Sales Manager
Resume:
Shalyce D. Jackson
Orlando, FL 32806
www.shalycejackson.com **************@*****.***
SALES & OPERATIONS MANAGER
Business oriented professional directing broad areas of sales, marketing and managing within fast-paced,
high-tech environments. Effective in utilizing resources, improving processes, and increasing sales through
innovative relationships. Ability to evaluate business needs and implement strategies with profitable results.
Strategic leader with a successful background building and leading individuals and teams to exceeding goals
in the area of sales, marketing, business development and management. Equally valuable areas of
qualification include:
New Business Development / Client Relationship Building/ Project Management/ Facilities Operations /
HR / Staff Management / Contract Negotiations / Purchasing / Budget Control / Sales & Target
Marketing / Financial Reporting / Personnel Motivation Program / Team Development
PROFESSIONAL EXPERIENCE
Baxter Health Care, Tampa/Lakeland, FL 2008 to 2011
Sales & Operations Business Manager
Sales & Marketing Management
• Increased annual sales revenue from $3.1M to $3.8M. Sales increased through newly developed
marketing literature, incentives and community involvement of major accounts that included: insurance
companies, chamber of commerce, city officials, colleges and business owners.
• Launched successful marketing strategies which resulted in continuous delivery of top services to
clients and 90% of facility profits.
• Increased facility revenues by 25% annually capturing double digit growth with 20% profitability.
Business Management
• Managed daily operations of service centers for two regional areas in Florida and North Carolina.
• Interfaced with cross-functional teams of recruitment/tradeshows, training, human resources,
marketing and business conferences.
• Responsible for several layers of staff which included: recruitment, training and performance
evaluation.
• Decreased monthly expenses by $50K as a direct result of revamping processes for purchases and
vendor contracts.
• Assembled financial analysis and reporting activities for all facilities, including budgets, cost estimates,
purchasing, invoicing, facility contracts, proposal review and authorization .
• Adhered and managed to all Good Manufacturing Policies (GMP) and procedures as stipulated by the FDA.
Administered annual regulated audits by Federal Drug and Administration (FDA), Clinical Laboratories
Improvement Amendments (CLIA/Cola) and Bioscience for standard operating procedures of plasma
and hemophilia regulations.
• Develop a plan to support required training equipment and facilities and resolved any technical or
logistical problems.
• Managed training and development projects/initiatives to meet cost and production goals.
Shalyce D. Jackson 2
Abbott Labs, Central and Western, FL 2006 to 2008
Medical Device Sales Territory Manager
• Developed product line by implementing sales and marketing strategies among health care
providers, institutions, DMEs, national trade shows and corporate insurance providers to
increase prescriptions and formulary compliance for Hemophilia Testing Devices. Developed
and executed sales and marketing strategies, build related functional areas between corporate,
point of care institutions, health care professionals and community advocates.
Accomplishment:
• Increased quarterly market share by 1% resulting in Top 15% District Sales and Top 20% in National
Sales for Diabetes product line.
Merck & Co., Ohio & Florida 2001 to 2006
Specialty Sales Territory Manager
• Promoted multi-source drugs to physicians, retail and institutions through building value with product
education and clinical trial data. Assisted in negotiating contracts with Hospital Materials Managers,
Pharmacy Directors, Pharmacy Drug Buyers, and other key hospital officials for product line of patient
care.
Accomplishments:
Received nine “Awards of Excellence “ in Sales Performance for the South East Region.
Exceeded all performance measurements by a minimum of 10%, annually.
Novartis Pharmaceuticals, Dayton, Ohio 1999 to 2001
Sales Consultant Manager
• Provided business-to-business sales by developing, managing, and executing a business plan
educate health care professionals on specialized pharmaceutical products for the benefit of patient
care.
Accomplishment:
• Increased quarterly market share by 1% resulting in Top 5% District Sales and Top 10% in National
Sales for hypertension product.
• Regional Sales Award for Top 5% ranking and ranked 2nd out of 60 representatives in regional sales
force.
System Concepts, Inc., Dayton, Ohio 1998 to 2001
Director of Sales & Marketing
• Developed new business leads and relationships for ERP Package (JDEdwards) supporting financials,
material production, sales & marketing which generating $1M in organizational profits. Established
systems to provide limited data to vendors, resulting in dramatic effective production of accounting staff.
• Performed key role as software consultant during transition from IBM Mainframe to client/server mode and
recommended database, development and network software that contributed to eliminating mainframe support
structure with 20% decrease in support costs.
EDUCATION
Antioch McGregor University, Wright State University
Yellow Springs, Ohio Ohio Dayton, Ohio
Master of Arts in Business Administration Bachelor of Science in Business Administration
PROFESSIONAL AFFILIATIONS
Advisory Health Board of Florida Career Institute / National MBA Association
National Sales Network, Orlando Chapter / Toastmaster Club, Dayton OH/Tampa, FL
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