Tracey M Dixon

Ph 857-***-****

OBJECTIVE: To obtain a challenging position with growth-potential utilizing my administrative,

sales and customer service skills.

EMPLOYMENT

*/****-*/**** ***vel Support Coordinator

Coordinate international tours for a target market 50+ through a

Lyrical/Aspect phone systems

Provided excellent customer service for non-renewals passengers

Obtained KRAs goals to balance CPHs and post-call survey

Provided air arrangements from various homecity gateways

Applied FTC, VA Certs and GBD for promotional discounts for passengers

Practiced the goal of Quality through the company’s values (open and

courageous communication, teamwork, risk-taking and thriving in change)

6/2008 –4/2009 Recruiter, Marathon Staffing

Recruited various levels of employment with industries including Proctor & Gamble,

Manufacturing, Administrative, Financial and Call Center Environments.

Worked directly with Sales acting as Account Manager for active accounts

Assisted with administrative tasks where initiative and follow up were mandatory

skills.

1/2007-4/2008 401K Service Representative, Mercer HRS

Handle high volume inbounds calls for participants at major companies.

Process loans, deferrals, in-service withdrawals, hardships, and enrollments.

Process service requests for participants through problem solving inquires.

Customers Service Support for 401K retirement and pensions for employees.

6/2001-12/2006 Advertising Consultant/Account Executive, City Shopper Magazine Inc.

Prospecting and closing new business using a consultative sales method, offering

local business print and online recruitment.

Develop and maintain long-term customer relationships through customer service.

Coordinate events such as CollegeFest at Hynes Convention Center and

Octoberfest held at Harvard Square.

Developed advertising recommendations based on customer needs.

EDUCATION1983 -1987 B.A. Communications/English, Boston College

2006 Real Estate Certificate-Mass Academy of RE

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