Customer Service Data

ALLEGRA A ANTOINE

***** ************ ***** # ***

Houston, Texas 77067

Phone: 323-***-****

********************@*****.***

WORK EXPERIENCE

CEVA Freight Management 3/2008 - 07/08/10

Team Leader (Import Specialist IV) - Part 1

. Oversee and supervise personnel for Regulatory Partnership Team.

. Train and mentor team members on Customs regulations, classifications,

valuations, fee schedules, customs correspondence, post entry

processing and relative information.

. Work with clients to establish profiles/procedures properly

representing their import process.

. Alert clients to special areas of concern/potential problems.

. Act in accordance with agency's guiding principles and core values.

. Monitor sensitive and confidential client materials.

. Perform Custom clearance duties which entail classifying commercial

documents and coordination/issuance of delivery orders for ocean/air

shipments.

. Use Harmonized Tariff Schedule (HTS) to classify commodities imported

into the United States. Process remote location filing (RLF) and

textile entries.

. Perform data input using Automated System (AS400) database.

. Research, retrieve and process various types of records/data searches

through the established Import system obtaining Customs release and

OGA releases as appropriate.

. Manage import databases and pre-load templates.

. Coordinate both delivery and invoicing for import accounts.

. Analyze, modify and apply available guidelines to troubleshoot

specific Custom problems or issues.

. Ensure OGAs are compliant. Receive, analyze and disseminate

information to clients, team, co-workers and management.

. Plan, organize and coordinate/administer projects/work for team.

Review and critique obtained data.

. Address and resolve difficult complaints and inquiries from clients.

. Distribute and assign entries/shipments that need processing setting

deadlines for work completion.

. Determine approach and methodology to be used and follow up to ensure

work is performed. Check for accuracy and troubleshoot.

. Compile and proofread reports. Prepare and present findings, orally

and in writing.

. Create and distribute oral/written procedures for handling accounts

and processing files served by the team including.

. Receive, review and process high-volume and/or complex import

transactions for assigned base of accounts, including the

classification and valuation of goods.

. Review/monitor all Customs rejections, information requests and

correspondence. Regularly maintain records and control systems used to

track, monitor, and report.

. Review and analyze documents using a variety of automated records

databases. Respond to inquiries and address records searches to assist

clients, team and management.

. Maintain, develop and update records accordingly.

Eagle Global Logistics 9/2005 -

3/2008

Import Specialist III

. Managed import transactions, including all related activities for an

assigned base of accounts.

. Set priorities for team, expedited transactions and tasks to meet

customer expectations and government requirements.

. Monitored the quality of service, including entry and invoice

documents produced by team.

. Documented, prepared and traffic coordinated process goods through

Customs.

. Modeled and acted in accordance with agency's guiding principles and

core values.

. Researched, analyzed, interpreted policies and procedures. Monitored

sensitive and confidential materials.

. Received, analyzed and disseminated information. Used computers to

search database, retrieve data and produce reports.

. Managed import data bases and pre-load templates.

. Used Harmonized Tariff Schedule (HTS) to classify commodities imported

into the United States.

. Performed Custom clearance duties which entail classifying commercial

documents and coordination and issuance of delivery orders for ocean

and air shipments.

. Processed remote location filing (RLF) and textile entries.

. Extensively communicated with others orally and in writing.

Troubleshot Custom issues.

. Ensured other government agencies are in compliance as required.

. Received, reviewed and processed import documentation for an assigned

base of accounts, including the classification and valuation of goods

based upon the prepared guidelines or direction of the team leader or

licensed broker.

. Processed documents through the established import system.

. Established specific new accounts including reviewing all

documentation and forms, maintaining communications with clients,

reviewing their import process on a regular basis, and maintaining

client profiles and databases.

. Obtained Customs and other government agency releases when

appropriate, arranging delivery, and invoicing the import account.

