Customer Service Training
Resume:
Younes Khribouch
***** ******** ***** ** *** ***, Tampa, FL 33615
********@*****.***
Objective:
To obtain a QA Tester-Internship to contribute my knowledge for the growth of the company while completing
my degree in Oracle Database Administration.
Skills:
• Excellent ability to establish good relationships with customers.
• Able to travel in various areas.
• Experience with some issues related to public.
• Ability to handle and solve customer's problems.
• Proficient with computer literate such as Microsoft Word, Excel, Power point and Internet.
• Learning Quick /Adapting
• Well organized/ Team Support
• Excellent problem solving skills: Helped in resolving the customer issues.
• Dedicated and flexible
Technical Skills:
• Systems: Windows (98/XP/NT /2000/Server 2003), Linux (Red Hat, Centos, Ubuntu)
• Software: Vi, MS Office Suite, Visual Studio.NET, QA softwares (QCTD, QTP, Load Runner)
• Languages: SQL, PL/SQL, HTML
• ERP: SAP R/3 HR Module 4.6, 5.0 and ECC 6.0
Education:
2010 –present Oracle Database Administration
Techskills Technical School, Tampa, Fl
2004 -2006 MBA in International Business
Florida Metropolitan University, Clearwater, Florida Campus
2000 - 2004 Bachelor Degree, Economic Science
Mohammed V University; Rabat, Morocco
1998 - 2000 Associate degree, IT Management
Technical Institute of Directors and Management
(Institut Technique d'Administration et de Gestion) (ITAG); sale, Morocco
Professional Certifications/Trainings:
• Certificate in Introduction to SQL
• Certificate in IT Management
• Training in SAP R/3 HR module
• Training in Siebel software
• Training QA testing (QTP, LoadRunner, Manual Testing QC)
• Training in NOKIA products and services basically different phone models
Work experience:
Employer: Mary Kay (Dallas, TX)
Position: QA testing training
• Involved in functional, negative, regression, system integration(SIT), load/performance, security, browser
compatibility, and performance testing.
• Knowledge in test planning, test execution and test results analyses
• Good knowledge in automated testing tools WinRunner, Load Runner, QTP
• Creating of absence types such as casual/sick/annual leave & quotas.
Employer: ERP-TEK consultant (Manassas, VA)
Position: SAP HR Training
• SAP HR (Version: ECC 6.0).
• Defined Attendance, Absences, Substitutions, Overtime and Availability as per requirement.
• Creating of absence types such as casual/sick/annual leave & quotas.
• Involved in creating of public holiday/factory calendar; work schedules, planned working time.
• Involved in the setup and maintenance of enterprise and personnel structures in the organization.
• Setup and maintained number ranges for personnel number in the master data to indicate numbers that
are assigned internally or externally.
• Setup and maintained organizational structure including organizational units, jobs, position, cost center
assignments etc.
• Involved in integrating with cost accounting and cost distribution.
Employer: SCICOM (Tampa, FL)
Position: Quality technician
• provide coaching, feedback and assistance to French calls representatives
• Both French and English speaking with their devices (cell phone, GPS, tablets and other Nokia devices)
sold in the USA and Canada. My task was to answer difficult questions and problems transferred from
level 1 tech, mainly about cell phone-computer connection, GPS, apps installation, internet and browser
problems.
Employer: Fiduciary Agency - la wilaya (Mekness Morocco)
Position: Helpdesk assistant
• Configuration and testing of enterprise computers and network.
• Installation and support of desktops and notebooks in the enterprise.
• Provide technical assistance to desktop and notebook users
• Maintain equipment inventory and documentation.
• PC and printer troubleshooting.
• Weekly review of log for representative maintenance and troubleshooting.
Employer: Subway Restaurants (Largo FL)
Position: Restaurant Manager
• Balance service with costs to ensure profitability
• Promote guest satisfaction for steady repeat business
• Coach / schedule employees to maximum level of performance
• Monitor BOH for consistent sanitation, food quality and presentation
• Purchase / control inventory with attention to budget guidelines
Employer: Wafabank, (Morocco)
Position: Teller
• Extensive cash handling.
• Handel costumer and business costumer problems.
• Process customer deposits
• Made entries of transactions in the books of account
• Provide excellent customer service by answering or referring financial questions to correct
supervisory staff
• Maintain and balance cash drawer.
. Languages:
• Arabic : Native speaker, Fluent
• French : Fluent
• English : Professional Level
• Italian : Intermediate Level
Contact this candidate