Customer Service Manager

Joyce A. Salzman

***** ***** ****,

Wimauma, FL *3598

813-***-**** (cell)

abhwi6@r.postjobfree.com

Experience History:

*/** - ******* - ****** *******/Medical Assistant

Sandra L. Hanson, M.D., The Breast Clinic, Inc., Fort Walton Beach, FL

A/R, A/P, direct deposit Payroll Quickbooks, Medical Manager, MRS QA

system, Fischer Imaging PACs system, Medical/Surgical Assist,

Reception/Scheduling, Human Resources, Project Managing transition

to Electronic Medical Records (Athena), Physician credentialing,

maintaining website, Physician-Payor contract negotiations. In office IT

support.

7/06 - 1/07 Office Manager/Bookkeeper (Clint/Shannon Aden 850-***-****)

A &S Construction & Development, Fort Walton Beach, FL

Multi tasking in all fields of Construction production, utilizing bi

monthly draw request, AIA reports,

A/R, A/P, Payroll (Peachtree), HR functions, administrative support as

well as construction scheduling.

12/05 - 7/06 - Office Mgr. (Randy Branham 259 5948)

DestinAsia Group, Destin, FL

Office Manager, all aspects of office support, Quickbooks

1/05 - 10/05 Real Estate and support

Destin Real Estate, Santa Rosa Beach, FL

10/04 - 12/04 Human Resources

TECO Energy (Through PMI Outsourcing), Tampa, FL

Focal point of recruiting of 20-40 CSR positions to be hired by 1/3/05. As

well as processing new employee's documentation, background requirements,

drug screens, reviewing company benefits, tracking all candidates in HR

Database

1999-5/04 Project Manager (David Ellis 813-***-****)

AT&T Global Network Services, Tampa FL

Remote Access; Managed multiple departments to provide customized software

to Fortune 500 Customers globally. Responded to inbound inquiries from

Sales regarding company services and available customizations of Internet

Software as well as recommend strategies to achieve Customer's goals. I

provided Customer Service and support as the Point of Contact for all

stages of Project Management from the gathering of requirements through

the deployment of the final customized software. Also I was responsible

for researching, implementing and promoting new policy and procedures,

while adhering to company confidentiality, security and legal

requirements. In addition, I acted as single Point of Contact for the

newly implemented Time Reporting software for the organization of 350+

employees as well as the Main Point of Contact for CD-ROM Packaging,

manufacturing and distribution of General Availability Internet Access

Software.

Joyce A. Salzman Page 2

1997-1999 Human Resource Manager (MyLinh Shatton 813-***-****)

Continental Plastics, Lakeland, FL

Responsible for recruiting, hiring and providing orientation of all entry

level employees. Position required working as a liaison between Management

and Union employees. Administered and processed employee benefits for

hourly and salaried employees, processed payroll for 100+ employees,

managed and maintained workers compensation claims, implemented and

developed attendance control program, tracking of accrued vacation time for

all employees, disciplinary actions, Union grievance procedures, also

covered production control when Production Control Mgr. was on vacation.

1995- 1997 Contract Positions

Lakeland, Stuart, Cocoa Beach, FL

Account Manager for Major Distribution center, responsible for recruiting,

hiring, termination s for multiple department requests throughout

distribution areas, for both temporary and permanent placement, payroll

processing, workers compensation processing and follow up, implementation

of safety rules for all employees.

Commercial Construction Field Secretary, Trust Department Secretary,

Executive Administrative Assistant, Customer Service Representative, Human

Resources, Recruiting, Interviewing, A/P, A/R, PO processing and tracking,

Cost Budgeting

1993-1995 Customer Service

Watson Clinic Center for Rehabilitative Medicine, Lakeland, FL

Customer Relations Department, working with Workers compensation claims,

Insurance Claims, referrals, approvals, scheduling, accounts receivable,

collections, transcription

1992-1993 Front/Back office (Medical)

Kapila Patel, M.D., Lakeland, FL

Front/Back office (one person office), Reception, Insurance Filing,

collections, assisting Dr. in back office procedures (OB/GYN)

Education

2009 Medical Coding/Billing, NW FL State College, Niceville, FL

2002 Continuing Education, Hillsborough Community College, Tampa, FL

2000-2001 AT&T, Project Management Certificate, Tampa, FL

1997-1999 USF, Human Resources Courses, Tampa, FL

1988 Regal School of Real Estate, Current Florida Associate License

1982 Tampa College, Largo, FL Medical Assistant, Reception

Skills

Experience in the following:

* Seasoned professional with great communication and people skills, multi-

tasker with a desire to

get the job done, with a "whatever it takes attitude", I also work best

in "crisis mode"

* Extensive construction experience Residential and Commercial (1973-2007)

* Certification in Medical Billing & Coding

* Manufacturing experience (Plastics)

* Real Estate Sales & Property Management (FL in-active Real Estate

License)

* Human Resources (Recruiting, Benefits Administration, Workers Comp)

* Project Management (IT) (1999-2004)

* Medical front office, Rehabilitation office, W/C, Authorizations,

Medical Assist

* Accounts Payable, Accounts Receivable, Job costing, Budget control,

Payroll

* Customer Service (Globally)

* Computer literate: MS Office, Excel, Power Point, Outlook, Lotus Suite,

AIA Reports,

Personic & EPIC software (HR), Top Producer (RE), Quick Books, Quicken,

Peachtree.

* Medical Billing/Coding Certificate

* Read and comprehend blueprints

* Many industry standard programs

References upon request

Contact this candidate