. Processed Customs release, OGA release, and delivery of cargo, invoice

client, and collection of receivables within defined time frames.

. Measured team's performance and identified transactions tasks that

required special handling or expediting.

. Reviewed all Customs entries and client invoice packages prior to

distribution. Proactively communicated status shipments to clients.

. Coordinated the release of good form the carrier, Customs or other

governmental agency examinations when required.

. Read, analyzed and interpreted complex procedures or regulations and

wrote correspondence and procedural documents.

. Promptly responded professionally to customers' needs and solicited

their feedback to improve performance.

. Advised supervisor of any problems or irregularities. Suggested

immediate and long term solutions to discovered compliance issues.

. Explained work requirements, priorities and deadlines for assignments.

NYK Logistics 5/2004 -

9/2005

Entry Writer

. Researched, analyzed, interpreted policies and procedures. Monitored

sensitive and confidential materials.

. Received, analyzed and disseminated information. Used computers to

search database, retrieve data and produce reports.

. Used Harmonized Tariff Schedule (HTS) to classify commodities imported

into the United States.

. Performed Custom clearances duties which entailed classifying

commercial documents, coordination and issuance of delivery orders for

ocean and air shipments.

. Processed remote location filing (RLF) and textile entries. Performed

data input using AS400.

. Extensively communicated with others orally and in writing. Trouble

shoots multiple Customs issues.

. Ensured other government agencies were compliant as required.

Geologistics (Temporary) 3/2004 -

5/2004

Entry Writer

. Researched, analyzed, interpreted policies and procedures. Monitored

sensitive and confidential materials.

. Received, analyzed and disseminated information. Used computers to

search database, retrieve data and produce reports.

. Used Harmonized Tariff Schedule (HTS) to classify commodities imported

into the United States.

. Processed Automated Clearinghouse (ACH) statements to Customs.

. Classified ocean and air entries using Automated System 400 (AS400)

and remote location filing (RLF). Extensively communicated with others

orally and in writing.

C-Air International 6/2003 -

10/2003

Customer Service Representative

. Researched, analyzed, interpreted policies and procedures.

. Monitored sensitive and confidential materials. Received, analyzed and

disseminated information.

. Used computers to search database, retrieve data and produce reports.

. Used Harmonized Tariff Schedule (HTS) to classify commodities imported

into the United States.

. Performed Custom clearances which involved opening and distributing

commercial documents for ocean and air shipments.

. Coordinated and issued delivery orders, original bill of ladings

(OBLs) and bank releases.

. Communicated with others orally and in writing.

. Trouble shoots multiple problems dealing with Customs issues.

. Ensured other government agencies were compliant as required.

. Queried and provided weekly and monthly reports to importers.

UPS Supply Chain Solutions 8/2001 -

6/2003

Entry Writer

. Researched, analyzed, interpreted policies and procedures. Monitored

sensitive and confidential materials.

. Received, analyzed and disseminated information.

. Used computers to search database, retrieve data and produce reports.

. Audited files to check for accuracy of base entries according to

United States Customs and Borders (USCB) regulations.

. Used Harmonized Tariff Schedule (HTS) to classify commodities imported

into the United States.

. As team leader, trained new employee on protocol and procedures.

. Queried and provided weekly reports to importers.

. Performed USCB clearances to include classifying commercial documents

for ocean and air shipments using the Fully Automated Systems for

Transportation (FAST) system.

. Coordinated and issued delivery orders.

. Extensively communicated with others orally and in writing.

. Regularly problem solved. Ensured all other government agencies were

compliant as required.

JOB RELATED TRAINING

United States and Global Affiliates Trade Compliance - Export Controls

(04/2009)

Ceva Freight Management Contractor Relations (03/2009)

IAC Basic Air Cargo Security Training (01/2009)

Terrorism & Suspicious Package Awareness Training (01/2009)

Skills:

Microsoft Office (Access, Excel, Outlook, PowerPoint, Word)

Contact this candidate