Customer Service Manager
Resume:
Missy Kane
St. Petersburg, FL 33709
January 24, 2011
I would like to be considered for the position that is currently posted for an Benefits
Administrator. I think I would be a perfect fit for this position. I am a very outgoing and
enthusiastic person who wakes up with a smile on my face and a can do attitude.
I possess strong leadership skills, excellent organizational skills and I am a highly
effective communicator especially dealing with sensitive, confidential information. I have
the motivation and desire to encourage and develop others. I work effectively with people
from diverse backgrounds and cultures. I enjoy working in a team environment as well as
find it challenging.
During my career, I have a proven track record of having exceeded the expectations
given to me and most recently in my career at Essilor of America, Inc. have truly shown
my flexibility and the ability to adapt to change with the closing of three of our major
facilities here in the Tampa Bay area.
I consider my forte to be employee benefits and the first position that I held at Essilor
was in the in-house Benefits department. Although the last 10 years have been primarily
in support of the HR function my true heart lies with the Benefit function. I truly feel a
sense of satisfaction when I know that I have helped an employee with a problem they
may have been experiencing. I pride myself on my customer service skills and the fact
that I can related to all employees from the VP down to the line worker.
I have exhibited dedication and hard work throughout the years doing whatever was
required in order to make my job successful. I have developed a good working
relationship with my peers and support team concept.
I welcome the opportunity to discuss my qualifications in greater depth. My resume is
attached with further details of my experience and accomplishments. My salary
requirements are $45,000 per year.
Thank you for your consideration
MELISSA KANE
7650 Bristol Ct. N.
St. Petersburg, FL 33709
Residence: 727-***-**** Office: 727-***-****
Cellular: 727-***-**** Email: abhwlv@r.postjobfree.com
SUMMARY
Dedicated, conscientious and hardworking administrator, who learns quickly, develops strong working
relationships, and manages multiple tasks. Experienced as a Benefits/Human Resource professional in the
Optical Manufacturing field.
PROFESSIONAL EXPERIENCE
ESSILOR OF AMERICA, St. Petersburg, FL 1991 to current
Sr. HR Administrative Assistant/Benefits Coordinator
Responsible for daily administration and support for Human Resource office for Research & Development
group of 150 local employees to include benefits, recruiting, workers compensation and EHS support.
Benefits Liaison
Key administrator for annual open enrollment process. Hold on site benefit enrollment sessions
•
with presentations detailing all changes for upcoming plan year.
Adding/deleting all plan members based on qualifying event(s).
•
Assist employees with problems related to benefit program including medical/dental plan, 401k
•
plan, STD/LOA benefits and any payroll errors. Contact with vendors, providers, & dependents.
Functional administrator of COBRA program.
•
Planning local wellness events, (annual flu shots, health fairs).
•
Administrative Duties
Support HR Director, Consultants, and Manager
•
LOA, STD, WC processing
•
Phone work, scheduling meetings, ordering supplies, machine maintenance, typing, faxing and
•
maintaining employee files, purchase regulations, and check requests.
Gather and report information on a monthly basis on absentee, turnover
•
Coordinate travel arrangements for the HR Director, remote sales force, and visitors from other
•
facilities.
Plan and coordinate yearly events and activities.
•
Quarterly newsletter
•
Update of EHS website
•
Manage Job Opportunity Program
Post open positions, internally and externally.
•
Schedule interviews with hiring manager. Notify candidates of result.
•
Manage all aspects of temporary hiring including contacting agencies, interviewing candidates,
•
and offering positions.
MELISSA KANE Page Two
Process News Hires and Reduction in Force
Handle all paperwork for new hires and temporary personnel.
•
Collated severance packages for the closing of (3) St. Petersburg manufacturing facilities.
•
Helped all affected employees file unemployment claims.
•
Occasionally held one on one meetings with affected personnel to go over severance packages.
•
• Coordinate Receptionist and Administrative duties.
Group Leader/Trainer/Benefits
Group Leader for self funded benefits department to support company of approx. 2500 employees.
Group Leader
Handled day to day administration for seven person team.
• Scheduled workflow.
• Resolved personnel and technical problems.
Trainer
Created training procedure for claims handling.
Benefits
Processed medical and dental claims for multiple locations and facilities (3000+ lives).
•
High volume call facility, averaging 100+ calls daily including providers, employees &
•
dependents.
Administered COBRA
•
Run monthly reports for billing
•
Enrollment of all new plan members.
•
EDUCATION
Graduate, Northeast High School, St. Petersburg, FL
College Courses in General Studies
SPECIAL TRAINING / PROFESSIONAL DEVELOPMENT
ISO Auditor – Certified 9002
HR Generalist Completion Certification
HR Assistant Completion Certification
Coach The Coach, Lee Hecht Harrison
COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint and Outlook
eTime with ADP and HRIS
Contact this candidate