Customer Service Sales
Resume:
Terence R. Powers (Terry)
Hudson, WI 54016
Summary of
Qualifications: Past nine years experience as self employed handyman.
Plumbing, electrical, staining, painting, deck repair and
construction, carpentry skills, tile, fencing-privacy and
chain link, and more.
Main maintenance person for over 40 apartment units and several
duplex units in Hudson Wisconsin for several years. Numerous
individual client's homes and rentals also handled. Own
tools, truck, and $1 million in liability insurance. Only
quality work done along with excellent communication
skills.
Hawkins Chemical: Independent Contractor - Maintenance Mechanic
Duties included, but not limited to, installing pipe, insulating
pipe, replacing or repairing industrial pumps, wiring,
painting, forklift work, and general maintenance. Confined
space trained.
Imation: Customer Service Manager - Printing Products Division
Ran operations with 14 people reporting to me. Monitored all metrics
regarding order entry, customer expectations, and on-time
delivery. Responsible for interviewing and hiring new
staff. Career development of staff.
3M: Materials Control Analyst - Automotive Engineered Systems
Coordinate and plan material flow from raw material to finished goods
for 3M's fastening products. This included plant
scheduling, purchasing materials, materials management, and
customer service to end automotive users.
Marketing Coordinator - Automotive Engineered Systems
Wrote and implemented market and strategic plans for a new product
venture. Secretary of the Business Development Unit.
Communicated directly with automotive OEM's, Tier 1
suppliers, and 3M sales, product development, and tech
service personnel. Conducted product surveys and field
trials to assist with sales forecasting.
Sales and Marketing Information Systems Trainer - Corporate
Established a new computer information system for field sales use.
Wrote training manuals, developed the programs, and trained
over 350 sales reps and managers. Implemented the system
to 5 divisions.
Sales Administration/Market Research - Tel Comm Products
Developed pricing/sales polices and established a program to reduce
and track adjustment errors. Oversaw and trained branch
CSR's and customers on new customized products.
Field Sales Rep - Electro Products
Managed a sales territory for electrical products that covered half
the state of Wisconsin and the U.P. of Michigan. Called on
industrial accounts and electrical contractors. Handled
high and low voltage products made by 3M.
Customer Service Rep - Electrical Products / Tel Comm / Abrasives /
Building Services and Cleaning Products Divisions
Provided accurate and timely responses to customer inquiries.
Provided support to the sales teams, ensuring all sales and
service objectives were met.
Misc: Member of the 3M medical emergency response team.
Confined space trained.
3M United Way Loaned Executive for the 1995 campaign.
> Included managing 40 accounts in the metro area.
> Called on CEO's
> Set-up campaign programs and requested corporate
gifts
> Trained campaign coordinators and made over 125
individual presentations to groups ranging in size
from 5-60
> Surpassed my goal of $408,000 collected
Education: University of Illinois - BS Degree
Business Administration Marketing Major
Math Minor
United Way - Extensive 2 week training on presentation
skills,
time management, and customer relations.
3M Education: Sales training, Mosvic Public Speaking,
Marketing
Planning Workshop, Oral Presentation to Management, Market
Forecasting, Product Evaluation, Product and Inventory
Management, Figures Certification, GMS Certification, and
Instructor Effectiveness training by Link Associates.
References: Available upon request.
Contact this candidate