Project Manager Management

BRYAN GRIFFITH

**** ***** **** **** 520-***-****

Salt Lake City, UT 84108 *************@*******.***

RETAIL IT SR. PROJECT MANAGER

Noted for expertise in Enterprise Store Systems (POS and Back Office)

within U.S. national and large retailers and for ability to turn around and

grow Retail Managed Services.

Target Position: Sr. Project Manager ~ Director of Implementation Services

"A problem solver, I offer extensive experience addressing real-world

issues that multi-unit retailers face and delivering technologies-based

solutions."

Driver of Organizational Strategy: Elevate team professionalism and

accelerate maturation of processes to drive sustained growth, quality, and

service levels. Adept at strategic execution of vision and tactical

operations delivery-aligning talent, creating a culture of collaboration

and steering teams to very specific achievements and outcomes. Lead with a

strong sense of organization and purpose.

Expansive knowledge of Retail Technology Systems.

Rich background in aligning business requirements, people, techniques, and

solutions. Deep knowledge and background in leading high-performance teams

in all aspects of IT Managed Services, including technical infrastructure

management, application hosting, managed networks, technical support,

implementation, rollout, training, and vendor management. Comprehend

payment application compliance issues confronting multi-unit franchises.

Turnaround Leadership, Tactical Operations Delivery, Large Enterprise

Retail Store Systems Development

Operations Streamlining E Systems Realignment E Creative Solutions

Development E Project Management E Organizational Change Leadership E IT

Operations Management E Staff Development E Budget & P&L E Vendor

Management E Retail IT Infrastructure Planning E Product Management E High-

platform Presentation Skills

IT PERFORMANCE OVERVIEW

Tomax Corporation, Salt Lake City, UT . 2005 to Present

Widely recognized in U.S. and Canada as a premiere provider of Retail

Technology offerings (customers include more than 50 retailers). 185

employees (headquarters in Salt Lake City, with small satellite office in

Bangalore, India) with annual sales of $28M (www.tomax.com

/www.retail.net).

Sr. Project Manager / Director of Managed Services / Vice President, Client

Services

Serve as member of senior executive leadership team along with CEO, COO,

CTO, CFO, and VP Product Management. Oversee Managed Services (Retail

Project Implementations, Retail Application Hosting, and Technical

Support). Maintain P&L oversight for Managed Services operations and

Software Development operations of core products in Merchandise Management,

Store Operations, and Customer Management. Provide Software Development

leadership for Core Product Development, Development Operations, QA,

Documentation, and Release.

Participate in all new business development activities and ensure Client

Services elevates long-term customer satisfaction by sustaining top-level

customer engagement. Negotiate all Outsourcing Services Agreements.

Asked to step in and turn around failing Application Hosting and Support

entity. Ratchet up professional maturity in several business groups by

focusing on improving and streamlining delivery. Institute process control

to manage change. Control growth and costs to gain margin improvement.

Opened new, large independent retailer market for Tomax by scaling Managed

Services and by completing reorganization of Tomax Hosting.

Delivered comprehensive outsourcing services, including application

hosting, L1 and L2 support, and managed network and managed rollout

services.

Served as a key author of Tomax's largest ever financial agreement-with

Shell Corp. (Jiffy Lube International).

Acted as Program Manager for key accounts, implementing POS, BackOffice,

Inventory Management, Advanced Order, Business Intelligence and Workforce

Management Solutions at retailers including Party City, Swarovski, Benjamin

Moore Paints, Kelly-Moore Paints, Pamida, Duckwall-ALCO, Winn-Dixie and

Travel Traders.

Reversed failing Application Hosting and Technical Support entity:

Grew margins from 8.5% to 32% in first year by reducing total labor spend

by more than 20%.

Successfully continued growth with 3rd-year margins expanding to just under

42%.

Influential in boosting topline revenue from $18M to $28M by participating

in all aspects of sales process.

Drove EBITDA from ($2.2M) loss in 2005 to $4.1M in 2010 while capturing 16

key accounts.

