Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Eclectic, AL, 36024
Posted:
January 21, 2011

Contact this candidate

Resume:

Brenda E Thomas

P. O. Box ******

Eclectic, AL **024

334-***-****

abhwyv@r.postjobfree.com

• Manager for the last 17 years for a Large Retail Garden Center with

Highlights:

sales over 3 million dollars.

• Supervised 30 + employees, scheduled work hours, determined

salaries.

• Strong leadership skills, great work ethic, dependable, loyal and

honest. Highly self motivated.

• Excellent customer service.

Experience: Pike Nursery Woodstock, Georgia

Store Manager March 1992 to May 2009

Managed 25 - 30 employees. Hired employees, placed and

supervised department heads for each area of the nursery such as

hardlines, tree and shrubs, store accountant. Yearly evaluations

complete for all employees. Ordered supplies, trees, shrubs,

annuals/perennials, furniture, hardlines, soils, mulches, decorative

pots, water gardening and all inventory. Received and stocked

inventory. In charge of a delivery service for my location and another

location. Maintained and merchandised all plants and merchandise.

Insect and disease identification for my nursery stock and for

customer’s samples. Kept plants separated and spaced out according

to state laws. Customer Service Manager for refunds, returns, POS

over cashiers and all inventory. Did physical inventories twice a year.

POS computer system for cashiers/customers was kept working and

up to date. Store seminars for employees and customers was planned

and executed. Daily reports including sales, profit / loss statements,

accounts, receivable and payable, payroll and shrink, Gross margin

tracking etc. Opened and closed the store, made deposits.

McPlants Garden Center Douglasville, Georgia

Garden Center Manager April 1989 to March 1992

Garden Center manager including all aspects of the garden center.

Also, responsible for growing some annuals and hanging baskets.

Quandt Ayer (ISS Landscape Management) Atlanta, Georgia

Manager of Crews June 1988 to April 1989

Managed maintenance crews for large complexes and commercial

properties. Started an indoor plant maintenance section for them in

office buildings.

Doc Holiday Christmas Tree Farm Auburn, Alabama

Tree Farm Worker October 1987 to June 1988

Quality inspection and tagging of trees for harvesting, insect and

disease identification and control.

Auburn University Greenhouse Complex Auburn, Alabama

Greenhouse worker June 1987 to June 1988

Propagating, watering, spraying for disease, insect and weed control,

data collection for professors, fertilizing.

Jekyll Island State Park Authority Jekyll Island Georgia

Field Supervisor June 1986 to September 1986

Performing daily maintenance of all areas, designing annual beds,

planting, growing and disease and pest management, supervision of a

crew of 3 to 4 people and helped supervise greenhouse.

Crabapple Nursery and Garden Center Roswell, Georgia

Landscape Maintenance Worker June 1985 to December 1985

Maintenance of turf (mowed, edged, weed eating, herbicides),

maintenance of equipment, pruning of shrubs, supervision of crew.

Triple L Nursery Wetumpka, Alabama 36092

Garden Center Worker May 1980 to September 1980

Customer service, propagating plants, cleaning of greenhouses,

watering the nursery.

Education: Auburn University Auburn, Alabama

Bachelor of Science in Ornamental Horticulture, Major:

Nursery Crop Production

References: Mr. Craig McManus

Owner of McPlants Landscaping

PO Box 1111

Douglasville, GA 30133

770-***-****: abhwyv@r.postjobfree.com

Mr. Luke Lanier

Former owner of Triple L Nursery

1905 Bengal Drive

Opelika, AL 36801

334-***-****: abhwyv@r.postjobfree.com

Mr. Jimmy McClendon

Vice President of Operations, Plants Forever

1999 Parker Ct., Suite I

Stone Mountain, GA 30087

678-***-****: abhwyv@r.postjobfree.com



Contact this candidate