Customer Service Computer
Resume:
Kenneth D Eagen
**** ***** ***** *****, ****** Acres, Florida 33971
239-***-**** - 239-***-**** – abhx50@r.postjobfree.com
Profile
Organized, dedicated with a positive attitude.
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Quick learner and independent. Experience in client relations.
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Eight year's experience with all Operating Systems.
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Proficient with all major computer operating systems and web design.
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Excellent Customer Service.
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Able to delegate authority and make important on the spot decisions.
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Professional Experience
Tech Support Tier 1
Current
Alorica Inc
Provided Excellent customer service Assist customers by providing answers to computer related questions to
insure their complete satisfaction and following through to completion Assist customers with Computer
Hardware Hookups Troubleshooting and resolving Hardware and Software problems.
POS Tech Support Tier 2
Chico's FAS– Fort Myers, FL
Served as resource for questions and resolution for customer service issues
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Assisted Customers providing answers and resolutions for store and register related issues
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Provided Tier 2 support, answered questions, handled escalations and offered resolutions.
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Assisted stores with register hookups and mainframe disconnection issues
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Insure that technical help desk tickets are processed accurate and completed in a timely manner
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Technical Support Specialist
2000 to 2006
Sony Electronics
Provided Excellent customer service
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Assist customers by providing answers to computer related questions to insure their complete
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satisfaction and following through to completion
Assist customers with Computer Hardware Hookups
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Established relationships with customers by demonstrating product knowledge and utilizing current Web
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and Catalog merchandise
Troubleshooting and resolving Hardware and Software problems.
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Handled customer contact escalations, resolving technical and customer relations situations
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Education
Southwest Florida College June 21, 2003
Computer Operations Technology
Associates Degree
Advanced A+ Preparation
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Advanced iNet+
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Advanced Computer Programming
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Network Maintenance & Repair
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Network Maintenance & Repair
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Advanced Windows Network Operating
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Systems
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