Customer Service Quality Assurance

Felicia M. Langford

*** ******** *****

Pike Road, AL 36064

334-***-**** -Cell

334-***-****-Alt.No

Objective To obtain a challenging position with your organization that will allow

growth and a chance to utilize my organizational, administrative, clerical

skills will be an asset to your company.

Experience 11/2008 – 05/2010 Leed Corporate Services Tallassee, AL

Recruiter / Assistant

1 Performed duties of background checks, enter applicant into

system, test and interview applicants, run vehicle reports, recruit

clients for job openings and reference check.

•2 Telephone and communication skills along with data entry skills

01/2009– 08/2009 Liberty National Ins Montgomery, AL

Insurance Agent

•3 Providing Individuals with coverage of life Insurance

04/2004- 10/2008 APlus Mortgage Montgomery, AL

Administrative Assistant/Loan Processor/Leasing Agent

Performed office functions including answering phones, using

electronic mail, maintaining calendars, making travel

arrangements, processing expense reports, obtaining supplies and

services, and collecting and distributing mail. In addition, 50 wpm,

word processing and other computer programs to compose and

produce business correspondence, reports and related materials or

guide the work of other staff that produces these materials, and

review and sign, as authorized.

Negotiating and preparing tenant/landlord leases.Showing

vacant rentals and conducting tours of the propertyensures

that tenant lease applications are complete and that all

information is correct and verifiable. .responsible for

renewals and maintenance of tenants files.Contributing to

organizing social activities, resident community involvement

and tenant meetings.

Processing FHA, VA and Conventional Mortgage Loans,

reviewing

applications for completeness, ordering Appraisals, Flood and Title,

inputting and updating data in Genesis Program, pulling credit reports,

clearing underwriters conditions and readying transactions for loan

closing.

Conducted office operations and implement changes or

enhancements to procedures to improve productivity, efficiency

and service. A working knowledge of text editors, text formatters,

document preparation, mail handlers, operating systems, desktop

publishing, database management, spreadsheets, and the World

Wide Web.

03/2001-04/2004 ElmCroft Asst Living

Montgomery, AL

Nursing Asst.

Provided residents with hands on care that were unable to carry out

daily functions for themselves to include but not limited to Bathing,

Feeding, Daily grooming. Also assisted with rehabilitation and

supportive services.

06/1999- 03/2001 Bruno’s Supermarket Montgomery, AL

Cashier/ Customer Service Rep.

Assisted customers with hands on service to satisfy there in store

needs. Also opened and closed shifts along with daily reports,

Opening tills, obtaining supplies and services

Education 1998-2000 Oakdale High School Montgomery, AL

High School Diploma

1 Office management and quality assurance experience.

Skills Knowledge of various software programs, including Microsoft

Word, Excel, and PowerPoint.

•2 Organizational and Management Skills

Will provide personal and business references upon request

Contact this candidate