Customer Service Manager
Resume:
To Whom It May Concern:
Please accept this letter as a formal application for employment with your
company. I obtained my CCNA certification in June 2010. I am a graduate
of Arkansas State University-Mountain Home with an Associate of Applied
Science in Information Systems with an emphasis on networking. While at ASU-
MH, I have become very interested in becoming a networking specialist in a
company setting.
I have received a wonderful education that I believe makes me a great fit
for your company. I will contribute to the services your company provides
to the community, while focusing on providing remarkable customer service.
While on campus at ASU-MH I have gained experience with multiple routing
protocols such as EIGRP, OSPF, Frame Relay, RIP, and RIP v2. I also became
proficient in network design, used different classes of ip addressing
schemes, worked with different network topologies, and used network
administration tools. I also gained experience with Windows Server 2003
and Linux operating systems. During my spring internship, I served as Papa
John's network administrator. Where I learned how to maintain a network
and troubleshoot when necessary. It was a very rewarding experience, and
it gave me confidence in my abilities.
I am very excited about the opportunity of obtaining employment with your
company. I believe I have the knowledge and experience to contribute to
your company. I consider myself to be hardworking, trustworthy, and honest.
My family is very important to me, and I will work hard to provide for
them. I have learned valuable customer service skills at my previous places
of employment. I believe I would be a great asset to your company, and you
can count on me to get the job done. Thank you for your time, and for
accepting my resume.
Sincerely,
Jason Guthrie, CCNA
139 Parkview Dr.
Lakeview, AR 72642
Jason Guthrie 139 Parkview Dr.
Lakeview, AR, 72642
**********@**********.***
Certification Cisco Certified Networking Associate (CCNA) certification
June of 2010. Cisco ID#CSC011784192
Certificate of Proficiency in Cisco Networking from
Arkansas State University-Mountain Home
Certificate of Proficiency in A+ Computer Technician from
Arkansas State University-Mountain Home
Associate of Applied Science in Information Technology
with an emphasis on Networking
Technical Skills
Over one year of supervised experience designing,
installing, and configuring Local Area Networks, and
designing as well as simulating Wide Area Networks in a
lab environment.
Experience with different Wide Area Networking media and
line encapsulations: Frame Relay, ISDN BRI, CSU/DSU,
Synchronous Serial, HDLC and PPP.
Experienced using administrative tools in Windows Server
2003. Creating Primary and Backup Domain Controllers,
create Domain Forests, manage users and groups, and
assigning rights/permissions.
Ability to design hierarchical network structures and
assign sub networks over various physical media.
Over one year experience programming routers and
switches, and performing troubleshooting tasks for
connectivity, speed, and packet loss issues.
Advanced Router/Switch knowledge, such as managing and
configuring boot image files, creating and configuring
VLANS, and writing Access Control Lists for security
purposes.
Knowledge and experience using TCP/IP, and Routing
Protocols: RIP, RIP v 2, IGRP, EIGRP, and OSPF.
One year of experience building, troubleshooting, and
upgrading computers in general.
Extensive experience with Microsoft products and
Operating Systems such as Microsoft Office Suite and
Windows XP
Education 01/09 to 12/10 ASU-Mountain Home
Mountain Home, AR
Associates of Applied Science, Information Technology
Systems with an emphasis in networking.
Classes included Cisco Networking Academy, A+ Computer
Repair, Networking Concepts, Internet Security, Operating
Systems, and Windows 2003 Server.
Employment
History Papa Johns Pizza, Mountain Home, AR, Manager, 09/08 to
present
Domino's Pizza, Springfield, MO, Manager, 08/07 to 09/08
NightOwl Transport, Miller, MO, Owner, 01/07 to present
References
Benjamin Mahan
Head Football Coach
Mountain Home High School
500 Bomber Blvd.
Mountain Home, AR
******@*******.***.**.**
Shawn Dennis
Computer Information Systems Instructor
Arkansas State University Mountain Home
1600 S. College Street
Mountain Home, AR 72653
*******@*****.***
Dan Elwell
Owner/Franchisee
Domino's Pizza
1010 S. Madison
Webb City, MO
*******@*****.***
Keith Chafin
Manger
Roma United, LLC
50 Paulwood Ln
Mountain Home, AR
************@******.***
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