Customer Service Project Manager
Resume:
JUAN CARLOS CABALLERO COLLAZO
Valle San Luis, *42 Via del Rocio St., Caguas, PR 00725
787-***-**** ? ***************@*******.***
Recruiting and Selection Committee:
After 15 years with Software Systems Consultants, Inc., I have decided to
seek new opportunities elsewhere. My focus is on transitioning my
experience in AS/400 and IBM iSeries and expertise in warehouse,
distribution, inventory, finance, accounting, RF and bar code technology
into a Training Center Manger role.
By drawing on this wealth of experience I can continue to plan, strategize,
negotiate and execute IT applications which prove favorable and beneficial
to both company and clients. In my current role, I have been a driving
force in the company's growth and staying power based on my ability to
analyze, create and think on my feet.
I thrive in a challenging, fast-paced organization where the goal is to
create, deliver and retain the customer relationships. My communication,
negotiation, problem-solving and project management skills are solid.
Further, I am an outstanding team leader, able to build consensus across
diverse organizations and settings.
As my search is one based on confidentiality, I would welcome a discreet
personal or phone interview. I am confident that the strength of my
experience, track record of performance, and knowledge of IT systems and
applications will add measurable value to your organization. I am
flexible, adaptable and open for extensive travel or relocation.
To facilitate our discussion, I have enclosed my r sum for your review and
will follow up with you next week. Thank you in advance for your time and
consideration.
Cordially,
[pic]
Juan Carlos Caballero Collazo
Juan Carlos Caballero
V a del Roc o, 142 Valle San Luis, Caguas P.R. 787-***-**** or (787)
960-3428 Email: caballero_juanc@hotmail
SUMMARY OF PROFESSIONAL QUALIFICATIONS
. Thorough knowledge of distribution and financial software.
. Extensive experience in implementing new systems for inventory and
warehousing management.
. Ample knowledge of Radio Frequency and Bar-coding System TL Ashford.
. Expertise in AS/400 and PC for over 10 years. (SEU, DFU, SDA, DDS,
QUERY, RPG, EXCEL, WORD, MICROSOFT PROJECT, POWER POINT, CLIENT
ACCESS)
. Ability to effectively interact with Board of Directors, Senior
Management and Staff Personnel.
. Experience in working with companies in a variety of industries and
sectors.
. Customer Service oriented.
. Experience in coordinating physical inventory steps for different
kinds of companies.
. Experience in implementing SOP for warehouse management.
. Skilled in preparing all hardware requirements for a Distribution
Company.
. Experience in Project Planning and classes for users.
. Experience in implementing Sales Order Systems for Sales
Representatives.
Experience
Project Manager Consultant, December 1992 - Present
Software Systems Consultants, Inc., Corporate Office Park, Guaynabo P. R.
. Contributed to the analysis of business diversification opportunities,
threats and to the selection of several key accounts in the
distribution and logistics services arena as targets of
diversification effort.
. Spearheaded the analysis, design and implementation of the necessary
processes and technologies to create various new service offerings
with the potential of a 300% increase in revenues within 3 to 5 years.
. Exploited existing and new technological assets to expand the scope
and capacity of the core pharmaceutical and wholesale distribution
business operations in Puerto Rico and United States.
. Prepared the company to achieve 100% of its short term growth targets.
. Implemented distribution and financial software packages for different
kinds of companies.
Consulting Experiences
Colomer & Suarez Co., 2004-2006 (Food Products)
. Helped in the implementation of the following modules: Purchasing,
Warehouse Management and Radio Frequency.
. Incorporated the new modules to the current application.
. Defined data requirements for the new modules to be implemented.
. Analyzed in-house programs modifications to be approved.
. Provided user training to staff.
. Made connection between PC'S and AS400 using client access.
. Implemented Radio Frequency Technology for receiving process.
Cesar Castillo Co., 2000-2003 (Consumer Product and Pharmaceutical
Distributor)
. Implemented new distribution and financial software package.
. Coordinated the installation and configuration of the followings
modules: Order Entry, Inventory Accounting, Warehouse Management,
Purchasing, Radio Frequency, Account Receivables and Account Payables.
. Offered training courses to 40 users.
. Conducted requirement analysis, design and implementation of
facilities and material handling technology for new 270,000 square
feet distribution center.
. Coordinated all software changes for the AS/400 package.
. Was in charge of five programmers for systems solution and file
conversions.
. Helped technical team assess existing software and hardware platforms,
analyzed technical gaps, and evaluated software packages, their
suggested configurations and their corresponding business cases given
the functionality requirements.
. Evaluated the receiving process for improvements using barcode
technology. Reviewed in-house reports and created the relation with
the new software report.
Bristol Myers Squibb Co., 1997-1999 (Pharmaceutical Product Manufacturer)
. Performed analysis of current system for adaptability new barcode
technology.
. Designed of data flows to improve the connection between the BPICS
package and Daly Commerce.
. Created bar-coding labels for receiving department.
. Trained users to utilize handheld device for collect data using RF
Technology.
. Introduced electronic inventory control and automatic ordering
software modules that allowed the company to increase their
fulfillment rate from less than 40% to over 80%.
. Helped apply revolutionary technologies in product and lot tracking,
advanced location bar-coding, and supply chain management software.
. Introduced innovations in material handling equipment and procedures,
transforming all internal warehouse operations.
Bayer Company, 1995-1996 (Pharmaceutical Product Manufacturer)
. Implemented the migration between JD Edwards and Daly commerce
software.
. Coordinated system modifications with IT staff.
. Directed system analysis for file conversion
. Created logistic for Warehouse Management and Purchasing.
. Reviewed financial process to be redesigned based on new package.
. Prepared conference room pilot
. Scheduled parallel process for system validations.
Universal Steel Trading Co., 1992 -1994 (Steel and Valve Product)
. Helped in the recompilation of hardware and software requirements to
select the best choice based on company needs.
. In charge of scheduling user trainings for the followings modules:
Order Entry, Inventory Accounting, Account Receivables and Purchasing.
. Conducted hardware and software analysis for possible changes.
. Developed the logic for the new physical count method.
. Installed new terminals and printers for the Customer Service
Department
M.I.S. Manager, June 1987 - December 1992
Olympic Mills (Apparel Manufacturing), Grana Complex, Guaynabo P.R.
. Supervised all Physical Inventory Process
. Trained new personnel. In charge of five persons.
. Coordinated all physical inventory activities.
. Modified and created existing or new programs.
. Worked on the migration of S/36 environment to AS/400.
. Developed team work skills with management staff.
Education
E.D.P University of Puerto Rico, August 1988
* Bachelor Degree in Computer Programming
* Minor Degree in Business Administration
* Graduated Magna Cum Laude
Universidad del Turabo, May 1985
* Minor Degree in Computer Sciences
Language Fluent in Spanish & English
Honor & Activities
*President of Residents Associations of Valle San Luis
*Member of AS/400 User Group Associate
*Amateur Baseball Club-Double A
*Member of Aplus User Group
*Webelos Assistant Manada 167 Caguas Notre Dame
*Member of Trope 1167 Caguas Notre Dame
References Upon request
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