Customer Service Representative
Resume:
Mary McDowell
Plano, TX **025
abhwfo@r.postjobfree.com
HIGHLIGHTS OF QUALIFICATIONS
. 25 years of medical billing and accounts receivable management.
. Self-motivated, well-organized individual with strengths in medical
billing, managing accounts receivables and customer service.
. Strong leader, team player and motivator of others. Self-directed with
the ability to guide people to achieve their maximum potential.
. Exceptional attention to details necessary to avoid billing/collections
problems and needs before they arise.
. Strong work ethic, loyal, dependable, flexible, analytical, excellent
written/verbal communication, committed to high quality work.
. Certified Fitter for compression stockings - Jobst, Juzo, Sigvaris, Medi
USA, CircAid. 16 years experience in compression therapy and the
specialized treatment of Lymphedema
PROFESSIONAL EXPERIENCE
HEALTHTRONIX LYMPHEDEMA MANAGEMENT, INC - RICHARDSON, TX August 1994 -
Present
Director of Patient Services
. Responsible for most all aspects of the business to include accounts
receivable management, reviewing and posting payments, preparing daily
deposits and record retention, auditing patient account balances,
collection of documentation needed for billing, entering in daily charges
and completing the electronic billing process as well as paper claims,
customer service, communication with patients and referral sources.
. Keep patient accounts straight and paid correctly. Responsible for
tracking insurance denials, appeals and refunds.
. Insurance verifications, referrals and authorizations - ensuring claims
are paid correctly and timely.
. Involved in selecting the electronic billing system - Noble Direct.
. Upload all data necessary for billing.
. Work with local patients to fit them with compression garments, standard
sizing as well as custom fitted garments. Setting up compression therapy
pumps and educating patients in the use of the equipment and answering
questions about Lymphedema.
. Responsible for purchasing of the products.
MEDIBROKERS, INC. - RICHARDSON, TX September
1991 - August 1994
Medical Billing Director
. Assisted in growing the company from 4 employees doing paper billing and
record keeping to a large medical supply/durable medical equipment
provider doing the billing all electronically.
. Assisted in selecting this billing software (MestaMed) and responsible
for implementing this new system.
. Main concentration on posting payments, accounts receivable management,
records management and billing. Assisted in order taking and other
aspects of the business.
GLASROCK HOME HEALTH CARE - SHREVEPORT, LA & ARLINGTON, TX November 1989
- August 1991
Customer Service Representative
. Responsible for fielding phone calls from referrals sources and patients.
Coordinate orders for medical equipment and supplies and assuring the
requirements are met for coverage. Acted in a supervisory role when
management was out of the office.
. Documentation preparation for corporate billing done at the headquarters.
. Cross trained in other departments - mainly in the quality control to
assure documentation was complete.
. Patient education during equipment set ups done in the office and
servicing walk in customers. Strong customer service working directly
with the patients, doctors, social workers, hospital discharge planners.
DESIGNERS HARDWARE - BOSSIER CITY, LA October 1988 -
November 1989
Customer Service Representative/Credit Department
. Responsible for incoming orders for cabinet hardware company. Managed
back orders and shipments.
. Managed customer accounts, posting payments, processing credits and
mailing current invoices and statements.
. Assisted management in preparing various marketing and sales tools such
as ad sheets and catalogs.
ORTHOPEDIC SPECIALISTS OF LOUISIANA - SHREVEPORT, LA October 1987
- October 1988
Medicare Billing Specialist
. Responsible for billing all insurance carriers for busy 5-doctor
orthopedic surgery practice.
. Posted and balanced all incoming payments making necessary adjustments to
patient accounts.
. Assisted in other duties around the office as requested by management.
SHIELD HEALTH CARE - DENVER, CO December 1985 -
October 1987
Accounts Receivable Assistant
. Billed Medicaid and private insurance companies for medical equipment and
supplies.
. Back-up Customer Service Representative for phone referrals and walk in
business.
. Involved in the accomplishment of going from the bottom to the top branch
across the country in terms of days outstanding in receivables.
. Involved in a custom designed software package for company.
ABBEY MEDICAL - DENVER, CO September 1984 -
December 1985
Accounts Receivable Assistant/Customer Service
. Started with the company as a file clerk and promoted through the company
after proving my ability to handle larger responsibilities.
. Worked as the assistant to the Billing Director and then was given my own
duties of filing all Medicare claims.
. Assisted in Customer Service when necessary on the phones and for walk in
customers.
EDUCATION
Associates Degree - Bookkeeping & Office with concentration in Business
Administration
Arapahoe Community College
Littleton, Colorado
May 1986
REFERENCES AVAILABLE UPON REQUEST
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