Heather Golden

Professional Service Manager 330-***-****

abhwx4@r.postjobfree.com

CAREER GOAL

As a former Service Manager for Medical and Healthcare Equipment inventory control. My goal is

to use my skills as an organizer and facilitator and strategist to create seamless processes for

departmental needs. I also have been commended for my leadership style of training and coaching

teams and individuals to produce optimal results. Other pertinent skills include:

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Microsoft Office Coaching/Training

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Project Planning Project Planning

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Result Driven Staff Personal Development

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Staff reinforcement & Support Team Development

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Budgeting Customer Care

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Job Distribution Marketing

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Interviewing Critical Thinking

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Performance Review Negotiations

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Relationship Building Oral and written Communication

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Customer Satisfaction Quality Oriented

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PROFESSIONAL EXPERIENCE

Hill-Rom, Akron, OH 2011-2014

Asset Manager

Managed the hospital’s moveable medical equipment and kept the utilization of the equipment at

80 percent or higher. Almost completely eliminated any need for renting equipment. The Asset

Program ensures full utilization of equipment, tracking them to make sure they are generating

revenue. .

Career Highlights

• Tracked, disinfected, inspected, delivered and setup par levels so that equipment is patient

ready and tailored to each floor and departmental needs.

• Worked with hospital staff by setting up processes and procedures that met their individual

needs.

• Managed two hospitals, one in Akron and one in Youngstown and almost 2,100 pieces of

equipment.

• Worked with the hospital clinical engineering staff to retrieve equipment for recalls, software

updates and preventative maintenance.

• Coordinated with clinical engineering department to address shortages of equipment due to

preventive maintenance, recalls and repairs.

• Responsible for training, and educating staff and the hospital staff on the proper use and

handling of equipment.

• Responsible for interviewing, hiring, training, discipline, evaluations, and doing payroll for

staff.

• Adhered to monthly budget on labor, uniforms, office supplies, and training costs.

Heather Golden 330-***-**** Page 2

Hill-Rom, Akron, Ohio 2010-2011

Asset Specialist

Made sure the equipment was always patient ready when needed to fill Customer orders. Assisted

nurses in setting up beds and/or other equipment whenever they needed help.

Career Highlights

• Tracked, disinfected, inspected, delivered and setup par levels so that equipment is patient

ready and tailored to each floor and departmental needs.

• Worked with hospital staff by setting up processes and procedures that met their individual

needs.

• Was promoted to Asset Manager.

Medline, Canton, OH 2010-2011

Packaging and Shipping Specialist

Responsible for the proper labeling and packaging so product did not get damaged during shipment.

Career Highlights

• Shipped thousands of boxes with no reported damages.

• Quality Oriented

• Received my Quality bonus every month I was employed with Medline. No errors in picking,

packaging and shipping products out.

Diamond Polymers, Akron, OH 2005-2009

Quality Lab Technician

Responsible for testing the material and making sure it meets the customer’s specifications.

Career Highlights

• Implemented a process and wrote a procedure for production to notify quality when initiating

a changeover, ensuring that quality was ready to test the first sample when it was received.

This eliminated the addition of samples to scrap and rework.

• Tested samples upon arrival to the lab and made sure production knew the results as soon as I

knew whether the material passed or failed testing.

Weatherchem, Twinsburg, OH 1996-2004

Production Supervisor

Managed a production team of up to twenty employees and six departments. Interviewed, hired,

trained and evaluated employees work performance. Ensured that departments met customer

guidelines and specifications so that we could deliver a quality product with on time delivery that

exceeded the customer’s expectations.

Career Highlights

• Responsible for training, evaluating, disciplining, budgeting, on-time delivery,

Customer Satisfaction, and scheduling.

• Worked on projects to improve processes and procedures.

• Wrote various ISO procedures for different departments to help gain predictable

results.

• Worked with employees to establish clear work expectations and guidelines.

Heather Golden 330-***-**** Page 3

Gilchrist Molding Center, Mogadore, OH 1994-1996

Trained material handlers and the grinders on all four shifts. Setup re-order points for the liquid

color. Managed and maintained the inventory level of resin on the railcars. Ordered resin when the

Inventory reached the re-order point.

Career Highlights

• Streamlined color change process from 40 to 12 minutes, resulting in increased on-

time deliveries, elimination of scrap, and company cost savings of thousands of dollars per

year.

• After two weeks promoted from press operator to color technician.

• Six months later was promoted to color Manager.

EDUCATION/TRAINING

AS, Business Management, Miami Jacobs Career College, Akron, OH

Coursework towards BS, Psychology, Kent State University, Kent, OH

Train-the-Trainer, Weatherchem Twinsburg, OH

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