Customer Service Sales

CAD and Design Skills

CAD software: Revit, AutoCAD, ArchiCAD, Sketchup

Computer Software: Microsoft Office, Photoshop

Field Experience: Survey and measure existing buildings

Knowledge of ICC codes and requirements and ability to research pertinent

codes for projects

Full construction documents assembly

Working with jurisdictions for permitting

Career highlights

Assisted in interior design projects by creating floor plans and furniture

layouts

Projects among most profitable of the firm

Over 7 years in a corporate setting focused on customer satisfaction and

process improvement

Excellent customer service skills and high attention to detail

Excellent verbal and written communications skills

Communicated effectively with all levels of management and clients

Work well in a team setting as well as independently

Professional Experience

Castle Creek Winery, September 2010 to present

Tasting Room Attendant - Responsible for serving wine samples and education

for customers. Provided wine and merchandise sales and assured merchandise

was available on sales floor.

Stream Global Services, August 2009 to September 2010

Technical Support Representative - Responsible for supporting and technical

troubleshooting of the Apple iPhone. Assisted with customer inquiries and

technical regarding their device.

Volt Technical Staffing. April 2009 to August 2009

Technical Support Representative - Call center position, responsible for

troubleshooting technical issues relating to DSL modem installation and

home networking. Delivering phone support and light sales of products

offered by client.

Deardorf, Pang and Weymiller Architects, Inc. January 2007, to January 2009

Job Captain - Responsible for CAD input and drafting of floor, ceiling and

details related to the architectural floor plans. Responsibilities include

coordinating floor plan backgrounds for mechanical, plumbing and

engineering consultants, as well as, required documentation on projects

assigned. Coordinate documentation for city submittals, follow up on city

review progress and addressing city red-line comments. Assist with 3D

renderings and design to assist clients with visual concepts.

Bank of America, January 2003 to December 2006

Assistant Vice President - Data Security: Responsible for creation and

monitoring of systems access for Bankcard Operations. Assisted in workflow

creation and documentation of processes related to system security and ID

administration. Created effective workflows which standardized access

across the lines of business, as well as, increased accuracy and

productivity of system administrators.

June 2001 to November 2002

Analyst 1 - System Administration and Support: Responsible for first level

PC hardware, PC software and phone support for 2,500 users. Provided

second level support by managing internal and external service providers.

Responsibilities included hardware and software support for various bank

applications, troubleshooting and supporting Data Security questions and ID

maintenance, including adds, changes, deletes, and resets.

November 2000-June 2001

Operations Analyst: Performed daily analysis of the operations workflow

for the Customer Service, Correspondence Department. Required a high level

of attention to detail and advanced Microsoft Office Skills including Excel

and Word. Responsible for tracking volumes and trends of incoming

correspondence and submit results and recommendations to management under

deadline restrictions. Tracked Overtime reporting, Attrition and New

Hires, weekly status reports for upper management, Incentive Reports and

Capacity Planning.

May 2000 - November 2000

Senior Customer Service Representative: Responsible for customer

experience for Marketing Support Correspondence. Maintained and managed

Central States Indemnity Insurance on customer's credit card accounts.

Selected to help with many projects that required technical skills for

upper management.

Education

Bachelor of Arts in Linguistics

Brigham Young University, Provo, Utah 1998

Certificate in CAD Drafting

Phoenix College, Phoenix, AZ 2008

Pursuing additional coursework in design and drafting

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