Linda S. Oliphant **** E. Water St.

Tucson, AZ 857**-***-***-

3938

abhxe4@r.postjobfree.com

Objective: To provide daily support to a company utilizing 12+ years of

administrative experience including strong computer skills, excellent

customer service, and ability to handle several projects at once with

flexibility.

Profile of Qualifications

Demonstrated ability to work independently, juggle multiple priorities and

problem-solve in a fast paced environment

Excellent written and verbal communication skills with confidence necessary

to initiate and maintain business relationships

Solid reporting and analysis skills

Experience in Microsoft Office, Windows XP Word, Excel, Outlook, Lotus

Notes, ADS, Solar, Access Databases

Corporate Business Liaison

Excellent Customer Service

Administrative Assistant Bishop & Brown (Broker)

Aug. 2010 - Present

Coordination of mass mailings.

Sales Administrative Coordinator Humana Tucson AZ

Oct. 2008 - July 2010

Responsibilities in direct support of Medicare Sales Manager, Individual

Sales Reps, Delegated Agents and Office Staff:

Support Medicare Manager of Sales and seven sales reps with requests

such as mailings, letter correspondence, special audit requests

involving research of compensations reports and submittal of audit reports.

timesheets, travel arrangements, coordinate Sale Manager's calendar.

Applications: Word, Excel, Lotus Notes, Access, ADS, Solar. Customer

Interface and CCP2 databases, Order Management Systems.

Process all Medicare Advantage HMO and PPO health insurance enrollment

applications and assign commission. Process delegated agent applications

and contracts. Submit transmittal cover sheets and copies of

applications to forward to headquarters offices.

Troubleshoot application errors; respond to sales reports for entering

of policy numbers when approved by underwriters.

Responsibility of 800 telephone number to listen and solve various

customer service issues.

Audit and ensure completion of sales commission approvals and

processing for sales reps on a monthly basis.

Submit expense report reconciliation for MC Corporate Card

expenditures.

Maintain sales materials and collateral supply, including assembling

kits and ordering all insurance plan literature.

Responsible for insurance literature and promotional items stockroom

to ensure all literature is available, labeled, neat and orderly.

Manage the front desk by answering all incoming telephone calls.

Solve incoming customer service calls.

Greet and help all walk-ins. Take insurance card and verify on CCP2

database, client's membership,

track any claim or billing problems and send to MSOP for correction.

Request mail verification.

Trained to support company employee's questions and problem solving

issues on their employee health insurance.

Responsible for back office to ensure all printers, copiers and

telephones are in good repair and function.

Business liaison for technicians for repair of equipment as Humana

Tucson is a remote office with no IT dept.

Handle all outgoing and incoming mail; ensure postage machine has

adequate money. Distribution of all incoming mail. Package and mail

any requests from staff. Responsible for UPS account online.

Administrative Assistant Employment Agency Temp

Jan. 2008 - Aug. 2008

Administrative Assistant PacifiCare, United Healthcare

2003 -Nov. 2007

Accomplishments

Success in merging two administrative positions into one job description as

a result of a merger between PacifiCare and

United Healthcare and performed the duties of new position.

Implementation of RightFax (electronic fax application) to all United

Healthcare's departments to replace six fax machines, saving the company

$7500 annually. $150.00 per technical repair service call, averaging 50+

service calls in 2007.

Initiated and met targeted date kick-off of E-Enroll Model Office in 2007.

Requested and received power supply back up equipment for each commercial

copier/scanner per department to stop

power surges of equipment providing an annual savings of $5000+ in service

calls in 2007.

Ordered and installed new electronic computer equipment for sales manager

and eight sales reps.

Transformation of office and electronics for six Sales Reps to In-Home

Telecommuters.

Implementation of employee files to meet UHC Auditing policy for Individual

Sales Reps, Independent Career Agents, and

Referral Brokers. During the last visit of UHC auditor, I was asked if she

could use my files as an excellent example of how other UHC offices could

implement their new filing system.

> Support of Sales Manager and six sales reps, Coordinate heavy event

calendar and plan local sales activities. Coordinate, attend

promotional community meetings. Liaison for community event locations.

Assist in identifying potential local brokers, providers and

community organizations with whom to establish partnerships to

generate interest and leads. Town Hall coordination, 500 attendees at

local Tucson locations, bi-annually.

> Process all invoices, checks/payments for local tactical marketing

activities.

> Scrub and process all health insurance enrollment applications.

> Work directly with Advertising Dept. rep to coordinate and approve

local advertising.

> Report generation of local sales database including daily sales

numbers, targeted forecast for upcoming quarter,

lead status, and collateral), community meeting data entry, lead

assignment.

> Maintain sales materials and collateral supply, including assembling

kits and ordering collateral from Banta/

One Source for ten health insurance plans.

> Audit and ensure completion of sales commission approvals and

processing for sales reps and direct writers in assigned territory.

> Coordinate and disseminate information and communication on national

sales related initiatives from corporate.

> Work with corporate and compliance to champion CMS guidelines and

collect sales compliance information for distribution.

> Coordinate and support local sales training and development as needed

by national trainer.

> Supervise front desk receptionist and mail clerk activities.

> Attend Executive Committee Meetings, take and transcribe minutes,

coordinate conference rooms and luncheons.

> Submit Concur Expense Report reconciliation for my Visa Corporate P-

Card expenditures on a monthly basis.

> Coordinate travel arrangements for all members of sales department.

Adecco Employment Services Administrative Assistant

2002-2003

Contracted employee at PacifiCare, Stantec Consulting, Proficient

Microsoft Word, Excel, Outlook computer

applications, misc. telephone systems, public relations.

Contact this candidate