Sales Customer Service
Resume:
Justin Boyd Cowley
Washington, UT 84780 ******.******@*****.***
QUALIFICATIONS SUMMARY
Highly accomplished Marketing & Sales Management Professional, skilled at
building lasting client relationships. Twelve years of sales and
marketing experience. Detail-oriented with multi-tasking abilities. Speak
both Spanish and Portuguese. Areas of expertise include:
Business to Business (B2B) Account Management New Business
Sales Acquisition
Clear Presentation Contract Negotiation Forecasting
/Communication
Cold Calling Respected Team Builder Customer Service
PROFESSIONAL EXPERIENCE
pETERSEN MEDICAL, St. George, UT JAN 2010 - Present
Marketing / Respiratory Account Manager -Outside Sales
Successfully market respiratory equipment and corresponding clinical
program to pulmonologists, physician offices, internal med, cardiologists,
ENT's, urologists, pain management, hospital discharge planners and skilled
nursing in the Southern Utah Area. Responsible for all aspects of
marketing, generating targeted provider lists, provider relations, oximetry
screening, CPAP compliance, mask replacement, referral tracking & contract
negotiation.
Key Achievements:
. 190% increase YOY in documented CPAP setups during the first ten months
. Achieved all time center record high of CPAP & Oxygen setups in July,
August & September 2010
. 66% increase in documented Oxygen referrals within the first 90 days
. 166% increase in documented Nebulizer referrals within the first 90 days
. Ranked as company's fastest respiratory growth territory in 2010
Gannett / The Spectrum, St. George, UT DEC 2006 - Jan 2010
Outside Sales Manager/Account Executive
Personally acquired advertising dollars from competing media through
implementation of a consultative sales strategy to meet weekly, monthly and
annual growth objectives. Provided a consultative sales assessment of
business to business clients' merchandising needs and supplied targeted
solutions to reach company and client objectives.
Key Achievements:
. Consistently ranked in top 10% of company Sales Executives.
. Sold over a million dollars in documented sales in 2007-2008 surpassing
prior year by over 26%.
. Developed largest revenue producing territory in 2009 while supervising
three Account Executives.
. Empowered Account Executives by modeling sales techniques, coaching, goal
setting & follow through.
. Built & implemented compensation packages & sales incentive programs.
Justin B. Cowley Page Two
Integrity direct marketing, St. George, UT MAY 2006 - DEC 2006
Account Executive
Secured business-to-business sales via cold calling and networking in
person and over the phone. Responsible for a national account territory
with extensive product lines.
Key Achievements
. Reclaimed and stimulated expired account base.
. Sold the largest single package of any employee resulting in over $52,000
in initial revenue.
. Overcame tremendous obstacles of mistrust, gatekeepers & rejection by
personal skills and persistence.
. Cultivated strong client relationships over longer term buying cycle.
. Administered hundreds of needs assessments monthly to ascertain client
challenges & provide solutions.
Convergys corporation, Cedar City, UT aUG 1998 - MAY 2006
Sales Executive/ Human Resources Recruiter
Conducted business-to-business & interpersonal sales via cold calling over
the phone selling phone systems, office equipment & additional services.
Was promoted after several successful years of selling to staff one of the
largest employers in Southern Utah. Responsible for screening,
recruitment, public relations and company advertising.
Key Achievements:
. Sold the largest single package of any employee resulting in over $15,000
in initial revenue.
. Consistently exceeded daily, weekly and monthly sales goals.
. Spearheaded retention committee that aided employee attrition reduction
by over 15%.
. Hired over 200 employees during a four month ramp up project.
. Cut expenditures on $62,000 annual ad budget by 29% while maintaining
staffing needs.
. Educated employees on company policies, procedures, benefit plans, etc.
. Served as a Board Member for the Cedar City Area Chamber of Commerce.
EDUCATION
Pre-MBA Student, Southern Utah University
BIS Degree with an emphasis in Physical Education and Spanish,
Southern Utah University, Cedar City, UT, 2009
DME Train Coursework
Medical Terminology Course, Dixie State College, St. George, UT, 2009
Certificate of Completion, Gannett Professional Value Based Selling Course
Averaged one professional/personal development book per month for the last
decade
Attended over 100 sales/personal development seminars
INTERPERSONAL/ TECHNICAL SKILLS
Strong Microsoft Office Problem/Conflict Resolution Prioritization/Time
Skills Management
Operations Management Billing/Financial Statements Direct Sales Leadership
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