store, freight flow, interviewing and hiring and processing

payroll, payroll control, and budget control. Coordinated special events

and projects for management

2004-2006 Lighting Gallery Chattanooga, TN

Lighting Consultant

Prepare new construction for lighting. Increased company's sales by 10%

since my arrival Assisted Sales manager and owner with various clerical

tasks as well as training them on a new computer system Coordinated the set

up of the business website

1998-2004 Babies R Us Chattanooga, TN

Store Manager

Increased store profit by 20% from last year and 45% over budget

Lowered shrink by 30% from last year by implementing new inventory control

program

Rated district-wide as 1st in profitability and 1st in sales YTD. Performed

all HR duties for the store.

1996-1998 Babies R Us Atlanta, GA

Assistant Manager

Managed all human resource functions including recruiting, hiring,

orientations, training, and counseling

Assured compliance of all labor laws including minor laws

Implemented training course for new recruits speeding profitability.

1981-1990 Target Knoxville, TN 1990-1996 Target Atlanta, GA

Merchandise Manager

Facilitated opening of several new stores in the southeast, stocking/ truck

processing, training of employees on loss- prevention procedures. All

aspects of business by working in all departments including cash office,

inventory control, and stocking Scheduling and supervision of associates

EDUCATION

1982-1984 University of Tennessee Knoxville, TN

483 FLAGSTONE DRIVE * ROSSVILLE, GA 30741 * CELL PHONE 423-***-**** *

EMAIL ME @ ************@*******.***

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