Susan Silva

425-***-**** Auburn, WA abhwrp@r.postjobfree.com

Professional Profile

Exceptional Account Manager with 10+ years’ Customer Service experience managing highly visible local

and national marketing and sales firm clients. 5+ years managing a six to eight employee sales office. Highly

proficient using Microsoft Office Products with special expertise in Word, Excel and Outlook. Dedicated team

player as well as the ability to work independently.

Career

The Millard Law Firm, Alpharetta, GA Sept 2013 – Nov 2014

Experience Independent Law Firm

Paralegal, Office Assistant – Assist the attorney’s in maintaining client files,

scheduling consultations and preparing for hearings and trials. Organizational skills to

meet deadlines.

Accomplishments:

• Organization and productivity increased 75%.

• Assisting with computer training and new hire training.

Traveler’s Insurance, Alpharetta, GA Oct 2013-Mar 2014

Large Insurance Company

Account Manager - As part of the Ocean Marine division, I was responsible for the

company’s online site which allowed those who requested the basic coverage for

Cargo Shipments and MGL coverage, to purchase the product quickly and easily.

Participated in the training for Hull and Bumbershoot products.

.

Accomplishments:

• Achieved the knowledge and understanding quickly of the industry and products offered

to be certified in the allotted training period.

Cramer Krasselt, Seattle, WA Jan 2006 - June 2013

General Advertising Agency based in Chicago, IL

Senior Account Manager - Oversaw Yellow Page and Internet Yellow

Page advertising for national accounts including artwork and marketing plans.

Servicing customers both orally and written. Multi-tasking and prioritizing urgent

matters on a daily basis in order to accurately place client’s advertising.

Accomplishments:

• Increased commission rates 10% by establishing client business plans.

• 30% major account participation increase in 2012 from prior year.

• Avoided 7+ % loss by moving 20% of income from print to internet media.

• Independent producer and only requested guidance on complex issues.

National Multimedia Marketing Inc., Bellevue, WA Nov 1997 - Dec 2005

Certified Marketing Representative Agency based in Laguna Hills, CA

National Account Executive/Office Manager – Directed multi-million dollar

yellow page and internet advertising while supervising 6 to 8 employees.

Accomplishments:

• 2003 Employee of the Year

• Re-established a new facility without affecting client revenue after a

devastating office fire.

• Attained office manager position after joining firm as a receptionist.

Design Imports India, Seattle WA July 1992 - Oct 1997

Textile Importer of home goods for retailers in Seattle, WA

Sales Coordinator - Sole support to the sales manager and 30 sales

representatives for this major textiles and gift industry importer.

Accomplishments:

• Ensured 95% on time custom shipments delivery to Eastern US and

South America by meticulously coordinating client sales purchase orders.

• Created trade show booth presentations annually at national home

shows generating customer sales and providing technical support.

Education ITT Technical Institute, Indianapolis, IN

Associates Degree

9/2010 – 9/2013

Seminars Dennison University, Columbus, OH

Business Management: “Dealing with Difficult and Demanding Customers”

New Horizons, Seattle, WA

Computer Training: Word, Excel, Outlook and Power Point

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