Customer Service Manager

**** ******** ***** *********, ** *****

951-***-**** 951-***-**** abhwyq@r.postjobfree.com

Stephanie A. Serna

Objective

To find a challenging position with customer service, that

will makes use of my skills and fully utilize my management

skills to run the daily operations.

Summary of qualifications

< Goal oriented

< Great customer service skills

< Enjoy working with people

< Strong Management background

< Positive attitude

< Detail oriented

< Ability to work alone or as a team

Employment

2006-Present Coffee Bean Tea Leaf, Riverside, Ca

Shift Supervisor

< . Open & Close Store and perform duties maintain

positive moral.

< . Fulfill duties of Store Manager or Assistant Manager

< . Supervise Baristas and Train New Barista

2004-2006 Capital Investment Group, LLC Rancho Cucamonga, Ca

Partner

< Setting up accounts

< Accounts Payable

2004-2006 Tom's Truck Center Santa Ana, CA

Manager Truck Rental Division

Open New accounts and deal with customer issues

< Provided outstanding customer service

< Managed Accounts Payable and receivables

< Managed Maintenance of Trucks and Oversee workers

< Awarded "Employee of the Year"

< Awarded "Top Rental Agent" 3years

2000-2003 Tom's Truck Center

Administration Department

Personal Administrative Assistant to CEO of company

Organize meetings and set appointments for CEO

Help run towing department and assist accounting

department functions.

1997-1999 Tom's Truck Center

Sales Department

Organize and run safety meetings once a month

Organize company events picnic and Xmas parties

Oversee company cellular phone accounts, gas

accounts, alarms for all divisions.

Answer phones for sales and accounting departments

1993-1996 Tom's Truck Center

Accounting Department

Receptionist

Distributing company mail

Bank deposits for all divisions of the company

Ordering supplies for all divisions of the company

Filing for accounting department

1991-1993 Taylor Woodrow Commercial Division Irvine, Ca

Warranty Manager & Site Secretary

< Typed contracts

< Accounts Payable/receivables

< Handled vendors for Warranty repairs

References

Available Upon Request

Contact this candidate