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Manager Customer Service

Location:
Sarasota, FL, 34231
Posted:
January 23, 2011

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Resume:

Jenni Cupo

**** *** ******* ******

Sarasota, FL 34231

Phone: 941-***-****

Email: abhwq9@r.postjobfree.com

Objective

I am seeking a position in Finance/Marketing where my extensive experience

will be further developed and utilized. I am extremely detail oriented and

able to work with minimal supervision. I also possess strong

organizational skills, exceptional written and verbal communication skills,

and strong customer service skills and I am excellent at interpersonal

communication. My goal is to become an asset to your company by being

highly motivated and driven to succeed.

Career Profile

. Seven years of progressively responsible experience in administration

and finance.

. Proficient in several computer programs such as, Mas 90, Mainstreet,

Advantage, Edge, Pac, Oracle, Emis, Calyx/Point, Encompass, Microsoft

Word, Excel, Outlook and Act.

. Knowledge of underwriting requirements for FNMA, FHLMC, and FHA.

. In-depth familiarity with local, state and national laws (Truth-in

Lending, RESPA, etc.)

. Ability to analyze financial information.

Employment History

SRQ Mortgages, January 2010 - January 2011

Loan Officer Assistant

. Worked directly with the Branch Manager/Loan Officer and the client

from the initial application through closing.

. Took application and pre-qualified prospective borrowers for home

purchases and refinancing.

. Reviewed client's credit, income and assets.

. Reviewed contracts, prepared GFE's and loan disclosures.

. Gathered and assembled all required documentation for processing and

underwriting on each transaction, and prepared explanation letters

related to each individual loan.

. Reviewed HUD's and answered any closing questions with clients.

. Worked with the processors, underwriters, title companies, appraisers

and insurance companies.

. Keeping the borrower's, buyer's agents and listing agents updated with

a weekly loan status report.

. Reviewed new loan guidelines, programs, updates and changes in

correspondent lending.

. Used a customized excel spreadsheet to help keep me organized and

make sure all steps from application to closing have been met.

. Created a database of clients and business contacts using Act.

. Created marketing materials for clients and business contacts with

monthly newsletters, as well as birthday and anniversary cards.

St. Armand's Mortgage/Megastar Financial Corp, July 2010 - January 2011

Loan Officer Assistant

. Worked directly with a Branch Manager/Loan Officer and clients form

the beginning of the application to closing.

. Took customer applications for pre-qualification.

. Pulled and reviewed customer credit, income and assets.

. Reviewed contracts, prepared GFE's, and loan disclosures.

. Obtained information from the borrower such as: bank statements, CPA

letters as well as explanation letters.

. Worked with processors, underwriters, title companies, appraisers and

insurance companies.

. Reviewed HUD's and answering any closing questions with clients.

. Updated client database and created marketing materials.

Quality Smith, April 2007 - November 2007

Finance Assistant

. Performed accounts payable and accounts receivable functions.

. Ensured timely payments of vendor invoices.

. Produced a variety of financial reports for management.

. Worked on daily completion and maintenance of general ledgers.

. Reconciled daily invoice transactions and entered daily sales into

main database.

. Processed insurance claims.

. Filed customer and vendor information.

. Reconciled company credit cards.

. Made daily bank deposits.

Countrywide Home Loans, April 2004 - February 2006

Production Assistant

. Worked directly with a Sales Manager/Loan Officer.

. Took customer applications for pre-qualification.

. Pulled and reviewed customer credit, income and assets.

. Reviewed contracts, preparing GFE's, and loan disclosures.

. Obtained information from the borrower such as: bank statements, CPA

letters as well as explanation letters.

. Produced a full color monthly newsletter as an advertising tool.

. Worked with processors, underwriters, title companies and insurance

companies.

. Ordered title, appraisals and insurance.

. Reviewed HUD's and answering any closing questions with clients.

. Updated client database in Act.

Chase Manhattan Mortgage, November 2002 - April 2004

Loan Processor/Receptionist

. Administrative duties such as answering phones, directing calls,

copying files, faxing and mailing.

. Processed bills in the accounts payable department for the branch and

three satellite offices.

. Ordered appraisals, title and insurance.

. Oversaw and created marketing materials for loan officers.

. Collected borrower's income and assets information.

. Reviewed the collected documentation to make sure the borrower meets

FNMA, FHLMC, and FHA guidelines.

. Researched new loan guidelines, programs, updates and changes to keep

current in the mortgage lending industry.

. Ordered and reviewed VOE, VOD, VOM, credit reports and mortgage

history.

. Prepared files for the underwriter to review

. Organized the file for closing and reviewing HUD's.

Education

20 Hour SAFE Comprehensive: Licensing Education & Exam Prep Course

Florida 4 Hour SAFE Course

National Mortgage Licensing System #364320

Passed both State and Federal Testing, application is in review.

Rider University, Lawrenceville, NJ

Child Psychology



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