Customer Service Manager

BENJAMIN P. CORY

Current Address: Permanent Address:

*** **** **** ****** *** West 12th

Street

Cedar Falls, IA 50613 Cedar Falls, IA

50613

E-mail: ****************@*****.***

Professional Objective: To obtain a position in the company that will help

me showcase my skills as a leader.

Educational Background:

University of Northern Iowa Cedar Falls, IA

Bachelor of Arts

Major: Elementary Education

Minor: Art (K-6)

Graduation Date: December 2002 GPA: 3.33

North Iowa Area Community College Mason City, IA

Associate in Arts

Graduation Date: December 1998 GPA: 2.97

Professional Work Experience:

The Principal Financial Group (1995-1996)

> Pension Media Specialist

> Organized and filmed incoming documents/contracts.

Patrick's Sports Bar and Grille (1996-1997)

> Assistant Manager/ Head Cook

> Trained and managed new wait staff and kitchen help.

> Scheduled 10-15 employees weekly.

Cerro Gordo County Engineers Office (Summer 1997-1998)

> Land Surveyors Assistant

> Designed and inspected construction of roads and bridges.

> Investigated and solved drainage problems in rural areas.

Fastenal Company (1999-2002)

> Managed incoming stock and orders.

> Deliver hardware to construction companies.

> Provided effective customer service to walk-in business customers.

Toad's Bar and Grill (2003-Present)

> Bartender / Manager

> Train new employees

> Manage up to 10 employees at a time.

> Responsible for effective operation of business.

Teaching Experience:

> Boy Scouts of America (Summer 1992-3)

Camp Ingawanis. Boy Scout summer camp.

Taught merit badge classes. Organized and performed campfire

ceremonies and

Indian Ceremonies.

Supervisor: Robert Hagarty

> Boy Scouts of America (Summer 1993)

Winnebago Scout Reservation. Cub Scout resident camp.

Taught 10-15 young children various outdoor/survival/life

skills. Organized and performed campfire ceremonies and Indian

ceremonies.

Supervisor: Jim Westfall

> Pottery Assistant (Fall 1994)

Mason City High School. Pottery room.

Taught beginners how to form a pot on the potter's wheel for

credit during high school.

Cooperating Teacher: Jan Ewing

> Level One Field Experience (Fall 1997)

Harding Elementary School. First grade classroom.

Assisted in large and small group instruction. Collected and

graded daily homework assignments.

Cooperating Teacher: Becky Peterson

> Level Two Field Experience (Fall 1999)

Malcolm Price Laboratory School. Fourth grade classroom.

Assisted special needs students in large and small group

settings. Constructed a bulletin board. Developed and taught a

language arts lesson plan.

Cooperating Teacher: Craig Saddler

> Student Teaching (Fall 2002)

Edison Elementary School. Third Grade Classroom.

Taught class of 20 students on a daily basis.

Facilitated student teacher conferences. Assisted special needs

of an all inclusive classroom.

Cooperating Teacher: Kathy Groves

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