Training Software
Resume:
Amanda J. Fletcher
Rosenberg, Texas 77469
************@***.***
Summary of Qualifications
Excellent interpersonal communication skills, both verbal and written
Powerful, approachable, and flexible online and classroom presentation presence, with six
years experience training internal and external customers at all levels
Six years experience creating, maintaining, and updating training curriculum, three years
experience in technical curriculum
Able to prioritize multiple projects, meet deadlines, and work independently or as part of a
team in deadline driven environment
Naturally inquisitive and analytical; continuously identifies inefficiencies and
inconsistencies
Creative yet pragmatic problem solving skills
Able to quickly learn and utilize new software
Experience coordinating departments and personnel for collaborative projects
Strong writing, editing, and proofreading skills
Proficient with Microsoft Word, Word Perfect, Power Point, Excel, Access, Internet,
WebEx
Relevant Experience
Internal Training Representative, August 2007 Current
Reynolds and Reynolds, Houston, Texas
• Facilitate all training for diverse internal customers in areas of proprietary software,
company processes, company culture, and soft skills
• Develop and maintain a catalog of 26 classroom, self paced, and web based courses
including new hire orientation and professional and personal development courses
• Evaluate training effectiveness and apply necessary revisions to all training programs
• Identify areas within organization that can benefit from training
• Create training to meet internal company needs
• Maintain and administer software certification program
• Help develop new trainers for other locations
Software Education Representative, August 2004 August 2007
Reynolds and Reynolds, Houston, Texas
Taught internal and external customers to use company designed proprietary software
•
Managed classroom and Internet training settings
•
Collaborated with internal customers to determine needs that could be met by software
•
and software training
Collaborated with SME’s to create and maintain course materials and computer based
•
courses
Created course materials for new release classes
•
Updated course materials and computer based courses for annual software version
•
releases
Implemented complete redesign of two courses to increase effectiveness in an Internet
•
environment
Created and maintained department and instructor training schedules
•
Editor in Chief, June 2003 May 2004
The Collegian, Houston Baptist University’s Student Newspaper
Editor in Chief, September 2002 May 2004
Crossroads, Houston Baptist University’s Student Literary Magazine
SAT Verbal Tutor, November 2001 May 2003
Kaplan Score!Prep Private Tutoring, Houston, Texas
• Trained high school students one on one in testing strategies and skills consistently
increasing student test scores by a minimum of 200 points
• Evaluated students’ strengths and weaknesses using diagnostic exams
• Tailored lessons to student needs
• Encouraged student self confidence
• Prepared weekly lesson reports for each lesson
• Discussed student progress with parents/office
Education
Bachelor of Arts in English and writing
Houston Baptist University, Houston, Texas
May 2004, GPA 3.73 Magna Cum Laude
Awards and Honors
UCS Innovation Award
UCS Meritorious Performance
UCS Program Modification Request of the Month
HBU President’s Award
Outstanding English Major 2003 2004
Alpha Chi Honor Society
Sigma Tau Delta International English Honor Society
National Dean’s List
University Dean’s List every quarter beginning winter 2001
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