Manager Management

DELWYNN GATES, resume

Name: Delwynn Gates (Ms.)

Home phone: 253-***-****

Address: ***** ******** ****** **. *, Sumner, WA, 98390

Email: ********@*******.***

Professional Summary:

20+ years of international IT experience in Canada, New Zealand and the

United States including self employed as an IT consultant for 5 years.

Skill set includes strengths in leadership, strategic planning, vendor

management, budgeting, project management, Agile, ERM, E-Business and EDI.

WORK EXPERIENCE:

2007 - April 2009 IT Manager, Weyerhaeuser Company, Federal Way,

Washington, U.S.A.

Managed a technical team of 30 people responsible for the company's

electronic content and records management using FileNet Image Services,

Business Process Management, Content Manager, and SharePoint applications

and automated faxing with RightFax. Responsible for promoting our

services, budget management, vendor management including annual maintenance

negotiations, retiring legacy applications, collaboration with other

technical teams, incident management, implementing service level

agreements, conduct customer satisfaction surveys, performance reviews and

coaching.

2002 - April 2007 E-Business Program Manager, Weyerhaeuser Company,

Federal Way, WA

Creating and executing an E-Business strategy for the Containerboard,

Packaging and Recycling business lines.

Provided E-Business services such as Business-to-Business hook-ups, EDI

transactions, and web based collaboration tools for customer order entry

and sharing product designs. Implemented Sarbanes Oaxley processes.

Responsibilities include implementing common processes and standards;

customer relationship management; liaison between customers and technical

teams; requirements gathering and analysis; leading a team of EDI

Coordinators and analysts; prioritizing the workload; and project

management.

1994 - 2002 Solutions Consultant, Weyerhaeuser Company, Federal Way,

WA

Created technical designs and implemented standard work flow processes,

managed projects, communicated with internal and external customer base,

participated with standards committees (UCC, PapiNet, AF&PA), integrated

applications after company acquisitions.

1990 - 1994 Independent Consultant, Kamloops, B.C. Canada

Contracts included development and support of mill maintenance applications

at the Weyerhaeuser Pulp Mill; instructing adult personal computer classes;

implementation of a client tracking system for a counselling agency;

supervised data entry teams of 10-12 persons.

Citizenship: Canada and New Zealand

U.S. Status: Permanent Resident (Green Card)

EDUCATION & TRAINING:

SIM, NW Regional Leadership certification - 2008

ITIL certification - 2008

HIPPA certification - 2008

Weyerhaeuser Leadership Institute certification - 2006

Computer Analyst/Programmer, associate degree, Red River College, Winnipeg,

Canada

Criminology Certificate, Red River College, Winnipeg, Canada

PROFESSIONAL ASSOCIATIONS:

Present: Society for Information Management (SIM), North West Regional

Leadership Forum

Association for Information and Image Management (AIIM)

Electronic Product Code (EPC) Global, RFID Business Action Group

Past: American Forest & Paper Association (AF&PA), Electronic Commerce

Committee Chairperson 2000-2005

Uniform Code Council, E-Business standards committee

PapiNet standards committee (XML)

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