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Customer Service Manager

Location:
Long Beach, CA, 90804
Posted:
January 22, 2011

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Resume:

Brandon J. Brooks

**** **** **** **. ***. ***

Long Beach, CA 90804

562-***-****

abhwr5@r.postjobfree.com

Objective

To obtain an entry-level position in a successful company, where management

opportunities are achievable within two years; in an enjoyable and rewarding

environment that utilizes both the people skills and leadership skills I developed in

college.

Experience

Manager/Bartender/Server, Sharkeez Coastal Cantina, Huntington Beach, CA July

2008 to November 2010

• Opening procedures including: Television programming, lighting, music,

insuring patio and bar are ready by opening, cash drawers, count safe par, etc.

• Customer Service: Interact w/ all customers, rectify staff mistakes

• Staff’s checkout: Counting cash drawer, verifying employee’s blind-drop are

within the acceptable variance, read/sign void explanations and mistake logs

• Assisting staff during operations: bartending, expedite food, cleanliness, etc.

Manager/Retail/Online Store Operations, Balance Lifestyles Clothing Store, Cerritos,

CA. February 2007 to June 2010

• Develop/Implement new procedures/policies in a growing start-up company

• Monthly Reporting: Sales, Monthly Margin, Inventory Valuation, Freight

Costs, Returns, and Taxes

• Hiring/Account management of the marketing street team

• Manage online store by processing, packaging and shipping orders

• Customer service, by answering phone calls, and assisting customers in both

the online store and at our physical storefront

• Data entry/ Adding and removing inventory from Lightspeed POS System

Property Management/Warehouse Worker, California State University, Long Beach,

CA. August 2001 to November 2007

• Clerical work including: Data entry, scanning, emails, filing, faxing, and

answering phone calls

• Operate forklift to move oversize items

• Assign State property tag numbers to new equipment for inventory purposes

• Recruitment, training, and supervision of student workers

Education

• California State University, Long Beach, CA

Graduated fall 2009 with a Bachelors of Science Degree in Business/

Management

Special Skills

• Leadership: 2+ years experience in leading the actions 20-60 individuals

• Strong ability to communicate well with others

• Proficient in Aloha, Lightspeed POS and Microsoft Office (Word, Excel,

PowerPoint, Photoshop)

• Able to operate hand trucks, pallet jacks, and campus vehicles

• O.S.H.A. Certified Forklift Operator, 5+ years

Honors and Activities

• Employee of the Month, Sharkeez, October 2008 and April 2010

• President of Sigma Alpha Epsilon for two terms, where I managed an

organization with over 60 members; ran meetings; set and accomplished

realistic goals for organizational growth; and help develop, as well as, keep

a working budget.

• House Manager of a four unit apartment complex for almost two

years; collected rent, Chairmen of the Committee of Risk Management,

minor maintenance, managed waste disposal

• Dean’s list, CSULB

• Committee member of the Inter-Fraternal Council, one year

References

Tyler Roy, Lead, Sharkeez Hermosa Beach, CA Professional 818-***-****

Michael Ewert, Lead, Sharkeez Huntington Beach, CA Professional 310-***-****

Lisa Sales, Host, Panama Joe’s, Long Beach, CA Personal 562-***-****

Joseph Palacios, Balance Lifestyles, Cerritos, CA Professional

562-***-****



Contact this candidate