Customer Service Management
Resume:
Wayne L. Allen, Sr.
Phoenix, Az 85023
Date: January 10, 2011
To: Hiring Management- Arnold-Hanafin Corporation
Subject: Employment Search/Opportunity
Reference attached Skills Resume
Reference: Shipping Clerk
I am seeking Contract/full time employment assignments and opportunities.
This position appears to ideally encompass the skills set that I have to
offer for this opportunity. I would appreciate your review of my resume
and a follow up interview to discuss this employment opportunity.
I offer a wide diversified skills set, both as "hands-on" and /or
supervisory," of professional work experience in the following areas, which
includes extensive utilization of computerized programs in facilitating the
management and control requirements of various work assignments.
Materials and Inventory Control Production Control Logistics
Customer Service
Traffic/Shipping Logistics Procurement
Stockroom and Warehousing.
My work ethics and experience provides a strong trouble shooting and
problem solving background with positive results. I am quite adept in
working very well with my peers in a team play environment, and
additionally adept with working with all levels of personnel, including
outside vendor liaisons and customer interfacing contacts.
I readily learn new computerized software tools, as may be related to the
required tasks of an assignment. This includes the use Microsoft Office
Word and Excel systems, as well as utilization of the Internet.
I am very confident I can provide your company the wide variety of
excellent tools and experience you are seeking. Salary is negotiable at
$10/hour. I am available for immediate hire opportunities. I would
appreciate an interview for this position.
Thank you,
Wayne L. Allen, Sr.
Wayne L. Allen, Sr.
2401 W. Greenbriar Drive
Phoenix, AZ 85023
abhx6r@r.postjobfree.com
PROFESSIONAL EXPERIENCE SUMMARY
Currrent Status: Unemployed and Available
Apr 2009 - Current
Employer: Manpower, Inc Phoenix, Az
Nov 2007 - Apr 2009
MANPOWER CONTRACT EMPLOYEE - HONEYWELL HPS TRAFFIC/SHIPPING OFFICE
Scope: 40 Hour Work Week Assignment-Long Term Assignment ( 17 months
assignment )
Position: Logistics Shipping/Traffic Planner (Manpower/Honeywell
Contracted Employee)
Duties: In an office administration environment, as
Shipping/Logistics Planner, processed mechanical and electronic parts
orders and configured system orders for shipment to Honeywell
locations and other external customers, including International
customers. Order processing included both domestic and International
shipment orders. Utilized Oracle, MS applications and external
logistics web sites to plan, route and track shipments. Interfaced
with the Honeywell Export Compliance department to ensure all
international shipments complied with US/International export
regulations.
Generated all shipping documents, including packing lists,
international( customs required) commercial invoices, certificates of
origin, and other related documents. Generated the final traffic
manifests for carriers. Scheduled and coordinated both LTL and air
freight shipments, domestic and international. Duties also required
extensive utilization of UPS, Fed Ex and DHL systems as additional
support for processing small packaged orders, both domestic and
international parts and systems orders.
Provided daily customer service support to resolve any shipping delay
issues in a timely manner to maintain quality of service to the
Honeywell standards of excellence.
Unemployed: ( Between contract assignments ) Jan 2007
- Nov 2007
Employer: Manpower, Inc Phoenix, Az
Jan 2006 - Jan 2007
MANPOWER CONTRACT EMPLOYEE - HONEYWELL HPS TRAFFIC/SHIPPING OFFICE
Scope: 40 Hour Work Week Assignment-Long Term Assignment (12 month
assignment )
Position: Logistics Shipping/Traffic Planner
(Manpower/Honeywell Contracted Employee)
Duties: Listed as above.
Unemployed: ( Between contract assignments)
Aug 2005 - Jan 2006
Employer: Manpower, Inc Phoenix, Az
Aug 2004 - Aug 2005
MANPOWER CONTRACT EMPLOYEE - HONEYWELL HPS TRAFFIC/SHIPPING OFFICE
Scope: 40 Hour Work Week Assignment-Long Term Assignment (12 month
assignment )
Position: Logistics Shipping/Traffic Planner
(Manpower/Honeywell Contracted Employee)
Duties: Listed as above.
Summary: Provided 41 months of Professional contracted services
as Logistics Shipping/Traffic Planner for Honeywell through
Manpower Professional Inc, Phoenix, Az.
Wayne L. Allen, Sr.
2401 W. Greenbriar Drive
Phoenix, AZ 85023
abhx6r@r.postjobfree.com
PROFESSIONAL EXPERIENCE SUMMARY
NOTE: Significant Achievements achieved during the contracted
services provided as Logistics Shipping/Traffic Planner for this
Honeywell facility.
ISO 9000 Documentation and Implementation (March 2005 through May
2005)
Reviewed, revised, updated and formally documented ALL of the Traffic
and Shipping Department Policy and Procedures for providing
Conformance Standards for these departments to achieve 2005 ISO 9000
Certification. These Management formally approved and established ISO
9000 Policy and Procedures for the Traffic and Shipping areas provided
the successful implementation ISO 9000 criteria for these departments
within Honeywell ACS-UHF Phoenix to achieve the required ISO 9000
certification to meet the critical May 2005 Honeywell Management
milestones for ISO 9000 . This was a MAJOR requirement and successful
achievement for this Honeywell facility.