Served important role in acquiring and rolling out of key accounts,

including Party City, Kelly-Moore Paints, Pamida, Jiffy Lube International,

and Hallmark.

Propelled 400% EBITDA growth and gross margins to 42%, by stemming cost

structure growth (only $2M growth in costs for additional $10M in

revenues). Projected to hit 50% gross margin in 2011.

Increased operational efficiency through reorganization of Development

Operations.

Enabled Tomax to service continuously larger retailers by streamlining

organization to drive efficiencies and by elevating service levels.

Recognized in top 10 of all customer satisfaction criteria for mid-market

retailers with distinction as leader in Total Cost of Ownership, ROI,

Quality of Support, and in Quality of Service.

Scaled operational capacity from baseline of ~1,000 stores and ~500 retail

transactions per minute to over 10,000 stores and more than 3,500

transactions posted per minute.

Achieved $4.3M EBITDA in 2009 (compared to $3.7M in 2008, with no topline

growth) while orchestrating a comprehensive corporate realignment to

weather severe economic downturn of 2008.

Savista LLC, Oakbrook Terrace, IL . 2001 to 2005

Restaurant technology products and services company with ~210 employees and

annual revenues of $15M.

Sr. Project Manager and Director - Professional Services

Engaged extensively in technical pre-sales and in development of proofs-of-

concept during series of start-up activities. Participated in 'technology

incubator' for restaurant industry with joint venture of McDonald's and

Accel-KKR.

Assumed role of Product Manager for new business intelligence application.

Drove the application's sales process, ultimately leading to the

acquisition of Domino's Pizza as a pilot customer/partner. Launched and

managed the BI solution until move to Tomax in 2005.

Signed ~500 stores initially at launch of BI solution at Domino's Pizza

World Wide Rally during 2005 in Las Vegas. Oversaw design, development, and

marketing of solution (Domino's PULSEConnect), which became key selling

point for Domino's POS solution (Domino's PULSE).

Sold solution directly to Domino's Pizza resulting in its use by vast

majority of Domino's Franchisees.

Robert W. Baird, Inc., Milwaukee, WI . 1999 to 2001

Nationwide full service regional financial services firm providing

investors (private, institutional, and municipal) with an array of wealth

management and financial tools. Employs 2,400 associates across 80 branch

offices. Annual revenues ~$700M.

Vice President - Baird University

Developed and implemented eLearning program and technology training

curricula. Fostered strategic partnership with New Horizons and Learning

Designs in providing national training management. Advanced Baird's

eCommerce launch in 2000 by providing communications, curricula, and

training.

Expanded training penetration for 60% of the 1,200 underserved associates

during first year after establishing a comprehensive eLearning training

platform.

Launched robust online analytics and eCommerce solution for Baird as its

first venture into online client management/transaction processing.

Platinum Technology (acquired Mastering Computers, Inc.), Scottsdale, AZ .

1996 to 1999

Senior Technical Instructor Consultant

Served as on-site consultant for solution definition, tailoring, and

implementation of Platinum product line. Delivered on-site training

seminars to IT personnel of Fortune 1,000 clientele, including Kemper

Insurance, Harvard Medical School, GM, SAIC, University of Arizona, and

Vulcan Industries. Instrumental contributor to company's expansion from

$20M to $200M annually in revenues.

Industry Training & Activities-Presentation training in Communication

Styles and Coaching through Mastering Computers, Inc. and Toastmasters

International ... International training experience in Mexico City, Mexico;

Bangalore, India; and Sao Paulo, Brazil ... Speaker at Domino's Pizza World

Wide Rally - 2004 ... Speaker at Robert W. Baird's 2000 Continuing

Education Conference ... Child and Adolescent Social Worker - 1993 to 1996

Professional Affiliations-PMI (member since 1999), NRF

Technology Proficiency-Mac, Windows, Linux ... MS Office Applications,

Oracle Database, Application Server, PostGres Plus Advanced Server, Jboss

Application Server, JasperSoft, Dell, NetApp, Cisco

EDUCATION

BS-College of Liberal Arts & Sciences E 1994 E University of Illinois

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