Sales Customer Service

William Talero *** Grenada Drive, Jupiter, FL ****8

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abhwvh@r.postjobfree.com . Phone 561-***-****

Sales Representative - IT

Summary

Successful sales professional in the healthcare industry with a stellar

performance record is seeking an opportunity to continue applying skills,

knowledge, and leadership in the sales and marketing of products in the

Information Technology industry as a career change. My successful track

record establishing relationships within the healthcare industry has

demonstrated that I already have a vast knowledge of promoting and selling

IT products. Extensive background in new product launch, product management

and account management and retention.

. Developed the very first JCAHO accredited Home Sleep Testing Program

in the US (6/2010).

Experience

Medical Decision Services, Ft. Lauderdale, FL 2007 to Present

Sales/Strategic Alliances

Market, sell, and promote new sleep diagnostic services and DME to

hospitals, clinics, physicians, and other durable medical equipment

providers. Work closely with team members and vendor representatives to

coordinate presentations, strategies and programs for product advancement.

. Hired to market, sell, and promote, a new concept in the sleep

disorders diagnostic industry and to create strategic alliances in order

to gain rapid market share and name recognition.

. Negotiated strategic partnerships with other companies that

complimented our products which contributed to a built in stream of leads

and new sales.

. Spearheaded project to obtain medical coverage guideline updates from

major insurance carriers for our product. Directly responsible for

obtaining coverage for our product from United HealthCare Insurance

Plans.

. Designed effective marketing campaigns to generate higher awareness

and availability of our products.

Total HealthCare Solutions, Miami, FL 2005 to 2007

Sales/Representative

Marketed and sold practice management services to physicians, clinics, and

other healthcare professionals in medical office, hospital, and clinical

settings.

. Consistently exceeded company expectation by selling 200% of quota

and obtaining better than 95% customer retention and satisfaction.

. Performed outstanding customer relationship management, ensuring

educated clients, customized products and services and creative, turnkey

solutions.

. Played an integral role in developing new areas of business that

ultimately increased sales and improved customer satisfaction levels

within existing clients.

Hemex Laboratories, Phoenix, AZ 2003 to 2005

Sales/GYN/Coagulation Specialist

Marketed and sold specialty coagulation services to hospitals, clinics, and

physicians with an emphasis in the obstetrical and gynecology specialties.

Directed all CME lectures and presentations for all southeastern U.S.

. Revitalized inactive accounts through consistent sales calls,

achiving an 80% reactivation in first year.

. Turned around underachieving territory by creating and implementing

new lines of sales revenue that resulted in first bonus paid to a sales

team member for the 1st time in 3 years.

. Grew my territory 300% within first 6 months for company with

annualized sales of over $1 million.

ThromboCare Diagnostics, Dallas, TX 2000 to 2003

Sales/Research Specialist

Marketed and sold diagnostic coagulation services to hospitals, and

clinics, meeting with administrators, physicians, nurses, and pharmacists.

Managed budgets for territory advertising, promotional events and

conventions and fostered name recognition of company throughout the

community.

. Increased sales at competitor's expense after assessing competitive

market position. Performed sales, marketing, and market trends research,

identified and tested markets, set-up prospect database, developed

marketing campaign, and handled follow-up.

. Built sales territory from $200k in annual revenue in 2000 to over

$600k in annual revenue by 1993.

. Organized and conducted numerous seminars such as new products and

continuing education for physicians.

Esoteric Testing Laboratories, Indianapolis, IN 1996 to 2000

Director of Contracting

Prepared, reviewed, and processed contracts with new providers. Developed

and implemented office, operations, and systems instructions, policies, and

procedures. Determined equipment costs and formulated and coordinated

policies to monitor contract profitabilitiy.

. Expanded product line, forecasted to generate additional revenue per

year.

. Identified and negotiated agreements with major vendors.

. Maintained hands-on responsibility for cold calling to initiate and

develop new business and grow accounts.

Horizons Medical Laboratories, Miami, FL 1992 to 1996

Sales/Representative

Marketed and sold general diagnostic services to physicians and other

healthcare professionals in medical offices, hospitals, and clinical

settings.

. Exceeded quota expectations every year, earning top Sales

Representative in my territory.

. Assisted in the growth of new territories and team members.

. Turned around underachieving, clients through evaluation and

restructuring of customer needs on a quarterly basis.

National Health Laboratories, Hollywood, FL 1986 to 1991

Client Services Coordinator

Involved with all aspects of customer service including solving problems,

answering questions, and working with customers to ensure fantastic

service. Maintained positive company image during difficult situations.

Assisted in business administration functions, which increased productivity

levels within the department.

. Implemented a "zero tolerance" complaint system. Improved incoming

complaints by reducing response time and rapid resolution policy within

24hrs, which resulted in improved customer service.

. Enthusiastically represented the company by professionally greeting

visitors.

. Scheduled regular staff training to enhance product knowledge,

improving customer service.

US NAVY, National and International 1981 to 1985

Hospital Medic

Provided clinical care encompassing both acute and chronic medical

conditions and injuries, admissions, discharge summaries, and managed the

ER junior medics. Performed histories and physical examinations.

. Remained calm in dangerous or crisis situations

. Provided emergency response to 911 calls, including traffic

accidents, domestic violence, fires, explosions, accidents, and serious

sudden illnesses

. CPR instructor for recertification of hospital staff.

Education

Miami Dade Community College, Miami, FL 1989

A.A.

Advanced courses in organic chemistry and bio-chemistry.

Wm and Mary College, Williamsburg, VA 1983

Completed credited honors english composition class which has significantly

contributed to my excellent writing and communication skills.

St. Augustine College, St. Augustine, FL 1984

A.S.

EMT/ Paramedic. Completed emergency medicine program for advanced cardiac

life support and paramedical science.

American Heart Association, Jacksonville, FL 1985

Certificate

Completed program: Certified Instructor for CPR certification of healthcare

professionals.

National Federation of Professional Fitness Trainers, Indianapolis, IN

2003

Certificate

Completed course and obtained certification as a First Class Personal

Fitness Trainer.

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