Customer Service Manager
Resume:
Tamara Whyte-Smith
Duncanville, TX 75137
469-***-**** (h)
972-***-**** (w)
Email: **********@*****.***
Objective: To find employment where my skills will be of use to others.
Experience:
11/2005 - Present SuperMedia LLC Dallas, TX
Billing Analyst/Customer Service Rep
Review all Solution Direct products within 2 days after Start Up to
identify products requiring a Variable bill term change. Provide monthly
reporting to upper management on total number of Solution Products reviewed
and total number of Product Billings that required maintenance. Perform
necessary analysis and maintenance to resolve billing issues, as directed
by the supervisor. Handle all Super Voucher faxes received within the
department daily and forward the Voucher to the appropriate email box for
further processing. Perform daily balancing routines to ensure accurate
billing for our clients. Identify out-of-balance situations and report the
problem to Support for resolution on an "as needed" basis. Perform
Pre/Post review daily to ensure accurate billing. Report any discrepancies
to the supervisor. Research all missing billing information. Access
multiple Telephone Company computer systems that need to be accessed and
investigated. Compares data entered with source documents to detect errors.
Reviews error reports and makes the necessary corrections to the VAST
database. Verifies sales department contact information by telephone,
United States Postal Service and/or the Internet and make the necessary
revision to the VAST database to mail out the customer's bill.
6/2003 - 11/2005 Verizon Information Systems Dallas, TX
Listing Management/Book Close Analyst
Research printed documents for all missing directory listing information
for each customer. Access multiple Telephone Company computer systems as
needed to investigate missing information. Compare data previously entered
into the computer with source documents to detect errors. Reviews error
reports and makes the necessary corrections to the VAST database. Verifies
sales department customer contact information by telephone, United States
Postal Service and/or the Internet and make the necessary revision to the
VAST database to ensure customer's advertising and listing is correct
before directories are published.
05/1986 - 03/2003 Intermediary Insurance Services, Inc.
San Francisco, CA
Medical Stop Loss Underwriting Assistant
Set up all new and renewal business into the computer system within a
designated timeframe. Meet and exceed all goals and objectives set by the
Underwriters and Underwriting Manager. Assist and support the underwriting
team by entering actual enrollment, to ensure premiums are calculated
accurately for proposal request. Manipulate detailed and/or summary
enrollment data received from prospective policyholders. Review
submissions for potential conditions that may result in the submission
being declined for coverage. Enter schedule of benefits to calculate rates
and factors. Contact vendors, TPA's, Brokers, and other departments to
ensure that I have all information needed to complete request on a timely
basis. Knowledge of insurance contracts. Type proposal and renewal
letters, also withdrawal and declination letters based on approval on case
status. Enter CPT codes and medical charges into the computer system.
Assist the IT Department with minor end user support. Prepare spreadsheets
in Microsoft Word and Excel. Performs additional functions as needed.
12/1997-08/1998 World Saving Of America San Leandro,
CA
Encoder/Proof Operator
Input alpha and numeric data into the proof machine to encode checks and
other bank documents collected in customer's deposits according to
prescribed format, procedures and performance standards. Make sure each
batch balanced to deposit tape. Ability to perform repetitive functions at
a high rate of speed and accuracy for long periods of time. Ability to key
10,000 keystrokes with low error rate.
12/1981-05/1986 Western Planned Services San
Francisco, CA
Medical Coder/Biller Supervisor
Enter medical and dental codes into the claims system to generate a report
for client's payment of medical and dental reimbursement checks.
Distribute Daily work to each employee to be entered into the computer.
Process reimbursement checks for clients. Make sure work was entered on a
timely and accurate basis. Implemented training courses for new employees.
Assist manager with administrative support.
Education
09/74-06/77 Oakland Technical High School Oakland, CA
General Education
09/77-01/79 Merritt Jr. College Oakland, CA
Business Administration
09/89-01/90 Golden Gate University San Francisco, CA
Computer Information Systems
06/02-09/02 Chabot College Hayward, CA
Computer Information Systems
07/06-12/08 Colorado Tech University
Business Administration Mgmt Online
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