Manager Sales

RAYMOND V. HENDERER ______________________________________

*** *. ********* **. *******, IL 60187 630-***-**** abhxh2@r.postjobfree.com

. 20 + years of upper management experience

. Excellent leadership and problem solving skills

. Proven ability to increase sales and profits

. Known for building organizational talent

. Award winning record of accomplishments

. Background in branding and project management

. open to relocation

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PROFESSIONAL EXPERIENCE

Blockbuster Inc. May 2007 -

Present

Regional Director of Operations, Central US

Oversee operations for 200 + video stores with annual sales revenue in

excess of $150 million. Set work group direction for 14 District Managers

and a support team that included HR Manager, Loss Prevention Manager and

Regional Assistant. Devise strategic and operational plans and manage high

level execution and results. Collaborate with a group of 12 peers and

corporate support partners to achieve company and regional sales goals.

Starbucks Coffee Company, Philadelphia, PA

1996-2007

Regional Director (1999-2007)

Oversee operations for 60 to 125 stores and up to 13 District Managers

during periods of high store growth. set work group goals and develop

organizational capability. devise strategic and operational plans and

manage high level execution and results. collaborate with regional and

corporate support services to support store operations. lead succession

planning activities to support regional and company organizational growth.

1. Produced 2-year double-digit same store sales growth during years

2005/2006. Also delivered double-digit comp growth for fiscal year

2007.

2. Achieved $2 million over budgeted sales and $1.4 Million over budgeted

profit for 2006.

3. Reduced store retail shrinkage 3% by developing new inventory control

procedures.

4. Reduced turnover by increasing employee satisfaction and accelerating

development and upward mobility.

5. Training Mentor for 4 newly promoted Regional Directors. 2 from my

immediate workgroup.

6. Developed and implemented highly successful 'Coffee of the Week'

program at district and regional levels, later adopted company wide.

7. Earned Regional Director of the Year Award in 2002, President's Award

for Product Services and Innovation in 2004, and Regional Director

Team Player Award in 2004.

8. Recipient of 2003 Excellence Award and 2002 Leadership, Commitment and

Vision Award.

9. Improved company image by coordinating employee involvement in local

volunteer efforts.

District Manager (1996-1999)

1. First formal District Manager for Philadelphia market, comprising

portions of New Jersey and Pennsylvania. Directed store growth from 7

to 15 stores.

2. Built average store revenue from $600,000 to $800,000 in less than 3

years.

3. Earned "Spirit of Starbucks", "Commitment to Community", and "Planning

and Implementation" Awards.

Caldor Corporation, Norwalk, CT.

1993-1996

Multi-Market Area Supervisor

1. Grew area from 5 to 17 stores and increased sales by 30%.

2. Managed operations of 17 branded restaurants located within bib box

retail stores.

3. additional responsibility with menu and marketing planning/programs.

Host/Marriott Travel Plazas, Gaithersburg, MD

1984-1993

District Manager

1. Oversaw seven multi-concept travel plazas on New Jersey Turnpike,

Garden State Parkway, and Atlantic City Expressway, including branded

food services, gift shops and vending.

2. Played major role in implementation of brand name services at all

locations. Managed franchise relationships with Roy Rogers, Bob's Big

Boy, TCBY, Nathan's, and Sbarro's.

EDUCATION & TRAINING

. Course work in Business Administration, Bergen Community College,

Paramus, NJ.

. Business training workshops INCLUDE: Increasing Human Effectiveness,

Situational Leadership, Servant Leadership, Performance Feedback, CCL

Hour Glass and Time Management.

COMPUTER SKILLS

Word, Excel, PowerPoint, Internet

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