Customer Service Manager

I am working on my Master’s degree in Accounting. Then once I have my degree, I want to sit for the

CPA exam. My GPA is a 4.0. I am a member of Cambridge Who’s Who (Honor Society). What are

some of the skills you are looking for in an employee? Are you looking for someone that is truly

diversified and flexible? Are you looking for someone that really knows what customer service is, or

someone that other employees can go to about problems and just talk? Do you truly want someone that

is capable of multi tasking and capable of wearing many hats, or just for one field? If so, you should

keep reading and consider me for the position of Office Manager.

I have worked with people in the customer service field for over 25 years. I’ve been a licensed

hairstylist for 25 years. So my encounters with them vary. I ran one of the busiest salons in Denver for 2

years which does require retail sales. I am very detail orientated. I started doing accounting in 1987 in

this salon. I had to teach it to myself because there was no one there to teach it to me. Had to track each

service that each stylist performed and each product they sold. I had to track all products that were sold

and control the entire inventory. I had to produce weekly, bi weekly and monthly reports, and perform all

payroll & payroll reports. And after that, I went to college and got my degrees. I have used a lot of

different software, and one my degree is in computers. I went from there. I worked at a hotel as their

night auditor. I was responsible for the daily bookkeeping. I had to balance the front desk, restaurant,

bar, lounge, and banquet department daily. I had to do cash/credit balancing. I had to research and

verify all posting to guest rooms and to hotel accounts. Any that could not be validated were corrected. I

have to verify all server paperwork. Generate financial reports for restaurant & bar, front desk, hotel,

alcohol tax, and phone reports. Generate tracking reports on inventory in restaurant. I was an office

manager for a construction company. And I also worked at a property management company that

owned 12 companies (commercial & residential). I had to do A/P, A/R, G/L, P/L, payroll, deposits &

bank reconciliations (30 accts prop. Mgmt comp), benefits, insurance, 401K, rent rolls, adjusting

journal entries, billing/invoicing, inner office/company billing & collections, 1099’s, research/verify

all invoices/receipts, financial reports, etc. With the prop mgmt comp, they were in 6 states, so had to

ensure that correct payroll taxes were being withheld and recorded. With both companies, I had to do

job cost accounting. I communicated with vendors. Set up payroll for an international company that

had employees in 6 countries. Prepare companies for selling and to be closed. The last property that I

worked at that I did accounting for was what was called a truck stop casino. They had a convenience

store, full service restaurant, and a casino. I generated all the revenue reports daily for the depts. (c

store, rest, & casino) and for the property along with all their paperwork and deposits. I had to balance

the safe. Ensure that the store had enough change in their safe for the day. I had to do payroll, enter

invoices into the PDI system, send packets to corp. offices, perform all HR functions, maintain all

employee files, maintain all licenses/certifications/permits for the departments and property,

ensure the PD system in the casino is fully loaded and that the vault has plenty of money, balance

the vault and all the servers/cashier paperwork daily, schedule maintenance/repairs/classes for

property, check in vendors/inventory for the departments. Due to absence of GM onsite, and the

property went through 3 of them in the 14 months that I was there. I was responsible for all GM duties

along with my own in their absence.

Thank you for your time and interest. I look forward to hearing from you to set up a time for an interview.

My home phone number is 318/375 5433 and my cell phone is 318/230 0783.

Sincerely,

Jennie Mae Lawhead

JENNIE MAE LAWHEAD

10021 Upper State Line Road

Vivian, La 71082

318/375 5433/*********@*******.***

CAREER:

I am interested in the position of Office Manager.

EXPERIENCE:

I have over 25 years of customer service experience. Presently, I am working on my Master’s degree in

*

Accounting, then I plan on sitting for the CPA exam and seeing about AUDITING certification.

* I am detailed orientated. I am capable of multi tasking.

