Customer Service Manager

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Qiana S. Young .*** Merton apt# *** ? Detroit, Mi 48203 ? 313-***-**** ?

abhwjb@r.postjobfree.com

Medical Receptionist

Objective: dedicated, service-focused professional seeking transition into

healthcare as a medical receptionist, reliable worker with the ability to

quickly learn new concepts and skills. Backed by solid work history,

reputation as a team player and passion for helping others. Skills

include:

. MS Word

. MS Excel

. MS PowerPoint

. MS Access

. Data Entry

. Setting up appointments

. Customer service

Education

Currently studying Medical billing and coding and Conversational Spanish

Certified in First Aid & CPR, 2010- Present

Marygrove College 2005-2007

Metro Technology Institute, 2002-2003

High School Diploma, Communication Media Arts, - Detroit, Mi, 2000

Professional Experience

Fame - Troy, Mi/Harper Woods, Mi

Sales Associate/Assistant Manager Trainee/Visual Aid Manager, 2006-

Serve as a key member of interdisciplinary sales team for a busy retail

store practice. Assist store manager, two assistant managers. as well as

the sales team in ensuring optimal customer service and smooth daily

functioning of the store. Key Results:

. Consistently praised for efficient handling of administrative and

assistant manager trainee duties (e.g., answering phones,, maintaining

reorder merchandise records,, billing and bookkeeping) that allowed

Store manager have a better understanding of what items where saling.

. Demonstrated proficiency in taking customer request of there held

merchandise as well as giving my undivided attention on there needs and

concerns of the merchandise they were purchasing.

. Ensured the cleanliness, sanitation and maintenance of all facilities,

fitting rooms and equipment.

. Helped implement practice's quality assurance and team work atmosphere

through the duration of my shift. Efforts ensured compliance with Store

policy and management; improved customer service/satisfaction;

. Reacted calmly and effectively in emergency situations, and added the

personal, caring touch that immediately customer service at ease.

Steve and Barry - Troy, Mi

Sales Associate/Fitting Room Attendant/Eleven Ambassador, 2005-2009

Collected customer garment from the fitting room in a timely matter.

Qiana was a vital member of our early morning stock team...possesses

exceptional b interpersonal and customer service skills...strong command of

basic sales...well-organized and efficient...her efforts alone ensure

that we were able to replenished the racks with the merchandise that was

in demand for the season as well as for the sports season. ...one of the

finest Sales associate I have worked with throughout my 3-years of working

with her., she was always on time even when weather was a factor and she

had a positive outlook on her repetitive task and was a joy to work with. -

Jason A. Lewis, Former Stock Manager Steve and Barry

. Answering the phone at the cash rep. And directing the customer to the

proper authority figure.

. Reacted with poise and grace towards every customer and went above and

beyond the call of duty.

Volunteer

Getting the Connection - Intern Executive Assistant, 2010-2011

Detroit Rescue Mission- Executive Assisstant, 2007-2009

VIP Spa- Receptionist 2007

Blessing Plus intern Executive Assistant, 2002-2004

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