Customer Service Technician
Resume:
Ben Montoya
Objective
FIELD SERVICE INSTALLATION TECHNICIAN
Work Experience April 4, 2008-Present Rocky
Mountain Business Systems
Santa Fe, New Mexico 87507
Field Service Technician
Duties include the troubleshooting and repairing of analog and
digital office equipment. This includes both color and
monochromatic copiers and printers. Responsibilities also include
providing excellent customer service, which includes a timely
response to meet the customer's expectations. Using Windows based
service programs to upgrade firmware on equipment. And setting up
copiers and printers in a network environment. Duties also include
the maintaining of an accurate parts inventory.
March 8,2004-April 5, 2008 Ikon
Office Solutions
Albuquerque, New Mexico
Field Service Technician
Duties included the troubleshooting and repairing of analog and
digital office equipment. This included both color and black and
white copiers. Duties also included the responsibility of
maintaining an accurate parts inventory. And the responsibility of
maintaining an assigned territory. And providing a high level of
customer service. Duties also included the use of Windows based
service programs to upgrade the system software on the machines
that are my responsibility. And using a computer to research
technical publications that are applicable to the machines that I
was providing service on. And working with little or no
supervision. Duties also included setting up copiers for basic
printing on the customer's network.
February 3,2003-March 5,2004 Danka Office Imaging
Albuquerque, New Mexico
Field Service Technician
Duties included the troubleshooting and repairing of analog and
digital office equipment. This included both color and black and
white copiers. Maintaining an accurate parts inventory. And
stocking the necessary parts to repair the machines that were in my
territory. Duties also included the use of a laptop computer with
Windows based service programs to load the system software and to
upgrade digital photocopiers. And providing a high level of
customer service with little or no supervision.
January 10, 2001-January 31,2003 Rocky Mountain
Business Systems
Santa Fe, New Mexico
Field Service Technician
Responsible for troubleshooting and repairing various types of
electro-mechanical office equipment. Responsible for scheduling
work orders on a priority basis. And maintaining a work order
database. Other responsibilities included direct interaction with
customers, and providing a high level of customer service. And
stocking the necessary parts that I needed to properly service the
machines that were in my territory.
June 12,2000- January 09,2001 Xerocost
Largo, Florida
Field Service Technician
Duties included troubleshooting and repairing various types of
electro-mechanical equipment. I was responsible for scheduling
work orders on a priority basis. And providing a high level of
customer service. And stocking the necessary parts that were
needed to properly maintain the machines that I was responsible
for. And working with little or no supervision.
October 11, 1999- May 31,2000 Ikon Office Solutions
Albuquerque, New Mexico
Field Service Technician
I was responsible for troubleshooting and repairing various types
of electro-mechanical office equipment. I was responsible for
scheduling work orders on a priority basis. And maintaining a work
order database. I performed preventative maintenance on
machines in Santa Fe, and the surrounding communities that are
located in Northern New Mexico. And provided a high level of
customer service.
August 5, 1992-October 8,1999 Rocky Mountain Business
Systems,
Santa Fe, New Mexico
Field Service Technician and Service Manager
I started out as a field service technician. In January of 1996 I
was promoted to the position of
Service Manager. I was responsible for planning and implementing
large-scale office projects
over multiple months. Also scheduling multiple duties for field
service personnel. I was also responsible for implementing
periodic evaluation methods to monitor the performance of our field
service personnel. Responsibilities also included the scheduling of
machine removals and deliveries. Duties also included the
running of performance reports to analyze the productivity of our
field service personnel. And also running territory reports in
order to assign the workload for field service personnel. And
utilizing and maintaining La-Crosse client/server software for our
in-house network. Completing documentation using various PC office
suites, including Microsoft Word.
November 5,1990-July 30,1992 Texas
Copy
Corpus Christi, Texas
Field Service Technician
I was responsible for troubleshooting and repairing office
equipment. For scheduling work
orders on a priority basis. And maintaining a work order database.
Other responsibilities
included direct interaction with customers, and providing a high
level of customer service. And stocking
the necessary parts that were needed to repair the machines that
were in my territory.
February 6,1989-October 30,1990 Rocky Mountain
Business Systems
Santa Fe, New Mexico
Field Service Technician
My duties included troubleshooting and repairing various types of
electronic office machines.
I was responsible for scheduling work orders on a priority basis.
Maintaining a work order
database. And providing a high level of customer service.
Education 1988-1990 Technical-Vocational Institute, Albuquerque, N.M.
Electronics I, Electronics II, and Digital Circuits.
I completed three trimesters of an Electronics course with a 4.0
grade point
average. I received a certificate upon the completion of each
course.
1997-1998 International Correspondence Schools, Scranton,
Pennsylvania.
PC Repair
I completed a correspondence course on computer repair. This course
included
training on computer troubleshooting, upgrading computers, and an
introduction to computer networks.
Obtained CompTIA A+ certification for computer hardware and
software on January 26, 2002.
Took A+ certification courses at the Santa Fe Community College.
Took Networking Essentials course at the Santa Fe Community
College.
Took Windows 2000 Server course at the Santa Fe Community College.
Took Principles of Accounting I course at the Santa Fe Community
College.
Took Principles of Accounting II course at the Santa Fe Community
College.
I graduated from Santa Fe High School in 1978 with a 3.68 g.p.a.
I also have Canon and Ricoh training on various copiers,
facsimiles, and printers.
I have HP printer training on various color and monochromatic
units.
REFERENCES
John Montoya
Santa Fe, New Mexico
Occupation: Accountant-Retired from State of New Mexico.
Phone: 505-***-****
Louis Martinez
Albuquerque, New Mexico
Occupation: Architect.
Phone: 505-***-****
Chris Tena
Albuquerque, New Mexico.
Occupation: Office machine sales.
Phone: 505-***-****
PERSONAL DATA
Birth Date: 06/02/1960
Birth Place: Santa Fe, New Mexico
Marital Status: Married
Number of Dependants: 1
ACTIVITIES AND INTERESTS
Snow skiing, music, church activities, and working with sound
equipment.
6928 Redondo Peak Rd.
Rio Rancho, New Mexico
87144
Phone: 505-***-****
E-mail: bnmontoya@gmail.
com
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