Customer Service Manager
Resume:
Michael I. Hirsch
Loveland, CO 80537
abhx1o@r.postjobfree.com
Education:
Bachelor Degree of Fine Arts-Emphasis in Computer Animation/Graphic Design
Iowa State University, Ames, Iowa, Fall 2000.
Associate of Arts-Emphasis in Applied Graphic Design Technology- Animation
Collin County Community College, Plano, Texas.
Courses Completed:
Iowa State University: Drawing, Visual Foundation, Painting, Pastel,
Computer- Aided
Art & Design, Art History, Advertising Creative Portfolio, and Photography
along with History of Photography course.
Collin County Community College: 2-D Computer Animation, 3-D Computer
Animation,
Storyboard & Script Design, Multimedia Studio, Lingo, Survey of Applied
Imaging (Photoshop),
Introduction to Computers (PC).
Software Proficiencies:
Photoshop(CS5), Illustrator(CS5), InDesign(CS5), Premiere (Video & Audio),
3-D Studio Max, Wavefront Maya, PowerAnimator, Lightwave 3-D, Specular
Infini-D, Macromedia Director, Quark Xpress, Microsoft Office 2008,
FrontPage, Dreamweaver, Flash. Strong knowledge in Mac and PC systems.
Professional Experiences:
Bureau of Reclamation - Loveland, CO
Purchasing Agent GS 1105-05
June 7, 2010-Present
Purchasing supplies and services for Great Plains Region in Colorado. Using
IDEAS PD to create contract purchase orders to send to Contracting Officer
in Billings, MT for approval. I also do market research on products and
services before purchasing for customers. I finished most of mandatory
training to earn certificate of appointment for my warranted authorization
on future purchases. Maintained stock room with supplies requested by
customers.
City of Greeley - Greeley, CO
Graphic Art & Web Specialist
August 2008-June 2010
Creating Graphic Designs from scratch, creating Catalogs, Printing Films,
Customizing Fonts, Quality Control, Creating Layouts for Sales, and
Updating Websites using SharePoint. I am responsible for the accuracy of
the graphic messages and promotions needed for city communications. These
are produced on a daily basis, and require rapid turnaround. All of this
work is conducted without manager supervision, reflecting the trust I have
earned since starting in this position. I also manage and organize all the
advertising responsibilities for all City of Greeley activities. These are
updated every month and include such advertising vehicles as newspaper &
magazine ads, UCCC show programs, posters, flyers, and brochures. I also
maintain the city's websites. I work under the supervision of Mr. Kyle
Holman. I have received recognition from him for vastly exceeding the
requirements of my assigned job duties and for consistently representing
the City of Greeley as a vital and comprehensive governmental service
provider.
E.M.I. Sportswear - Boulder, CO
Graphic Designer
May 2005-April 2008
Creating Graphic Designs from scratch, creating Catalogs, Printing Films,
Customizing Fonts, Quality Control, Creating Layouts for Sales. I was
solely responsible for many designs used by this t-shirt provider. In this
position, I apprenticed under two senior graphic designers. This
experience significantly broadened my understanding of the graphics arts
business, complementing my pre-existing graphic designer skills. This
company is a leader in its field of graphic design appliqu s'. The
corporate culture stressed open-ended creativity, and that encouragement
led to substantial personal growth in my graphic design skills. I was also
recognized for my collaborative and communication skills which led to
product development that responded to customer needs and which produced
significant growth in sales.
Kinko's - Lakewood, CO
Senior Production Operator, Shift Supervisor, Digital Coordinator
January 1998- May 2005
Customer Service, Document Creation, Oversize Printing, Auxiliary Printing,
Supervised up to 3 employees. Promotion: Was offered Assistant Production
Manager position, with opportunities to expand pre-existing job duties. I
ultimately moved to another company before accepting this offer. I worked
for this company at two locations, in Iowa and in Colorado, over the
indicated time period. Under the leadership and mentorship of the Iowa
store manager, I developed team building skills, and as a result, the Iowa
store was ranked in the top 10 in the nation for customer service and
getting the job done on time.
Creative Advertising & Printing - Arvada, CO
Graphic Artist, Sales Rep
May 2003- September 2004
Creating Design Layout, Order Taking, Printing Production, Customer Service
Engineering Animation Inc.- Ames, Iowa
3-D Specialist
Summer 1998
Created texture map layouts. Game tester. Generated 3-D modeling objects
for games and rendered 3-D object frames.
Other Qualifications
I have worked for a FedEx Office for over 7 years, providing me extensive
experience with printing and production, including high run printers and
copiers such as Xerox Docutech B&W, DocuColor and Canon. I have also
worked with oversize BW and Color HP printers and Vinyl cutter machines. I
have applied vinyl on vinyl on any material.
Additionally, I have over 11 years of graphic design experience and in
addition to a Bachelor Degree of Fine Arts-Emphasis in Computer Animation
at Iowa State University, Ames, Iowa, and an Associate of Arts-Emphasis in
Applied Graphic Design Technology- Animation, from Collin County Community
College, Plano, Texas, I possess the proficiencies: Adobe CS3 versions of
Photoshop, Illustrator, Publisher, and InDesign. I have excellent skills in
the Microsoft Office suite. I also have experience with website design and
management.
References:
Josh Grenz
Rocky Mountain Computer Solutions
IT Support Specialist
abhx1o@r.postjobfree.com
Miles King, Senior Art Director
E.M.I. Sportswear
6840 Winchester Circle
Boulder, CO 80301
abhx1o@r.postjobfree.com
Mike Nordini, Senior Graphic Designer
E.M.I. Sportswear
6840 Winchester Circle
Boulder, CO 80301
abhx1o@r.postjobfree.com
Kyle Holman,Marketing Manager, Leisure Services
City of Greeley
abhx1o@r.postjobfree.com
Andrew Segal, Marketing Technician, Culture
City of Greeley
abhx1o@r.postjobfree.com
Larissa Bender, Supervisor
Bureau of Reclamation
11056 W County Road 18E
Loveland, CO 80537
abhx1o@r.postjobfree.com
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