Have worked with multiple properties at the same time. Inner office/company billing/invoicing. Helped run a

*

truck stop

* Perform a variety of accounting tasks including data entry, maintaining accounting filing system, balance

accounts. Applying GAAP to all accounting duties. Sarbanes & Oxley Compliance

* A/R, A/P, AJE, Sales Tax reporting

* Prepare Monthly Finacial Statement ( Profit/Loss Statement, Income Statements, Budgets, Trial Balance &

Balance Sheets, Cash Revenue), Cash/Credit Balancing, Petty Cash, Cash Handling. I have done Job Costing

Accounting, Adjusting Journal Entries, Variance Reports, Month End and Year End Postings.

* Prepare and assist in the accurate and timely filing of accounts payable, financial statements, and accounting

documentation.

* Balances general ledger by preparing a trial balance; reconciling entries.

* Prepare weekly payroll and Payroll tax reports Handle secured and confidential information (including payroll)

* Detail Bank Account Reconciliation (30 Accounts) Audit bank account statements and perform checks and

balances to existing systems

* Conduct research and compile reports on various levels. Audit cash receipts, files, room charges, invoices to

verify payment types, payments made, etc.

* Organizes and maintains office files and records Performs other administrative tasks as requested

Personnel Records: Supervise employees, new hire paperwork, exit/terminated papers, department

*

transfers, wage increase/decrease, evaluations, make sure company policies are followed, employee write

ups/documentation, id verification, employee counseling, state required certifications, vacation/sick

days/personal days reports.

* Casino/Vault: deposits, balance departments deposits and casino cashiers, drop gaming machines, collect

cash out of machines, count/bundle large amounts of money, balance vault, produce revenue report, send

required reports & taxes to state

WORK HISTORY:

Team leader/Office Manager Advance Tax 12/09 present

Assistant General Manager Jacob’s Entertainment 2/08 – 4/09

Tech Support Specialist U.S. Support Company 9/07 3/08

Team leader/Office Manager Advance Tax 12/06 4/07

Stylist Master Cuts 9/99 12/02

Property Accountant/Personnel Mgr Pacific Coast Capital 9/98 8/99

Office Manager Jimenez Landscaping 6/98 8/98

**Night Auditor **Hotel Colorado 9/96 6/98

Software/Operating Systems:

WordPerfect (Windows/DOS, 4.0, 6.0, 2000) Group Systems TaxWise/Drake/Iplus Novell (some)

Microsoft’s s/w (Excel, Word, etc.) Micros/POS System Lotus Notes/Lotus 123 UNIX (some)

Money, QuickBooks, PeachTree COBOL I & II, Basic Windows (3.1, 95, 98, XP, NT)

MRI Systems DOS PDI Enable dBase ADP – PAYROLL (manual & internet)

EDUCATION:

Mesa State College BBA: Computers & Marketing Grand Junction, CO

Jones International University MBA: Accounting (working on) Centennial, CO

REFERENCES

James McDowell

810 Poleman Road

Shreveport, La 71107

318/425 1906 home phone

318/464 6324 – cell phone

9 years

Supervisor Maintence/Engineering Dept. for Willis Knighton Bossier Hospital

Cindy Murray Pam Jackson

C/o Advance Tax c/o Master Cuts

2910 E. 70th Street Pierre Bossier Mall

Shreveport, La Bossier City, La

318/635-****-***/742 7400

3 years 8 years

Assistant Human Resources Manager, Hair Salon

Art Mr. Claude Masson

C/o Hotel Colorado c/o The Ramada Inn

526 Pine Street Glenwood Springs, Co 81601

Glenwood Springs, Co 816**-***-*** 2500

970/945 6511 15 years

15 years General Manager

Front Desk Clerk

Barbara Moore Brenda Hopson

P.O. Box 652 202 W. Rio Blanco Avenue

Vivian, La 71082 Rangely, Co 81648

318/375-****-***/675 8097

7 years 25 years

Retired Cosmetologist/Programmer

Darlene Armstrong Rose Adams

C/o Cash Magic Relay Station 14001 E. Marina Drive

14347 Hwy 1 Aurora, Colorado 80014

Vivian, La 71082 720/384 7361

318/375 5144 – wk 40 year

retired

318/375 2496 – hm

1 1/2 years

Cashier

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