Customer Service Manager

Melissa Looman

***** * ******* - ***** ******, M I 49534 - H: 616-***-**** - C: 616-***-****

E-mail: m *******@***.***

OBJECTIVE

-Office professional seeking employment as a Customer Service Representative, Front Office

C lerical support, Administrator, or Secretarial, or Office Assistant/Manager.

HIGHLIGHTS AND QUALIFICATIONS

-Responsible for scheduling and overseeing events for non-profit organizations including the US Wounded

Soldiers Foundation, United Spinal Association and Wheelchair Sports.

-Managed executive calendar and coordinated weekly project team meetings, and assisted in the development of

meeting agendas to increase meeting efficiency.

-Improved communication efficiency as primary liaison between departments, clients and vendors.

-Research the Web for prospective new accounts

-Create personalized promotional materials for upcoming events specific to each client

-Developed new customer relations through telephone contact and sales activity

-Answered a multi-line phone system, completed and filed paperwork

-Helped increase profitability by creating and expanding the territories of the sales force

-Scheduled/Conducted preliminary interviews

-Scheduled and confirmed appointments for management team.

-Assisted in all areas of administration including data entry, receptionist duties, file organization, research and

development.

SKILLS

-8 years of experience providing - Calendar P lanning/Coordinating

administrative support. -Self-starter with professional manner

-5 years experience in a fast-paced, deadline- -Excellent Verbal and writ ten communication

driven environment skills

-3 years Account Management -H ighly organized with superior attention to

-Fluent in word, excel and PDF detail

-Proficient with a 10 key -Ability to Multi-task

E MPLOYMENT H ISTORY

May 2008-Present: Event Marketing Manager, Cause Marketing Solutions

July 2005 - May 2008: Administrator, Impact Advertising G rand Rapids, M I

September 2004- July 2005 Manpower

October 2002-September 2004: Communicator/Junior Assistant, Pacesetter Kentwood, M I

ADDIT IONAL EXPERIENCE

Volunteering with the Big Brothers Big Sisters of America

-Mentoring an underprivileged youth

-Help develop social skills and other life skills needed to excel in life

-speaking at the Annual Charity Gala Fundraiser

HONORS AND AWARDS

-I was given an article in our Cause Marketing Solutions company magazine for Administration.

-Was given the privilege to plan our Cause Marketing Solutions Christmas party in 2007.

-Received numerous awards as a telemarketer, including two #1 telemarketer plaques for 2

consecutive months in a row.

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