Customer Service Software

Michael Romenik

*** **** ****** *** # *** ( New York, NY, 10036 ( 646-***-**** (

*********@*****.***

Objective

> Obtain position in a field where I am able to demonstrate strong

technical and analytical skills.

> Provide reliable and trustworthy service to the community.

> Ensure continuous company's growth and productivity by providing

excellent customer service.

Education

> Very Staff IT Certification School

New York, NY

Certifications Acquired: CompTia A+, CompTia N+, MCP (Microsoft

Certified Professional),

Microsoft MCSE 70-270 Certified

> New York City College of Technology

Brooklyn, NY

Bachelor of Technology, Computer Systems, Dec 2008

GPA 3.2

> LaGuardia Community College

Long Island City, NY

Associate of Applied Science, Network Systems Administration, March

2004

GPA 3.2

Technical Skills

Platforms: Windows 9X/NT/2000/XP/Server 2003/7,MS-DOS, Active Directory

Applications: Microsoft Office 2007, Acronis, Ghost 11,Sysprep,Vmware, WSUS,

Remedy, Outlook 2010

Hardware: Installation, configuration and maintenance

Experience

Photography Studies College, Melbourne, Vic, Australia

Junior Administrator

08/09-04/10

Supported large 400+ user college network: set up domain users, created and

administered group policies, managed passwords and NTFS permissions.

Assisted faculty members and students with hardware and software issues. Trained

and helped users utilize software such as Microsoft Office, Internet Explorer and

Adobe Photoshop.

Remotely administered and configured workstations/servers. Assisted users with

resolving network connectivity log ons and email issues. Utilized Remote

Assistance, Remote Desktop and Team Viewer to resolve client/server connectivity

related issues.

Deployed and organized Windows critical updates to workstations and servers thru

(WSUS) Windows Server Update Services Server.

Deployed and managed OS network installations using Sysprep, Ghost and Acronis

imaging programs.

Backed Up and Restored user and system data to Servers and Workstations.

Optimized overall PC performance and resolved multiple MBR issues: removed

viruses, spyware and malware, scanned and defragmented hard drives, installed and

troubleshot drivers, used Bootvis as a primary program and service optimizer.

Setup and managed e-mail accounts thru Microsoft Outlook 2007.Backed up and

recovered e-mails and e-mail accounts.

Maintained and monitored DNS/DHCP Servers.

Purchased and managed inventory of all PC's and network equipment.

Cooper Square Realty, New York, NY

Concierge

10/06-03/09

Maintained safety and security at all times; monitored traffic and deliveries in

and out of building.

Greeted residents and tenants in a friendly and courteous manner.

Experienced in Building Link and Key Track systems.

Universal Music Group, New York, NY

Help Desk

Intern

06/07-08/07

Installed and configured wireless routers and switches.

Configured, maintained, and repaired desktop computer systems.

Engaged and tracked priority issues, which were timely documented, resolved and

followed up. Logged calls and technical issues using Remedy tracking software

suite.

Call Volume ranged from 15-20 per day.

Trained employees and helped them manage graphic/video editing programs such as

Adobe Photoshop and Pinnacle Studio Suite.

Supported large 500+ user corporate network: set up users and managed passwords.

Managed and configured desktops: analyzed and optimized desktops by implementing

new antivirus and anti-spyware solutions.

Forest Hills Senior Center, Forest Hills, NY

Junior

Administrator

05/05-07/05

Provided basic computer knowledge skills to senior citizens.

Trained new employees and volunteers.

Assisted staff members and senior citizens with resolving hardware and software

issues.

Administered system backups, recovery and clean install deployments.

Maintained and troubleshot servers: Resolved e-mail connectivity issues, setup

e-mail clients and backed up data and e-mail accounts.

Maintained and configured Cisco Catalyst 2900 Series.

Controlled and monitored network with PIX Firewall.

Researched, tested and implemented new technologies(software and hardware).

Optimized overall system performance: Enforced disk quotas for better user

management, enabled System Monitor Performance tools to track and collect data.

Scheduled monthly system checkups: Defragmented drives and page files, checked

systems for errors and managed audit logs.

Setup and managed printers, scanners and cameras: scheduled printer priorities,

assigned appropriate privileges and install corresponding drivers. Monitored

overall performance and troubleshot printers as needed.

Resolved OS connectivity issues: troubleshot Windows and third-party firewalls,

utilized network tools such Ping, Tracert, Pathping and Netstat to resolve

bottlenecks and network performance.

Carried out and assigned Power Option policies: Created Power Alerts implemented

various hardware profiles and configured these profiles accordingly to comply

with user's and company's requirements.

LaGuardia Community College, NY

Desktop Support

Intern

12/03-04/04

Installed and configured Exchange Server 2003(including maintenance, updates,

E-mail client/server administration).

Secured Lan Environment with Norton Antivirus 8 Enterprise.

Tested and configured staff PC Systems.

Performed remote and on-site OS installations: utilized Symantec Ghost 8.0 to

distribute and deploy OS simultaneously to multiple PC systems. Created and

configured custom installations to fit user's needs.

Enforced restrictive local policies to prevent access to unauthorized users: used

LGPO security templates as well as Local Security Policy tools.

Managed NTFS and Web Permissions: assigned objects to groups and setup privileges

to enhance user's experience and simplify administrative account management.

Contact this candidate