Sales Customer Service

Chris Schmidt

**** **** **** ***** **********, Alabama 36116 334-***-****

*****.*******@*******.***

SUMMARY OF QUALIFICATIONS

. Proven sales and marketing professional with a track record of

developing new business.

. Experienced Business Operations Professional and Business Process

Operations professional.

. Focused and highly successful training professional with ability to

train multiple levels of personnel.

. Experienced technical project manager with a successful track record

for managing IT batch cycle operations, operations teams, and customer

service teams using in-house and outsourced resources.

. Extensive experience with systems analysis and UNIX systems

administration.

. Proven success in production operations delivery, systems

implementation, and post-implementation support and maintenance.

. Seasoned leadership professional with a balanced portfolio also

comprising non-technical leadership experience.

. Focused, confident approach in team and issue management; detail-

oriented, with strong technical, communication, organizational, and

planning skills.

EXPERIENCE

Account Executive/Business Process Operations, 2008- 2010

GDIT, Montgomery, Alabama

. Responsible for marketing and sales of Maximo to State and Local

governments in Alabama, Georgia, Florida, Mississippi, and South

Carolina. Conducted on-site demonstrations, lead conferences,

marketing efforts, and met and identified sales contacts at various

levels.

. Managed the entire sales life cycle of multiple contract vehicles.

. Solely responsible for ten contract renewals for state education

initiative via Education Department (Total contract value $12.5

million 5 yr term)

. Transitioned projects to engagements teams.

. Managed and exceeded overall relationships and client expectations.

. Participated in weekly sales and deliverables meetings.

New Business Development Executive/Business Operations, 2007-2008

Electronic Data Systems, Montgomery, Alabama

. Responsible for marketing and sales to State and Local governments via

Education contract vehicle.

. Conducted on-site demonstrations, attended conferences, lead

marketing/promotional efforts

and qualified sales contacts within target market.

. Expanded market share via new channel sales and relationships for

vertical growth

. Managed over eighteen clients in three different contact vehicles

. Transitioned projects to Client Delivery Executives and Implementation

Teams

. Managed and exceeded overall relationships and client expectations.

. Daily interaction with multiple vendors to leverage VAR and channel

sales.

Account Executive/State and Local Government for Georgia, 2005-2007

Syscon Computers Incorporated, Northport, Alabama

. Responsible for marketing and sales for state and municipal

governments in the state of Georgia. Conducted on-site demonstrations,

lead judicial conference marketing efforts, met and identified sales

contacts at various levels of government, positioned company with

valued market share.

. Developed marketing tools to enhance visibility, marketed entire

company portfolio and developed quality sales leads and led all

efforts for statewide conferences and judicial learning symposiums.

. Developed relationships within the Georgia Legislature, Georgia

Judicial Association, Department of Driver Services, Georgia

Administrative Office of the Courts, Institute of Continuing Judicial

Education @ the University of Georgia, Constitutional Officer

Association of Georgia, Georgia State Patrol Association, Georgia

Supreme Court Committee on Court Technology, Georgia Secretary of

State Office.

New Business Development/Account Executive, 2003-2005

Electronic Data Systems, Montgomery, Alabama

. Responsible for marketing and sales to Local governments.

. Conducted on-site demonstrations, attended conferences, lead

marketing/promotional efforts and qualified sales contacts within

target market.

. Managed 2 clients for one business unit.

. Managed and exceeded overall relationships and client expectations.

. Daily interaction with vendors to increase channel sales.

Information Analyst I, 1997-2003

Electronic Data Systems, Montgomery, Alabama

. Designed and implemented production database queries and UNIX shell

scripts.

. Built test case scripts and scenarios for Systems Acceptance and

Systems Integration Testing.

. Scheduled test batch workload and processing.

. Validated first live batch production outputs.

. Performed multiple production issue resolution tasks and extensive

system documentation.

Customer Service Team Lead, 1997-1997

Electronic Data Systems, Montgomery, Alabama

. Designed, constructed, and administrated a Microsoft Access database

to track process improvements for Loan Consolidation applications and

processes.

. Worked with the Operations Manager to insure delivery of contract

requirements.

. Managed a seven member team of customer service representatives and

coordinated scheduling with other team leads.

Assistant Manager, 1994-1997

S&K Famous Brands Menswear, Montgomery, Alabama

. Supervised the store alteration department and maintained store

customer data.

. Set company record for largest single sale and most items sold to one

customer.

. Set company record for reaching the One Million Dollar Sales Circle in

the shortest period of time.

BS Finance Xavier University of Louisiana 1994

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