Additionally, the revised and documented procedures provided a much
needed tool for the training of new employees in the Traffic and
Shipping departments, with emphasis on Quality and Productivity
improvement goals of the department.
Traffic/Shipping Customs and Export SED filing criteria (October 2008
through Jan 2009 )
US Department of Export Regulations required the implementation of US
Export filings of Customs that were greater than $2500 being processed
through the FEDX, UPS, and DHL shipping systems, be processed as
formalized computerized SED filings through these systems. This was a
mandated policy that required be TOTALLY implemented by end of January
2009.)
I was assigned this lead task by Traffic/Shipping management in mid-
October 2008 to coordinate and have implemented by the January 2009
deadline. With coordinated teamwork with Honeywell's Export
Compliance department and the representatives of FEDX, UPS, and DHL,
the Honeywell Traffic/Shipping department successfully achieved the
goal by end of December 2008. This help Honeywell reduce the
paperwork process in a significant manner and contributed to
increasing productivity goals of the Traffic Planners in the
department.
oneHH
Unemployed: Semi-Retirement
2003-2004
Customer Service Supervisor: First In, Inc. Phoenix, Az
2001-2003
Duties: Supervised the centralized customer service, inventory and
materials control, planning, scheduling, documentation control, and
final installation of emergency equipment for various types of state
and local government vehicles. Duties included new installation
contracts, repair and warranty requirements. Tasks included the
supervision and direction of daily activities of three technical shop
employees. Developed work orders for all contracted installations and
provided final closure of work orders with customers. Utilized SBT
integrated system for inventory management.
Wayne L. Allen, Sr.
2401 W. Greenbriar Drive
Phoenix, AZ 85023
abhx6r@r.postjobfree.com
PROFESSIONAL EXPERIENCE SUMMARY
Unemployed: Semi-Retirement
2003-2004
Inventory Control Manager: Levy/Latham Global, LLC
Scottsdale, AZ 1998-2000
Duties: Created and maintained bill of materials internal part
numbering system for the company inventory items. Directly
responsible for all daily physical materials inventory movement and
transaction processing disciplines. Integrated all audits, cycle
counting and inventory reconciliation processes; utilizing an
integrated JD Edwards MRP Inventory Planning and Control System.
Coordinated and provided Senior Lead support and direction for the
annual Corporate Physical and Financial inventory audits.
Senior Materials Administrator: Vivid Semiconductor, Inc.
Chandler, AZ 1995-1998
Duties: Supervised all raw and finished goods inventories.
Supervised all warehousing, staging and scheduling of all product
shipments (domestic and international) for the company. Created and
maintained a bill of material internal part numbering system for the
department. Directly responsible for all daily physical materials
movement and transaction processing disciplines. Integrated all
audits, cycle counting, and inventory reconciliation processes;
utilizing an integrated Micro Max MRP Planning and Controls System.
Coordinated and provided Senior Lead support and direction for the
annual Corporate Physical and Financial inventory audits.
Broad Summary of Additional related 20 years of Professional
Experience
Materials and Supply Chain Management:
Scope: Experienced in providing both managerial and "hands on"
actions in the Procurement, Production planning, scheduling,
warehousing, shipping, receiving and inventory control management of
electronic, mechanical and various materials utilized in the
manufacturing and distribution of electronic products.
Experience includes the ability to quickly learn and utilize various
computerized systems required to support all areas of the job tasks.
EDUCATION
Grand Canyon University - Bachelor Sciences Business Administration
PROFESSIONAL TRAINING
Materials Requirements Planning MRP II Production and Inventory
Control Workshops
Warehouse and Logistics Management JIT Manufacturing
and Inventory Management
Wayne L. Allen, Sr.
2401 W. Greenbriar Drive
Phoenix, AZ 85023
abhx6r@r.postjobfree.com
Professional Work Employment References:
Honeywell Air Transport Systems First In Inc. First In Inc.
21333 N. 19th Avenue 21432 N. Central Ave. 21432 N.
Central Ave.
Phoenix, AZ 85027 Phoenix, AZ 85024 Phoenix, AZ
85024
Jeff Clemmer Mat'ls Mgr. VP Sales and Co/Owner
Pres/CFO/Co-Owner
623-***-**** 623-***-**** 623-***-****
Curtis Clifford
Jeff Butler
Honeywell Air Transport Systems Manpower
Professional Svcs.
21333 N. 19th Avenue
645 E. Missouri Avenue
Phoenix, AZ 85027
Phoenix, AZ 85012-1340
Blake Maloney - Sr. Export Compliance Officer
Contract Management Office
Honeywell Aerospace-Engines Honeywell Air Transport Systems
1919 E. Sky Harbor Circle N. 21333 N. 19th Avenue
Phoenix, AZ 85034 Phoenix, AZ 85027
Eric Dial- Inventory Specialist Joe Rafter - Global Management
Personal References:
Richard and Carmen Basso Wilbur Doepke
2335 W. Greenbriar Drive 2218 W. Greenbriar Drive
Phoenix, AZ 85023 Phoenix, AZ 85023
Rick and Jean Inmon Robert and Julie Miller
11932 N. 79th Avenue 3806. W. State Street
Peoria, Az 85345 Phoenix, AZ
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